Approved Pro
Pure Restoration Inc
Mold Remediation, Mold Testing, Water or Storm Damage Restoration,
About us
Quality Service You Can Count On! If you are experiencing water damage, mold or fire damage problems, or simply are just looking to remodel your kitchen or bathroom, Pure Restoration can help you! Our experts are highly knowledgeable with mold testing, structural restoration & remediation, including reconstruction for water damage or fire damage, water extraction and services. Pure can deal with virtually any project and takes pride in leaving our customers satisfied! We offer FREE inspections and estimates for your residential home or commercial property. With over 20 years of experience in the industry, Pure Restoration delivers advanced and reliable professional restoration services including mold inspections and testing throughout Los Angeles.
Business highlights
Emergency services offered
24 years of experience
Services we offer
Insurance Claims, 24/7 Emergency Cleanup Services, Mold Inspections & Testing, Water Damage Restoration, Fire Damage Restoration, Construction & Reconstruction, Remodeling, Damage Assessments, Asbestos Removal, Indoor / Outdoor Inspections and cleanup services
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Check
- Zelle
- CreditCard
Reviews
5.064 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 26-50 of 64 reviews
Suzanne V.
Jul 2016
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
The owner came, but I didn't have a favorable experience and they never followed up. We didn't have a cost because he was going to review the report. They were very communicative at the beginning, setting it up. They didn't follow up with coming back to do a thorough evaluation and therefore I got no bid. I also asked for customers they've had, who would be willing to give a reference and there was no follow-up on that.
Steve K.
Jan 2016
Mold Remediation, Mold Testing + 3 more
unknown
Ryan H.
Jan 2016
Mold Remediation, Mold Testing + 3 more
The repair and renovation went great. I was very happy with how it turned it. Tommy (the owner of Pure Restoration) had contacts with flooring, tile and counter-top providers. All were fair to deal with. Tommy and his team always got back to me with any issues that came up. Occasionally something had to be rescheduled, they always made sure I was aware with what was going. Tommy made several suggestions prior to the start of the work, which I appreciated since I was very inexperienced in home renovation/construction. I was happy with how each of those suggestions turned out. Any concerns I had they always addressed and at one point doing the construction process my water heater failed. They were also able to replace that at a fair price. I absolutely would use them again and would recommend them to anyone I know.
STEVEN S.
Nov 2015
Mold Remediation, Mold Testing
They were responsive, did an excellent job.
Nazila B.
Oct 2015
Kitchen and Bath Remodeling, Flooring
They are very very professional. They made no mistakes. They really know what they are doing. They are true professionals. He was a knowledgeable contractor. When he does his job he does it forever and you know you can trust him.
Christopher D.
Jun 2015
Mold Remediation, Mold Testing + 3 more
Pretty well overall. Things took longer and cost more than estimated, but I don't know any major rehab that does not. All additional charges were discussed and explained before commencing. Tommy was very good at keeping on top of things and Christina provided terrific design advice.
Jonathan U.
Jun 2015
Mold Remediation, Mold Testing
unknown
Anh P.
May 2015
Mold Remediation, Mold Testing + 8 more
We first came into contact with Pure Restoration when we experienced water damage from a leaky water heater. Tommy (owner) and his crew did such an amazing job with the restoration that when it came time for me to remodel our kitchen, they were the only company I chose to contact.
Tommy was very much involved in every aspect of the remodeling process. He took the time to listen to what I wanted done, coordinated the design with the cabinet maker, took me shopping for materials so we could get exactly what I wanted, and gave me a detailed contract outlining precisely everything that was to be done and had been agreed upon. When the projected cost was more than I wanted to spend, I really appreciated Tommy's willingness to compromise in order to make things work. We ended up with semi-custom cabinets, quartz countertop, glass & travertine backsplash, and new appliances - all installed beautifully. Tommy came to inspect the work periodically and was always helpful and responsive if I had concerns or questions. What I truly appreciated was the feeling that if something went wrong or if I was unhappy with any aspect of the process that Tommy would make it right. He is a man of his words - a trait that is hard to find in many contractors these days.
We know that there are many other areas of our house in need of repairs and eventually our bathrooms will need updating. I have no doubt that Pure Restoration will be the company I contact and I have not hesitated in recommending them to friends and family.
Tommy was very much involved in every aspect of the remodeling process. He took the time to listen to what I wanted done, coordinated the design with the cabinet maker, took me shopping for materials so we could get exactly what I wanted, and gave me a detailed contract outlining precisely everything that was to be done and had been agreed upon. When the projected cost was more than I wanted to spend, I really appreciated Tommy's willingness to compromise in order to make things work. We ended up with semi-custom cabinets, quartz countertop, glass & travertine backsplash, and new appliances - all installed beautifully. Tommy came to inspect the work periodically and was always helpful and responsive if I had concerns or questions. What I truly appreciated was the feeling that if something went wrong or if I was unhappy with any aspect of the process that Tommy would make it right. He is a man of his words - a trait that is hard to find in many contractors these days.
We know that there are many other areas of our house in need of repairs and eventually our bathrooms will need updating. I have no doubt that Pure Restoration will be the company I contact and I have not hesitated in recommending them to friends and family.
Colleen C.
Mar 2015
Mold Remediation, Mold Testing + 3 more
He could see from what was evident that we didn't need to do an extensive infrared examination that would have cost a lot more. He opened up a vent and said I was just fine and in fact I didn't need to do a thing. No charge. He was helpful, respectful and a pro.
JUNJIE C.
Dec 2014
Mold Remediation, Mold Testing + 7 more
on 12/8 the estimator arrived a little late and after he checked the project and offered $2700 for the estimate, which is about 600 dollars higher than another contractor. What was really the bummer is that this estimator said he could not start the project until 3 days later because by law he was requested to wait for 72 hours so the customer would never have a chance to change the mind after the project started. I never heard about such a thing before and the other contractor never said they could not start the project and I had to wait for 72 hours for an urgent project like this. I had an awful pipe burst and our family was out of kitchen for so long already and could not wait to get back to our normal life by having the contractor finishing the reconstruction of our kitchen area. What is throwing me off more is that my issue was supposed to be covered partially by the home property insurance company and when I asked this company to provide an estimate that was more in the format wanted by the insurance company (itemized cost estimate), I was told I had to pay them another $220. Another contractor which we actually used for this project finally did not ask for any additional cost for preparing the estimate and sending to the insurance company!
Overall this company is a rip-off. And not trying to generalize, however, I do personally find a lot of companies with so called good reviews by Angie's list are not that good; I think they are just using the good reviews to get more business and then charge their customers more. I used Angie's list to find an appliance repair company and it was also a rip-off. That has started to change my view on angie's list. I used to think this could be my good source for good providers and now I am lost. I am still looking for a good plumber for my future needs but I feel Angie's list might not work out for me anymore.
Response from Pure Restoration Inc
"Dear [removed member name], We have reviewed your complaint on Angie’s List, and would like to apologize, if you felt that your experience with our company was not a positive one. We strive to provide excellent customer service to each and every one of our potential clients, whether they move forward with our services or not. With that said, we’d like to address some of your main concerns. You complained that we were not on time; as you know, we provide a two hour time frame for the inspector’s arrival, as unexpected events that are out of our control can take place, and we want to make sure that our inspectors have enough time to commute from one location to the next. In this case, we had contacted you and kept you in the loop that there were some unexpected delays of 30 min to an hour. You were not kept in the dark, as we communicated what was going on with the ETA. Your next complaint was regarding the estimate we provided. The inspector was at your property on 12/8/14 and the written estimate was submitted to you via email on the same day, several hours, after your appointment. We provided you with a prompt free service. After you received our written proposal, you then requested an itemized breakdown for your insurance company, which is called a “Xactimate”. This service was not a part of the free estimate. In addition, this is something that should have been discussed with the inspector, while he was onsite, as Xactimates are extremely detailed, intended for insurance adjusters, and can take several hours to complete. This is why we have a standard fee. In regards to your concern about the scheduling within 3 business days, that is the rule in the State of California for homeowners and contractors. Our company follows all the rules and regulations, and this was no exception. We aren't quite sure what type of contractors you’re dealing with, but if they are licensed through CSLB, then they should know the rules as well. We understand that cost is a major factor in making most decisions, but that’s the beauty of getting free estimates. You have the option to choose the one most suitable for you. If you communicated that the cost was a bit too high, we’d be willing to make some adjustments to help you, in order to gain your business. With that said, we don’t think a negative review is fair, just because you are not in agreement with our service costs. Please re-consider your negative review, as some of your complaints, are beyond our control. Sincerely, Pure Restoration Inc."
Nancie B.
Dec 2014
Mold Remediation, Mold Testing + 10 more
The owner, Tamir (Tommy) personally came to review reconstruction request and reviewed and revised contract proposal as necessary. The initial contract signed September 3, 2014 called for partial reconstruction of the kitchen, laundry room and powder room. As the project proceeded, I decided to demolish remaining cabinetry in kitchen, laundry room, and powder room and reconstruct with all new custom-made cabinets. The cabinet change order was signed September 17. On 10/1 I signed a changed order to install LED retrofit lights, on 10/22, a change order to install all new granite counters/backsplash, and on 10/31 I signed another change order to install all new LED lights because retrofits did not fit existing cans. Throughout the entire process Tamir and his staff kept me apprised of worker schedules, and Tamir made frequent on-site visits to review progress. The entire process from start to finish took about 2-1/2 months which at the time seemed to take forever; however, given I submitted four change orders, this prolonged the project. All in all I was very pleased with the final outcome and now have a kitchen that was remodeled to fit my wishes for easier access via installation of pull out drawers and Lazy Susans, easy close drawers and modern enhanced lighting, and a completely updated and remodeled powder room and laundry room. I would definitely utilize this company for future remodeling projects.
Nancie B.
Dec 2014
Mold Remediation, Mold Testing
The owner, Tamir (Tommy) was very responsive and came out in person to assess mold damage on July 18, 2014. I signed the mold remediation contract on July 21. Prior to beginning the mold remediation work, an asbestos assessment was required due to the age of the property. I found and paid for an independent asbestos assessment which showed asbestos positive on July 23. On July 29 I signed an asbestos abatement addendum proposal and abatement was completed on August 4, followed by mold remediation on August 6. Mold post-remediation testing only was required and completed by an independent company and paid by me. Mold/asbestos remediation was signed off by me on August 21. Although the entire process took about a month to complete the work was done efficiently and effectively as evidenced by the post-remediation report.. The office staff was very professional and kept me apprised of worker arrival dates/times and the owner was personally involved to assure everything was completed safely and correctly. I would definitely recommend this company for mold/asbestos remediation.
Allison K.
Jul 2014
Mold Remediation, Mold Testing
unknown
Danny R.
May 2014
Mold Remediation, Mold Testing + 3 more
Pure Restoration did a great job on a mold remediation project in our house. Tommy Zilberberg, President, came out personally to explain the mold report and give us an estimate on the job. The remediation was done in a timely manner and the work site was cleaned up at the end of each day. Next came the remodel. We had a number of estimates but decided to go with Pure Restoration. Tommy's estimate was fair and we knew he would do a good job. Christina, Office Manager, and Angela were also very helpful and efficient. Tommy even met us at a few Home Improvement stores to help us pick out carpet, flooring, bathroom cabinets, shower/tub, and fixtures. He did a great job and we felt his price was very reasonable for the amount of work that they had to do.
We would highly recommend Pure Restoration for any remediation or remodel job.
We would highly recommend Pure Restoration for any remediation or remodel job.
Mark J.
May 2014
Mold Remediation, Mold Testing + 1 more
We are so happy to have found Tommy and Pure Restoration! We had four other contractors come in to give us estimates on our bathroom update. All were way too expensive and didn't get the design we were looking for. Finally, a friend recommended Tommy based on some work she had done to her condo. He came over, was so nice, friendly, professional. He came back with an amazing quote, a design plan and we were off and running. He provided a detailed list of work, and an itemized schedule of payments. He kept to the quoted price and payment schedule.
In terms of the project, he was able to listen to our vision but also provide his professional suggestions to get the most out of our project. He must have met with us half a dozen times to make sure we were happy. When work started, all of his crew members were friendly, professional, and detailed oriented. They made sure to do the best they could to minimize the impacts to the rest of our house (laying down paper from the front door to the worksite so as not to track dirt, cleaning up after each work day, etc.). We were able to leave them in the house, by themselves, with confidence. They were friendly and nice with our three girls.
The end product is amazing. We have a master bath that reminds us of resort living. Better than some of the fancier hotel bathrooms. There have been a couple touch ups to the project that Tommy did not hesitate to address. Even when one of the issues was caused by a different contractor. Tommy takes real pride in his work, ensures the needs of his customers are more than satisfied, and treats you like a family member. If you want to do a remodel or a just an update, and you want it done right, with confidence, knowing
In terms of the project, he was able to listen to our vision but also provide his professional suggestions to get the most out of our project. He must have met with us half a dozen times to make sure we were happy. When work started, all of his crew members were friendly, professional, and detailed oriented. They made sure to do the best they could to minimize the impacts to the rest of our house (laying down paper from the front door to the worksite so as not to track dirt, cleaning up after each work day, etc.). We were able to leave them in the house, by themselves, with confidence. They were friendly and nice with our three girls.
The end product is amazing. We have a master bath that reminds us of resort living. Better than some of the fancier hotel bathrooms. There have been a couple touch ups to the project that Tommy did not hesitate to address. Even when one of the issues was caused by a different contractor. Tommy takes real pride in his work, ensures the needs of his customers are more than satisfied, and treats you like a family member. If you want to do a remodel or a just an update, and you want it done right, with confidence, knowing
SUSAN E.
Apr 2014
Mold Remediation, Mold Testing
The work was done on my parent's home in Leisure Village, Camarillo. I was very happy with the immediate response from the company. They returned my inquiry call promptly and were very polite. My parents genuinely liked the owner and his men but the job took over two months and there was too much back and forth with their insurance company. The owner claimed his vendors were the reason for cost overruns and delays. It was way too long a time and too much added cost for what should have been done andmuch too disruptive for two senior citizens especially for one who has dementia.
Response from Pure Restoration Inc
"We apologize that your parents had a bad experience with our company. We understand that they’re senior citizens, and we truly did our best to accommodate as much as possible, but construction is a lot of work as it is, and when you add insurance claims in the mix, it definitely adds to the back and forth. Please keep in mind this was not a straight and narrow type of project. The work at your parents’ home included packing out, asbestos abatement, water damage restoration, and re-construction. All of which are done in phases because of standards and protocols. In addition, at times we had to wait for approval from the insurance company before we could move forward. Taking all of this into consideration, yes it does take time, but unfortunately that’s just the nature of the business. We do hope you re-consider your review on our company. We also hope your parents are able to enjoy they’re home, now that everything has been completed."
David S.
Feb 2014
Mold Remediation, Mold Testing
From start to finish, these guys are grade A professional. I can't say enough how satisfied I am with every aspect of the job that was done. From Christina in the office, to Tommy heading the job, to the guys that came out to do the work. They explained every aspect of the job, were very courteous and flexible and never did I feel like I was being conned or cheated. Would definitely recommend !!
Marjan N.
Feb 2014
Mold Remediation, Mold Testing + 1 more
I was out of town during the service but I didn't hear any complaints from my husband so I guess the service was good.
ELLEN L.
Jan 2014
Mold Remediation, Mold Testing
GREAT
EDWARD J.
Dec 2013
Mold Remediation, Mold Testing
Jennifer B.
Dec 2013
Mold Remediation, Mold Testing + 3 more
My HOA hired Tommy and his crew to take care of mold and damage done to the interior of several condos. They performed the job quickly and completely. I was so pleased with the customer service and quality of the work that I then hired them to do some additional repairs to my condo.
Here is a list of what they did for us:
mold remediation
crossbeam repair
drywall
paint
new carpeting
They restored my damaged bedroom to an even better condition that had been previous to the water damage.
I have an upcoming bathroom renovation and I look forward to working with them on that project.
Here is a list of what they did for us:
mold remediation
crossbeam repair
drywall
paint
new carpeting
They restored my damaged bedroom to an even better condition that had been previous to the water damage.
I have an upcoming bathroom renovation and I look forward to working with them on that project.
Sheryl B.
Nov 2013
Mold Remediation, Mold Testing + 8 more
This was the 2nd time I had called upon Pure Restoration for a somewhat urgent water damage/mold remediation/repair
situation, having found them at random on Angie's List the 1st (and totally unrelated) time.
I knew how helpful they had been and didn't hesitate to call again.
Tommy, who runs the company is always on top of what's going on and always available and responsive. Everybody that came to do their particular job (mold, dry wall, plumbing, cabinet re-building, paint etc) was top notch and a pleasure to deal with.
In my case the quality of the kitchen cabinet re-building was awesome.
And I was particularly happy and relieved that they were able to preserve a lengthy granite kitchen countertop when almost everything underneath it had to be removed.
Tommy & co. worked around my schedule and I can't stress enough how helpful it was knowing that he was available and
would return calls asap. Everyone from their office was completely professional and helpful as well. You feel like you're in very good hands.
And Tommy knew how to deal with the Insurance co. and get more out of them than I ever would have on my own. He definitely
saved me money in that regard.
Pure Restoration is as good as it gets at what they do--and they do a lot.
I wouldn't even think of calling anybody else.
Michael Gough
situation, having found them at random on Angie's List the 1st (and totally unrelated) time.
I knew how helpful they had been and didn't hesitate to call again.
Tommy, who runs the company is always on top of what's going on and always available and responsive. Everybody that came to do their particular job (mold, dry wall, plumbing, cabinet re-building, paint etc) was top notch and a pleasure to deal with.
In my case the quality of the kitchen cabinet re-building was awesome.
And I was particularly happy and relieved that they were able to preserve a lengthy granite kitchen countertop when almost everything underneath it had to be removed.
Tommy & co. worked around my schedule and I can't stress enough how helpful it was knowing that he was available and
would return calls asap. Everyone from their office was completely professional and helpful as well. You feel like you're in very good hands.
And Tommy knew how to deal with the Insurance co. and get more out of them than I ever would have on my own. He definitely
saved me money in that regard.
Pure Restoration is as good as it gets at what they do--and they do a lot.
I wouldn't even think of calling anybody else.
Michael Gough
Kathianne S.
Nov 2013
Mold Remediation, Mold Testing
Representative of the company was on time, very professional, and provided a thorough estimate. My daughter chose firm that was geographically closer to her.
Jennifer B.
Nov 2013
General Remodeling
My HOA company hired Pure Restoration to get rid of MOLD in my 2nd bedroom. They professionally removed the mold, then restored my bedroom to a better than before condition. The staff was professional and Tommy was always available to discuss any concerns I had.
I was so impressed with them that I hired them to do some personal work for me and I plan on using them in the future when I remodel my bathroom.
Its hard to find a reliable contractor and this company is the real deal.
Jennifer Blair
I was so impressed with them that I hired them to do some personal work for me and I plan on using them in the future when I remodel my bathroom.
Its hard to find a reliable contractor and this company is the real deal.
Jennifer Blair
Bogdan O.
Oct 2013
Mold Remediation, Mold Testing + 5 more
This is a top-notch company. Tommy has extremely high standards and has instituted this in the company culture. Every Pure employee who came to my house was professional, friendly, and explained what was going on. It was important to me to feel like I was in the loop since I am a first time homeowner dealing with water damage only a few months after moving into my property. I made this known and they walked me through every step of the way. They were always ready to answer questions etc. which was really valuable to me.
For me this water damage situation was a very tough situation to be in, very stressful. This was my very first time dealing with contractors, and I have to admit that as a young, single female, first time homeowner I was scared. Working with Pure has made it much easier than I ever imagined. They are just so nice and accommodating, and the quality of workmanship is excellent. I had a minor issue with their wood flooring subcontractor, but Tommy came out to take a look and we resolved the issue. All of the staff are detail-oriented, and they don't cut corners. Plus they kept my house as tidy as I could've wanted during construction. Additionally, they are customer-service oriented-- great with scheduling, showing up on time, responding to calls and emails very promptly. They even knocked some money off my bill because I provided my own materials. I communicated directly with Christina in the office, Carlos and Luis who worked at my home, and Tommy & EZ to take care of the bigger-picture stuff. Really, I couldn't have asked for a better experience.
You can put your worries behind you when you hire Pure because they take pride in their work and they care about their customers. I'm now hiring them to take care of mold that was found during rebuilding. And when I want to remodel any part of my home, I know who I'm calling.
For me this water damage situation was a very tough situation to be in, very stressful. This was my very first time dealing with contractors, and I have to admit that as a young, single female, first time homeowner I was scared. Working with Pure has made it much easier than I ever imagined. They are just so nice and accommodating, and the quality of workmanship is excellent. I had a minor issue with their wood flooring subcontractor, but Tommy came out to take a look and we resolved the issue. All of the staff are detail-oriented, and they don't cut corners. Plus they kept my house as tidy as I could've wanted during construction. Additionally, they are customer-service oriented-- great with scheduling, showing up on time, responding to calls and emails very promptly. They even knocked some money off my bill because I provided my own materials. I communicated directly with Christina in the office, Carlos and Luis who worked at my home, and Tommy & EZ to take care of the bigger-picture stuff. Really, I couldn't have asked for a better experience.
You can put your worries behind you when you hire Pure because they take pride in their work and they care about their customers. I'm now hiring them to take care of mold that was found during rebuilding. And when I want to remodel any part of my home, I know who I'm calling.
Licensing
Bonded
Insured
Licensed*
Trade License Number
911981
Trade License Locale
CSLB
Trade License Authority
CA
Trade License Expiration
03/31/2022
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pure Restoration Inc is currently rated 5.0 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
Pure Restoration Inc accepts the following forms of payment: Check, Zelle, CreditCard
Yes, Pure Restoration Inc offers free project estimates.
Yes, Pure Restoration Inc offers eco-friendly accreditations.
Yes, Pure Restoration Inc offers a 10% senior discount.
Yes, Pure Restoration Inc offers emergency services.
Yes, Pure Restoration Inc offers warranties.
Pure Restoration Inc offers the following services: Insurance Claims, 24/7 Emergency Cleanup Services, Mold Inspections & Testing, Water Damage Restoration, Fire Damage Restoration, Construction & Reconstruction, Remodeling, Damage Assessments,
Asbestos Removal, Indoor / Outdoor Inspections and cleanup services