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Professional Builders Inc

Masonry, Kitchen and Bath Remodeling, General Remodeling,

About us

Professional Builders is a family owned company that is passionate about designing, remodeling, and building rooms and home additions. We have been around since 2006 and since then have grown into one of the most respected building companies in the Los Angeles area. We are licensed, bonded and insured

Business highlights

19 years of trusted experience

Services we offer

Full line of construction services, specializing in residential building, new construction, room addition, complete home renovation, kitchen remodeling, bathroom remodeling, roofing, cement work, windows, patio covers, plumbing/repipe, tile, granite, Texture Cote, stucco, rain gutters, retrofitting, block walls, wood fences, electrical work, flooring, painting, planning, design & architecture.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.527 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
7%
3
4%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 1-25 of 27 reviews

Milana D.
03/2021
5.0
home remodeling
  + -1 more
It was fine and they have a reasonable price.
Description of Work: Bathroom Remodeling
Rating CategoryRating out of 5
Yes, I recommend this pro
$23,000

Dyanne D.
01/2021
1.0
custom cabinets
  + -1 more
Awful awful awful! I was totally bamboozled by these people. They outright lied directly to my face. The list of problems I had with them is too long for the entire internet!] DO NOT HIRE THESE PEOPLE! They will not be honest with you and must be watched vigilantly, if you still want to keep everything on your property. STAY AWAY! They fooled me at first, and I stupidly referred them to a friend. Well after that nightmare my friends husband wont talk to me. My friends were so angry about the referral it almost decimated our friendship! Stay AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Description of Work: huge renovations

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Maria R.
10/2017
5.0
masonry
  + -1 more
Professional Builders went above and beyond our expectations. I will definitely be recommending them to all my friends and family.
Description of Work: My in laws recently purchased a home in the city of Reseda and were in need of complete remodeling of the master bathroom. After contacting several companies and comparing pricing we decided to go with Professional Builders. Not only did they do an excellent job but the project was completed in the time promised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy J.
07/2016
5.0
hardwood floor
  + -1 more
The whole process went so well . So often you hear horror stories of work being done in the house . True it's only flooring we had done but still they went out of their way to move each piece of furniture carefully and replace every bit of it as well. I love the suggestions that were made as far as using better padding to reduce the noise levels. Walking in the laminate is even more quiet than walking on the hardwood floors. I don't have to worry about scratches and they're so easy to clean . When Jonathan came the last day of the project to check on all the work and make sure everything was to our liking he brought us a little gift! A swifter sweeper so that we can keep a brand-new floors looking great! What a nice added gesture right there at the end after so doing such a great job and at such a great price!
Description of Work: My husband and I found professional builders on Angie's list but we still wanted to see more reviews of their work we found some great reviews on yelp. Gave them a call because we were interested in getting our floors redone. We had natural wood floors but Were set on laminate for the easy cleanup . Jonathan came out to our home with samples of all different styles and colors of laminate flooring, but we couldn't find exactly that color we were interested in. We discussed all the other inns and outs of the project and Jonathan took measurements and then he arranged an appointment at the show room a few days later so that we could find exactly what we were looking for. We placed the order for the material that same day and it was ready for pick up the very next day and work began. I assumed we would be moving our own furniture out of the rooms but when the company showed up they moved every bit of furniture room by room as they went along taking larger pieces out in the front yard and being very careful not to damage any of my stuff . The first two days of work was putting down all the padding and flooring which immediately transformed the look of the house, and the third day they came to install the matching moulding. I'm so glad we chose to go with the matching moulding. The house looks so great. Beautiful material and great service couldn't ask for more

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$8,580

Eli Z.
06/2016
5.0
custom cabinets, electrician, masonry, remodeling, home builders
  + 3 more
Giovanni was a pleasure to deal with, and executed above and beyond in helping to build our dream home. His staff was very punctual, professional, and easy to communicate with. Wish I had known about them earlier!
Description of Work: Kitchen, living room, exterior, backyard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70,000

Niv K.
06/2016
5.0
house painters, interior painters
  + 0 more
I was very happy that I chose Professional Builders complete the job of painting my home. Extremely professional team and very clean in the matter. Made sure everything was perfect and that I was happy with the work.
Description of Work: Painted the Interior and Exterior of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

eden K.
06/2016
5.0
remodeling, home remodeling, interior painters
  + 1 more
Professional Builders showed up on time to give us a free estimate for the remodeling we wanted to get done in our home. They made a great first impression from the start and we knew this would be a company we could trust. The end result was amazing; we were really happy with it. The company is creative, helpful, professional, and gets the job done well, but the best thing i could say about Professional Builders is that they are ALWAYS on time and ALWAYS help work around your budget. Amazing experience and I would definitely hire them again for any work around the house!
Description of Work: We got our kitchen redone and having a fairly small kitchen, Professional Builders had some great ideas for remodeling. They always worked in a timely manner and never disappointed. The workers were extremely kind and the end result turned out to be exactly what we wanted. They always brought specific samples of tiles and cabinets and creative ideas to try to make recommendations in the design process, which helped tremendously. We also got a small paint job done in our living room, which was also done in a timely and organized manner. I would definitely recommend their work to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60,000

Ashley M.
06/2016
5.0
remodeling
  + -1 more
The process was very painless. Redoing any part of your house can be time-consuming and can be extremely stressful, but the guys made this process very painless. They did exactly what they said that they would do and did it well! I would definitely recommend Professional Builders Inc. to anyone who is looking to redo their house!
Description of Work: I chose to have one bathroom in my house completely redone by Professional Builders Inc. The walls were re-tiled, lighting fixtures replaced, new cabinets put in, new bath/shower, new toilet, and new mirrors were all accomplished in this process. I am very happy with how it turned out!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Ross B.
02/2016
5.0
masonry, roofing
  + 0 more
very swiftly having to work around the rain. Great job I was beyond satisfied. Very professional and nicely done. Deffinitely worth the money.
Description of Work: roof, new rafters new sheets, tar paper and composite roof and gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,025

ruby K.
02/2016
5.0
interior designers, masonry, wrought iron, home remodeling
  + 2 more
10 out of 10 service. Had a great experience. Shy was the signer and he gave me so many wonderful ideas and Zack is amazing and very very helpful. The team knows what they are doing and are always on time. Cleaned everything up and always fixed everything on time.
Description of Work: kitchen, bathrooms, floors, laundry room, handicap rails, foundation, found mold behind washing machine and cleaned it up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114,000

evelyn T.
02/2016
5.0
masonry, remodeling, home remodeling, interior painters
  + 2 more
I hired professional builders to do remodel my 2 bathrooms and my kitchen. The workers were very professional and the service provided in general was exceptional. This company really truly cares about its customers. They're great about following up and fixing anything I ask in a timely manner. Couldn't have asked for a more reliable contractor.
Description of Work: completed the yard, painted the house, redid the stairs outside, bathrooms, leveled the house, first bathroom, second bathroom and kitchen remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140,000

Beatrice C.
12/2015
4.0
home builders
  + -1 more
Everything went well. Very professional company. I really like the final product. I would recommend this service provider highly.
Description of Work: He build an addition to my home including a three car garage, two bathroom, a bedroom, service porch and living room with a small kitchen.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$190,000

Sharon J.
12/2015
5.0
custom cabinets, carpet installation, house painters, fireplaces, remodeling, hardwood floor, interior painters, home remodeling, marble & granite, roofing, home theater design, stucco, window treatments, replacement windows, woodworking
  + 13 more
He's not only a great contractor, but a great designer. Went to places with me to pick out items. Gave me great suggestions like the colors on the inside of the house, picking out the hardware in the bathroom, wood flooring, stone flooring etc. nearly everything he helped me pick out,. Going through some changes in my lifestyle I don't think I could have got through this without his help. His people were all professional, on time and cleaned everything up. I've recommended him already to friends and I would recommend him to anyone he was great I was lucky in finding this contractor. He's even had people come to my house to show them what he's done and I've given him a glowing recommendation, and they ended up hiring him as their contractor.
Description of Work: He remodeled my entire house inside and out. Installed hardwood floors in living room and dining, carpet in the bedrooms, stone flooring in all bathrooms, hallways, family room and kitchen. Put in new windows throughout and garden windows in the kitchen. They gutted and remodeled all of my bathrooms and my kitchen. They tore out my fireplace and put in a new one. Tore out the cabinets in my hallway and installed new cabinetry. Gutted and remodeled my bar area as well. Installed a new TV so that no wires or receivers are showing in the family room, instead they are behind the wall in the garage. Completely reinstalled entire tile roof including a 1,300 sq foot patio roof. Installed slate flooring on my patio and sidewalk going to driveway. Completely painted my house inside and out including my patio, all stucco and trimming. Installed new gutters and downspouts to match the trim. Installed new blinds in the bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ester M.
01/2015
5.0
remodeling, interior designers, home remodeling, masonry
  + 2 more
From beginning to end my husband and I were completely satisfied. We were referred to Professional Builders by a close friend and decided to have them come out for an estimate. The owner, Giovanni, stopped by our house shortly after and gave us his design ideas for our space. Giovanni was pleasant, as well as informative and knowledgeable. We checked them online and they had all the required licenses. My husband and I decided to have Giovanni remodel our bathrooms and we couldn't be happier. The project was completed in less than 3 weeks, as promised. The workers were respectful and you could tell that they take pride in their work.
Description of Work: This company remodeled two bathrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38,000

Wendy L.
11/2014
5.0
concrete driveways, doors, electrician, fencing, fireplaces, remodeling, interior painters, home remodeling, masonry, plumbing, roofing, stucco, replacement windows
  + 11 more
I bought a house in Woodland Hills for my daughter. It was a 50s ranch style that hadn't ever been remodeled. It needed a lot of work and someone with a clear vision to help us remodel. We wanted to change it from 50s funky to contemporary. Professional Builders and Giovanni Knafo , the owner, turned this dated house into a home that is not only comfortable but oozes style. He helped us with every detail, from colors to door knobs. His taste is impeccable. Everyone that worked on our house was extremely courteous, not to mention on time. Giovanni was there all the time supervising the work. Neighbors from a 3 block radius came by thanking us for the remarkable transformation and were thrilled when invited in to see the difference. One of these neighbors has already used him for a new driveway and many of our friends are now getting bids for their homes. Professional Buiders is a complete package, from interior and exterior design (they helped us with both) through the building process to the finish work. Giovanni is even helping us with picking out furniture. I cannot thank him and his company enough for the truly amazing work that has made this house a show stopper. I would recommend him and his company without hesitation. And, I also plan on using him on my house after the first of the year.
Description of Work: Smooth stucco on the house, electrical, plumbing, painting, new windows, custom closets, stucco fireplace, concrete work outside, fencing, new bathrooms (tile work, glass shower enclosure), new doors inside and out, new garage doors, waterproofing, landscape design.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60,000

tyler E.
11/2014
5.0
electrician, hardwood floor, home remodeling, masonry, plumbing, roofing
  + 4 more
I hired Giovanni Knafo as my contractor after I bought my fixer house in Topanga Canyon. We used Professional Builders Inc to do everything from bathroom remodel, chimney repair, kitchen remodel, a new roofnew chimney, new plumbing and electrical work, new hardwood floors, painting, you name it!!!! To say this was the best experience is an under statement. Giovanni was so professional, knowledgeable, and so on top of everything. All the work that he did was so incredible and he went way above and beyond what I expected. Every sub contractor that he had come in to do custom work was on time and also did beautiful work. If anything went wrong, Giovanni was here to fix it immediately. I thought that remodeling my home was going to be the biggest headache and money pit, however Giovanni stayed within my budget and did top notch work. I have recently recommended him to friends and everyone agrees that he is the best!!! I strongly recommend him for small projects and full remodels as well.
Description of Work: I used Professional Builders for a full remodel of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75,000

Eugenia D.
08/2014
5.0
masonry
  + -1 more
Professional Builders did a fantastic job on our driveway and carport! Like their name, they were professional and efficient. After we agreed to re-do our driveway, back yard, and car port, Jack Tibi had his men start working the next day. Unlike many I contacted prior to choosing to go with Professional Builders, Jack returned my calls promptly. In the past I had a contractor hang up on me, when he heard my voice (this was after he was paid). Jack had some great suggestions, and was helpful in many ways. I was pleased with their pricing and they completed the job well. They made our backyard, driveway, and car port, look so beautiful. I was weeding yesterday, and I had 3 people comment on how beautiful our driveway and house look. It did give our home a new look. I wouldn't hesitate to refer them to my friends and family.
Description of Work: Driveway and backyard cement was cracked and sunken approx. 8 inches, specially the area where we parked our van, under a tarp. The muddy water would stand when it rained, or if I would wash the back yard. The cracks were so bad, I tripped once causing the stitches I had just gotten on my hand, to open when I fell. Professional Builders installed paver (bricks) on the driveway and backyard, and built a new car port.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38,700

BARBARA K.
08/2014
5.0
masonry, custom cabinets, home remodeling
  + 1 more
Everything went very well from start to finish. The first time they came over they brought samples of different materials for me to see, as well as photos of previous work they had done. The project manager put all my worries at easy and made me feel very comfortable with my choices. The project started on time and was completed on schedule. Having heard horror stories from others I was very happy with this. The craftsmanship of the cabinets was beautiful and just what I wanted. The counters are beautiful. I have a large family and we do a lot of cooking and entertaining, the layout of the kitchen is great and we can all work together with out bumping into each other. I have recommended them to friends and will absolutely use them again.
Description of Work: Complete kitchen remodel. They installed new custom cabinets, granite countertops and flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26,000

Dyanne D.
08/2014
5.0
concrete driveways, home remodeling, remodeling, replacement windows, doors
  + 3 more
My father is elderly and has Alzheimers. At one point he wanted to redo his house. Well when an elderly person puts out the word they need a contractor the worms start crawling out. I can't tell you how many people came to the house and had my dad sign ridiculous contracts. I had to turn around and get him out of these. It sure seems that the contracting world has MORE than their share of dishonest people. Professional Builders came out and gave my dad a quote. Then they called me and explained what they wanted to do for my dad and how it would fit into his lifestyle and budget. I was very impressed with that. Instead of trying to take advantage of an elderly guy they reached out to me right away so that they could do the honest and upright thing. Navigating the waters of Alzheimers with an elderly parent is very very hard. Disreputable people make it torturous! THANK Goodness I found Professional Builders. They are honest and fair ( which I have found to be rare is their industry) One time in the rebuild they called dad and I over. Giovanni said that he didn't like how low the roof looked on the outdoor patio. Even though it looked fine to me, Giovanni insisted on redoing it and raising it up because he thought the line of it wasn't pretty. That in itself is good enough, but he did it on HIS DIME! Did not charge me one penny extra for the extra work. And how did the house turn out? A-MAZE-ING! It's a beautiful open floor plan. Clean lines in masculine colors. Loads of windows and French doors so very light and bright. Everyone who has seen the house marvels at it and especially the people who saw it before the remodel. My driveway is so gorgeous( who knew a driveway could look so pretty?!?) and our bathroom actually works now as well as looking fantastic.And the kitchen remodel is sunny and open. A real pleasure to spend time in. Thank you Professional Builders for your great work and your INTEGRITY!!!
Description of Work: Professional Builders redid my driveway and bathroom and kitchen. They did a FANTASTIC job! So good in fact that i have already referred them to two of my friends. One friend has already hired them to redo her den and put an add-on to their house. EVERY time I see her now she thanks me for sending Giovanni to her. But the very best thing they did was the remodel on my father's home. Not only did they turn it into a SHOW PALACE, but they were the only contractors that treated my father with dignity and respect!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200,000

Lana M.
08/2014
1.0
masonry
  + -1 more
Professional Builders – You better think about it long and hard before you sign. Better yet, just keep looking. Out of fairness I am going to start with the good. The primary reason we went with professional builders is their design ideas and concepts were very good. Now that I got the good out of the way, let me tell you about our experience. They told us a number of things about how they execute projects, none of which is true in our case. The scope of our job was remove a small platform/stage floor connected to the living room, make an opening in one of the kitchen wall requiring electrical and gas to be rerouted, tile flooring throughout the house, tile shower, fire place mantel, a few recessed lights, and new counter top in the kitchen. There was also a small area near the front door where they removed some old stone and replaced with new. They promised 4 to 6 weeks to complete and they would move all the furniture back when they finish each room. The job however lasted roughly 3 months, all our furniture was in the garage for 5 weeks, and my wife and I had to move it all back. They were very quick to start the demo work then the job went south in a hurry starting with the permits. They only pulled permits for the shower in the bathroom. They didn’t include the kitchen wall and did not bring the permits to the house at first. After the city allegedly didn’t show up for one of the inspections, I called the city and verified there in fact was no appointment scheduled and the permit pulled did not include the work in the kitchen. They gave some song and dance (read B.S here) saying the city failed to show up. We yelled and screamed at them and threatened to call our lawyer and magically an engineer showed up to measure the house and 2 days later a permit with drawings showed up. They promised to remove all trash at the end of every day. Instead, there was trash all around our back yard piled higher than the fence in some places. I had to yell and scream to get them to clear out all their mess. Inside the house things were not going much better. I will try to make a long story short here. Mori and Jack made a lot of promises regarding who will be onsite and when. We frequently chased them down asking where are the people and their standard answer was tomorrow. We had to bring our titles inside that house, because when it finally arrived, there was nobody from their company to put it inside and the driver told us that he just do curb side. In addition, they didn't sent all the tiles and we had to wait longer for the floor to be done. We had to work from home to make sure things got done and manage their workers since Jack and Mori obviously had better things to do. Once the tile guy actually showed up at 5:30 PM to start. He did not have all his tools and asked to borrow some of mine. The quality of work was just as bad. They had to redo the tile on the back splash 3 times because of lazy, unprofessional sloppy work. The same thing was true with the molding around the cabinets. In some places it looked like they chewed the wood with their teeth. Electrical outlets were not properly grounded requiring them to redo it twice. The HVAC ducting that was no longer needed wasterminated by stuffing it with plastic bags and insulation. The guy who tiled the floor dented up the side of our refrigerator and destroyed the molding around the door jam. I asked him about it and he just said, well you are going to paint it anyway. The threshold for the front door was damaged during the initial demo. After telling Mori about this stuff she said, “I’m going to have to take your word for it. I didn’t take pictures before we started.” We have pictures of everything and we ended up managing their crew when they were here. In summary, working with Professional Builders was a nightmare. Do yourself a favor and just keep looking for anyone else to do the job. We do have all way more information to share, contact us for any further information about this company.
Description of Work: 1- Remove a small platform/stage floor connected to the living room, 2- Make an opening in one of the kitchen wall requiring electrical and gas to be rerouted 3 - Tile flooring throughout the house, tile shower, fire place mantel, a few recessed lights, and new counter top in the kitchen. 4 - There was also a small area near the front door where they removed some old stone and replaced with new.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$64,000

Chelsey J.
08/2014
5.0
masonry
  + -1 more
They came to my home and provided me with a free estimate. I wasn't ready right away to do the work. The price they left me was good for 6 months which was excellent because I was ready to begin the work with a month and was guaranteed the same price. During our meeting, I was shown different color choices and different carpet textures to choose from. When I was unable to choose from the selection, they arranged for a meeting with their vendor, so I could look through the whole selection before making my choice. First the painters came. They did an excellent job. They moved all the furniture out and back for me as well. The paint job for 5 rooms was completed in two days. They even replaced my base moulding! The following day, the carpet arrived. It was installed in just a few hours and looked amazing! I was very pleased with the job done at my home. It was completed in a timely manner and was affordable. They offered great design ideas and friendly service. I will most certainly choose Professional Builders Inc. for my next project... stamped concrete for the back patio!
Description of Work: I had the interior of my home and ceilings painted and new carpet in two bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Lynn P.
06/2014
5.0
masonry, home remodeling
  + 0 more
They provided excellent service from our first meeting to the completion of our project. The had expert design ideas and provided me with samples and pictures to make the bathroom of our dreams.
Description of Work: Remodeled my master bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27,000

Gilad S.
08/2013
5.0
remodeling, home remodeling, roofing
  + 1 more
We choose Professional Builder to remodel our kitchen and redoing our house roof and it was a very smart decision me and my wife did! These guys are honest and very professional by doing exactly what they promise to do with lots of Love and patience.
Description of Work: New kitchen and roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45,000

SUSAN L.
08/2013
1.0
masonry
  + -1 more
Extreme annoyance since I have an unlisted phone number and have no idea of how or where they obtained it.
Description of Work: I have been receiving non stop phone solicitations from someone stating they represent Professional Builders,CA State Contractor License: 886490. I have asked they remove me from their call list but they continue to call. In checking the state contractor's license board, I found that the phone number listed is a not in service one and the number listed here is for a message service that represents many different contractors. I am filing a complaint with the CA state contractor's investigation unit and would suggest that anyone dealing with this firm use extreme caution.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Stephanie F.
06/2010
1.0
hardscaping, masonry
  + 0 more
Terrible. Waste of my time. First, they called me (telemarketing call) and since we are looking to re-do our back patio, I thought why not get an estimate. I was very up-front about the time frames of this project in that it may not be for awhile as it was in the beginning planning, budgeting stages. Vallerie assured me the estimate was good for 6 mos. We set up an appt for 11:00 am the next day. They called while we were out to dinner and said to call back to confirm the next morning, which I did and was told the girl who called me (Vicki) was away from her desk. I left a detailed message and she returned my call while I was working out and she left a message. I called her right back as soon as I received her message and she told me that we had to reschedule to noon that day because I didn't call back to confirm. I was not happy as I made an appt. and was home, so no reason to resched. So I agreed noon it was. I waited around and at 12:40 Goran (or Golan) called and said he was in my tract but couldn't locate the house, he finally found it we began the process. After explaining in small detail what we wanted and a few suggestions from him, he decided that my "wife" needed to be here as he only wanted to do the estimate once and gave a laundry list of why. I told him no need as everything I just told him was what she and I talked about, but he insisted, so I said I could get her here in 5 minutes if he wanted to wait, he said ok. I called her and she said she'd leave her office and be home in 5. Meanwhile, he was on his phone talking in his native language to someone then came back to me and said he didn't want to rush us, so let's resched. I said no rush, we have time and he said no, he didn't want to be rushed.I asked him if he had this time booked for us or what? He said he did, I then said then what's the rush? He said he didn't want my "wife" to have to leave work. Bottom line? He didn't want to take the time as I think he figured it was a good reason to reschedule and have some free time (my assumption since he was on the phone then hung up and immediately wanted to reschedule). I believe the above since he had a litany of reasons NOT TO DO THE ESTIMATE!! Otherwise you'd think that since HE was 40+ minutes late he'd at least have the courtesy to wait 5 minutes for my "wife" to come home. After going back and forth with him and listening to his excuses to try to reschedule, I said no thank you. After having to reschedule initially, I decided this wasn't going to work for me. I told him there is a ton of other construction companies out there trying to get work and I'm sure i could find one that has the courtesy to not only call when running late, but a lot more professional in their approach. I wasn't comfortable from the time I returned the call when the lady answered said "hello, construction". Needless to say, they won't be getting my business nor recommendations. Incidentally, we're not married!
Description of Work: None

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0


Response from Professional Builders Inc
Good Afternoon [Member Name Removed], I am so sorry to hear that you had a bad experience with a company. I am relieved to tell you you have reached the wrong company though. We do not have telemarketers, we use other lead generation methods such as our amazing work, which attracts attention and there is nothing better than word of mouth!, and other services such as HomeAdvisor (sorry Angies List) where the customer reaches out to the company in addition and there has never been anyone named Vicki or Vallerie who has worked here. Good luck avoiding the stereotypical approach of the average company, we are far above the average company. We don't play games, use pressure, or give the run around. We build homes because we love it and we please our customers because they deserve it.
    • 1(current)
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Contact information

5315 Laurel Canyon Blvd Ste 102, Valley Village, CA 91607

http://www.professionalbuildersus.com

Service hours

Sunday:
10:00 AM - 2:00 PM
Monday:
9:00 AM - 6:30 PM
Tuesday:
9:00 AM - 6:30 PM
Wednesday:
9:00 AM - 6:30 PM
Thursday:
9:00 AM - 6:30 PM
Friday:
9:00 AM - 1:00 PM

Licensing

Bonded

Insured
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*Contact business to see additional licenses.


Service Categories

Masonry,
Kitchen and Bath Remodeling,
General Remodeling,
Interior Painting,
Roofing,
Cabinet Making,
Homebuilders,
Windows,
Hardwood Flooring Sales and Installation,
Electrical,
Doors,
Exterior Painting

FAQ

Professional Builders Inc is currently rated 4.5 overall out of 5.

Sunday: 10:00 AM - 2:00 PM

Monday: 9:00 AM - 6:30 PM

Tuesday: 9:00 AM - 6:30 PM

Wednesday: 9:00 AM - 6:30 PM

Thursday: 9:00 AM - 6:30 PM

Friday: 9:00 AM - 1:00 PM

Professional Builders Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Professional Builders Inc offers free project estimates.
No, Professional Builders Inc does not offer eco-friendly accreditations.
No, Professional Builders Inc does not offer a senior discount.
No, Professional Builders Inc does not offer emergency services.
Yes, Professional Builders Inc offers warranties.
Professional Builders Inc offers the following services: Full line of construction services, specializing in residential building, new construction, room addition, complete home renovation, kitchen remodeling, bathroom remodeling, roofing, cement work, windows, patio covers, plumbing/repipe, tile, granite, Texture Cote, stucco, rain gutters, retrofitting, block walls, wood fences, electrical work, flooring, painting, planning, design & architecture.

Contact information

5315 Laurel Canyon Blvd Ste 102, Valley Village, CA 91607

http://www.professionalbuildersus.com

Service hours

Sunday:
10:00 AM - 2:00 PM
Monday:
9:00 AM - 6:30 PM
Tuesday:
9:00 AM - 6:30 PM
Wednesday:
9:00 AM - 6:30 PM
Thursday:
9:00 AM - 6:30 PM
Friday:
9:00 AM - 1:00 PM