Our oven went out a few days before Christmas so we called Foothill Appliance. The owner was quick to respond and fixed our oven in time for Thanksgiving. We paid a hefty price, but we were happy to have our oven working for the holiday. However, the oven quit working again after only two months. It was experiencing exactly the same problem as before. I called Foothill again and left three messages before I received a call back. Service was scheduled in MARCH (three months after the initial repair), and I explained to the owner that I HAD to work on the day service was scheduled for, but if he called me an hour before he was to arrive, I would leave my job and meet him at my house. His response was "I'll see what I can do." On the day of service, he did call, but since I didn't respond within 15 minutes, he cancelled my appointment. My husband called him right away and asked him if he could meet him at the house at 3:00 and he denied the request. Of course I was upset...my oven had been out for almost a month! I called the owner that night, left a message for him to call back...NO CALL. Several other messages were left....NO CALL BACK!!! When talking with the owner, I never received a "I'm sorry that you are experiencing the same problem, and I would be happy to come out and get your oven working for you...maybe the part I replaced was defective." Basically, I have received POOR CUSTOMER SERVICE, NO RESPECT IN RETURNING MY CALLS, AND I'VE BEEN LEFT WITH A FEELING THAT I WILL HAVE TO CALL ANOTHER REPAIR COMPANY AND PAY AGAIN. NOT HAPPY.
Description of Work: JennAir Oven, 4 yrs old, oven quit working, part replaced.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Pam G.
01/2012
5.0
appliance repair
+ -1 more
see above
Description of Work: My washing machine stopped working. It didn't make any sound when I tried to start it. I very nice young man came out, soon after I called. He said I had a bad switch that tells the machine the door is closed. He could either replace the switch (which he had on the truck) or disable it and I would never have the problem again. For some crazy reason, I decided to replace the switch. He was done in about 10 minutes. It was a very good experience and I would recommend the company highly!!
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Dan B.
07/2010
5.0
appliance repair, small appliance repair, appliance sales
+ 1 more
It went great. They showed up on time were very professional, explanitory and completed the job in a clean and timley manner.
Description of Work: My refrigerator was not cooling. He came out found it was a defrost problem and had it repaired with the right parts right there on the spot.
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Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small
FAQ
Foothill Appliance is currently rated 3.7 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Foothill Appliance accepts the following forms of payment: Check,MasterCard,Visa
No, Foothill Appliance does not offer free project estimates.
No, Foothill Appliance does not offer eco-friendly accreditations.
No, Foothill Appliance does not offer a senior discount.