Payless Heating & AC

They were professional and timely. I could get the work done cheaper, but at this time there was a high demand for air conditioning and other companies couldn't send anybody out for several days.

I started calling them at two weeks, because it had been quite hot, to see where we were at in the process. They told me everything was approved by the insurance and they were just waiting for the part. Then they said once the part came in, they wouldn't be able to get me on the schedule for about two weeks. They couldn't schedule me until the part actually arrived. I asked regarding the status of the part's arrival, and they responded they did not know, the technician would know and one would call me later in the day to let me know the status. I never received a call. So I waited a couple for days and called again. SAME story. I started calling everyday, and kept getting the same story, but a technician never returned my call. I asked to speak to the manager, and they said he was out, but his name was Josh and he would be in the next day. The next day I called, what do you know, but he was not available. I called the insurance company reporting that this was just not working with this company, and we were so uncomfortable. The insurance company told me they had just received a call from Payless the day before requesting authorization for the part and that we would need to pay $180 for modifications. We actually have to approve the $180 fee before the part can even be ordered. I am fine with the fee, that is not the problem. The part has NEVER even been ordered, despite every time I called they told me that it had already been approved and ordered. That means that every time I called I had been LIED to. I said then that even if the parts came to them I had no confidence in them doing the work. The insurance company gave me a new company to work with. They came right out, I found out the longest wait for the parts even when getting approval etc. with the insurance is 3 business days. They assessed the problem, called the insurance the same day, part ordered and were back in 2 day. Done and done in 3 days total. Payless...7 weeks and never even ordered the part, plus we melted in the meantime.