VACAVILLE APPLIANCE

I was given a 2 hr window to be home. Repairman called almost 3 hrs early and said he would be there in an hour. I had rearranged my day to be home at noon and couldn’t get there sooner. I was berated by ‘Bill’, who said, ‘I can’t sit around for 2 hrs, what do you expect me to do?’ I told him I expect him honor the appointment and be there between noon and 2. He HUNG UP on me! Long story short, I called back and we agreed to keep in touch and that I would get home as soon as possible. I arrived home at 12:05 to find a note that he was there at 12:00 (I don’t believe that, I think he was long gone by noon) and was gone. When I called to express my displeasure and threatened to call his manager he informed me that he owns the business. This company has no respect for their customers nor th customers time. Stay away!!!!!

I had Maytag come out and fix my dishwasher, which is still under warranty, so it didn't cost me anything and that made me happy. Also the dishwasher is fixed. I don't know exactly what was wrong with it, one of the cycles I think, but it works well now and Maytag is the best you can get, plus the guy who came out did an excellent job. He was on time, very professional, courteous and honest.

I am disappointed in my Maytag washer; it's a Neptune and a front loader. The rubber around the inside of the door molds so I called them to find out if they could fix it. They put another rubber seal around the door, but it did the same thing. The Maytag man was ok, it's just I have to go through hoops to get them out here. I do have a five-year warranty on my washer and dryer, so I don't have to worry about paying for a service call just the parts.

I called Maytag they came right out, he took the front off the washer and he said the belt was all stretched out. He replaced the belt and that's the only problem I've had with my Maytag appliances. The appliances are several years old, but they wash and dry like brand new ones. The Maytag man was very nice, courteous, honest and professional and was on time.