Description of Work: Charged an outrageous price for 1 days work
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Shanel W.
06/2014
5.0
pest control
+ -1 more
We have a pest inspection done by Shepherd Termite they were very thorough and professional.
Description of Work: Pest inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
William H.
08/2011
5.0
pest control
+ -1 more
They drilled a hole in the slab. There were supposed to back them with water, but they didn't do that. The job went well otherwise. They are not the kind that comes out every month and sprays the house. It's a one-time service kind of thing. They did an inspection of the home, and there were other items that needed work. I called them to arrange to have the other work done. They do only termite control, and they were not interested in doing the wood and the carpentry related to dry rot stuff. They never called and said they didn't do that and that they could recommend so and so. They never followed through on that.
Description of Work: We used Sheppard Termite Services for termite control.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,340
Response from Sheppard Termite Services
We have tried to find this past customer/property in our data base and can not locate either. We have also tried, without success, to locate a phone number through other avenues so that we could contact him. We have sent a letter to the address listed in this report in effort to contact. Although we do appreciate the fact that it was stated he would hire us again, we strive for 100 percent satisfaction. Part of the treatment process for Subterranean termites can invovle drilling a series of holes through concrete slab(s) where needed to allow for sub-slab injection. After the injection, we use a plastic plug, inserting it into the drill hole, a bit below surface. The remaing portion of holes or divets are then filled with cement. We usually try to use the dust created from drilling to use for filling, to provide the closest possible match to the surface color of the existing concrete slab. It may be that the filler/cement used to top the holes/divets became dislodged. We woild be happy to return to re-fill/top the holes as needed to provide full customer satisfaction. We do perform inspection, treatment and (most) repairs. In some cases - for example - where large areas of roofing repairs are necessary, or complete roof covering replacement may be necessary, or other similar situations, for practical reasons we may recommend the Owner employ others to make repairs. (Such as a Roofing Contractor, or others who specialize in a specific area.)
Lynn B.
07/2011
2.0
pest control
+ -1 more
Company provided estimate as part of home purchase procedure. I decided to hire them to eradicate termites. They took two weeks to get back to me after I faxed them signed purchase order. Then they arrived one hour earlier than they quoted. My hard-of-hearing father didn't hear them and they left. I asked for a specific time so someone else could be there to handle them. 90 minutes after the appointed time, I called them. They never left a note or called. I cancelled job and will hire another company.
Description of Work: They performed termite inspection and provided detailed information on a diagram that matched footprint of house.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0
Response from Sheppard Termite Services
Sorry for the misunderstanding. It was our understanding that the property was to be vacated on the day we were to make application. We did arrive earlier as our travel time to the property took less than expected. Upon arrival we found the air circulation system to be running. Pesticide label requires the system be turned off. We knocked on both doors several times during a half hour period. With no answer, we presummed the property had already been vacated. With no way to turn off circulation system, and with the lack having contact information at the time, we left with intention to call and make arraingments to return or reschedule, depending on resolution. Before we could return to office to gain contact information, we received a call cancelling treatment. Again, our applogies for the misunderdanding on our end.
Michael J.
12/2008
5.0
pest control
+ -1 more
Hassle free.
Description of Work: Inspection for subterranean pests in accordance with loan requirements.
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Service Categories
Pest Control
FAQ
Sheppard Termite Services is currently rated 4.1 overall out of 5.
Sheppard Termite Services accepts the following forms of payment: Check
No, Sheppard Termite Services does not offer free project estimates.
No, Sheppard Termite Services does not offer eco-friendly accreditations.
No, Sheppard Termite Services does not offer a senior discount.