Citadel Roofing and Solar

Very dishonest company. Does not care about their customers. Purchased solar from this company and now I pay more for my PG&E bill after they installed solar and a back up battery. Lied to me and now will not respond to any of my emails. I went from paying $40-50 with my original solar panels. Then after they installed more panels I now pay $300-400 a month on top of the $30k they charged me for the new panels.

While Citadel Roofing and Solar and I got off to a poor start — it took them some time to respond to my request for an estimate — once they did establish contact, everything moved promptly and with high professional action. Their technician came out on time, understood the situation, and explained it to me in words I could understand. Citadel is a very cheerful group and I am enjoying working with them on the project to repair my solar panels. I am looking forward to working with Citadel Roofing and Solar in the future.

Their crews were some of the best I've ever seen. Been doing some remodeling and these guys were always on time, completed the work as required, were friendly and always made sure we were kept informed of what was going on. Can't say that about some of the other contractors that we have used especially the ones from Home Depot in Vacaville. So if your looking for a great solar company who really cares about their reputation then Citadel are the ones you need to hire.

It went very well. I just had the panels installed in February of 2020 so I can't tell you about the quality because its been only a few months, but so far so good. But I can comment on their customer service which was great, especially Christine DaCosta. She was very responsive to my request. Even after they installed the panels, I asked them to relocate the conduit and they did not hesitate at all. They even painted it to match the color of my house so you can't tell that I even installed solar. They got my system up an running very quickly. My brother used a different company and started about three months before me but my system was up an running only one week after his. They know what they are doing.

Installation was delayed at first by one week because permits were Not pulled while I was gone. Permits only pulled a few days after my return. Scheduled installation as a one day job, but not completed in one day. Another delay of one week before crew could return to finish installation. Roof leak a week or so later. Removed and reinstalled panels to solve leak. Leak fixed, but patching of interior has yet to be finished. Panels installed in mid October. Still on solar energy produced due to faulty part. Part replaced and still no solar power. Still waiting for another appointment to finish sheet rock work and determine why no solar power.

Not WELL! First they took off to much roof, then they got roofing material into my pool, they missed Dry Rot in the eaves that I ended up finding when I did my own walk around. My neighbor told me they used a leaf blower to blow all the roofing material down from the roof and it got all over the yard and the neighbors yard to. The work has been done for 4 Months and my Solar is still not turned on.

Went exactly as I was told it would go

Perfectly with no problems or delays

The County was slow in issuing the permit but Citadel got it done quickly and professionally. They asked if I had any paint so that they could paint the conduit to match the house. They worked until 9 pm to get it done and came back the next day to make sure that everything was working properly and cleaned up to our satisfaction. They followed up to make sure we understood how to operate the new controller.

3 other Major Solar Companies would not touch my roof tile type. All required me to replace my roof which did not need replacing. Citadel took the steps to insure my system was installed with the current tile and saved me thousands. On top of that everyone I had contact with from the sales agent to project management and office admin where amazing. The install team worked efficient and professional. I'm very happy with the service and Product. I will definitely recommend Citadel to anyone looking for solar or a roof.

Nathan from Citadel responded quickly and was very friendly... He was always very quick to answer any questions I had... The panals look very professional, and the installation team was quick and friendly... And I feel the price was very competitive (cheaper than others) but did not sacrifice quality...

Fantastic service. Very easy. Nathan helped quite a bit. His explanations were clear and comprehensive. We are very happy with our solar panels.

They came and performed the work when they said that they would. They got the building permit and scheduled the building inspector. Work was performed promptly and new roof was completed in less than 3 full days.