CARPETS & MORE

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The Carpet/Laminate/Tile turned out looking good. My only issue with the carpet was the quality of workmanship. for example, tracks in my closet were carpeted over when they should have been removed before laying the new carpet. Also, the floor makes a loud creak in certain areas were the floor could have been repaired. The Kitchen Remodel was a nightmare. the individual who performed the work has some of the worst customer service skills that I have ever experienced. A two week project turned into a 3 month struggle where every step of the project had to be redone because the quality of work was clearly not up to par. When I questioned the work, often times the contractor liked to remind me that this is what I wanted in a attempt to place the blame on someone besides himself. When we tried to set up times for the kitchen guy to come over to finish the work that he promised, he refused to give us a time and randomly show up at our house. one of the major flaws in our kitchen that we now have to live with is the use of top cabinets at ground level to create an island. The problem with top cabinets is that they do not have a kick panel which means that the cabinets will most likely have kick marks on them in the future. When we decided to us Carpets and More for our kitchen, we were assured that their kitchen contractor was very experienced and a real professional. The last straw was when he tried to install our dishwasher and he didn't push it far enough back or level it before placing it in position. this caused the door to scratch when we closed it and leave a permanent mark that we now have to live with. Our kitchen is still incomplete to this very day and we are now forced to find another contractor to finish the job.

The installation lasted three days; the first two days were concentrated on the installation of the laminate and the last day was used to install the carpet. The laminate was a challenge due to my choice in a Versailles pattern with a small grout line, but the crew managed to pull it off with a dazzling result. I took all three days off work to be there with the crew and complete some projects of my own. I must say, working alongside these guys was an experience I am truly better for and happy I had. The house was a little lonelier after they left. They gave me some excellent insight and confidence to complete some other projects as well as shared some genuine guy time...I miss them for sure. The home interior has made a positive transformation with the new floors and has already began paying me back by attracting a tenant within just a few days of advertising my house for rent. The salesmen I worked with at the store set me up for success. I have faith that the laminate will last for some time to come and will continue to pay dividends. I was sure to make it back to the store to personally thank the installation crew as well as the salesman that helped to organize the install. Thanks Tony for pulling together such an excellent team.

A young fellow came to our house and took measurements on a Friday. He told us he would be in the store on Saturday so we come come to the store then and pick out a product. We traveled to the store from Fairfield. The young man was not in. The associate said he had taken the day off. Anyway, no alternative help was offered and we were told to just look around. So all in all a wasted day.

The workers were friendly and professional, and they got the job done. However, I kept finding issues with the work such as paint drips on the floor and misaligned trim. They were happy to come back and take care of these issues, but after a while it became tiresome. Thus, I hired a completely new company to finish the touch ups.

We had dealt with Tung from Carpets and More over 10 years ago when they installed wood flooring at our previous home. We were very impressed with the quality of the workmanship at that time and contacted him again when we bought our new house to install travertine tile and wood flooring. While the travertine tile and wood flooring were being installed, Tung found out that we were also looking for a contractor that could repair dry wall, install crown molding, and paint the interior of the house, and asked to bid on the job. The bid was in between the high and low bids we received. We gave the job to Carpets and More based on the attention to detail that David, the head of the Carpets and More painting group, displayed when discussing the job scope. The flooring came out great as expected. The house painting part of the project came out better than our expectations. David was not only meticulous in the preparation and paint application, but made some great recommendations as to color and color combinations that really added a lot to the house. Again the commitment to a quality job, that is typical of Carpets and More, was evident in the end result. We are totally happy with Carpets and More and highly recommend them for not only flooring projects but also to painting projects as well.

Installation was scheduled for soon thereafter. Workers arrived and proceeded to spread compound without removing existing vinyl. After about 90% of the floor was covered with the first layer of applied compound, my husband reached me and I was able to contact store personnel who would insist that workers remove the applied levelling compound and remove the old vinyl. We decided to continue instead (they finished about 8PM) with installation on top of partial existing vinyl-(which the saleman had indicated was not a viable option but now was apparently the preferred installation procedure). The cost for vinyl removal was deleted from the cost as no vinyl was removed. The workers did an excellent job from an appearance point of view. The final floor looks very good and the seam is not at all visible. So we have mixed "feelings" about this experience.

I can't believe my favorite flooring company has no reviews yet on Angie's List! Luckily I found them because they had been nominated by The Reporter of Vacaville in the best of 2011 contest. New to Vacaville, I relied on that recommendation made by thousands of Solano County residents. After hiring them I began hearing countless times from neighbors and friends, "Do you know who we used... Carpets and More! They were amazing!" They've got a beautiful large showroom right near Lowe's of Vacaville with a video for children and toys for them to play with. It made a tremendous difference to my shopping experience. It was the only store my husband was willing to come along too with the kids and I didn't need to think about hiring a babysitter each time. They allowed me to bring as many samples home as i needed. If they don't have something they can still get it in for you at better prices than anywhere else. They're also willing to install a bellawood floor I'm purchasing from lumber liquidators at the same great price as if i would've purchased the flooring from them too. Mike, the owner, came out numerous time to measure anddiscuss everything from the best flooring material, to the way to lay the materials. I've never met a nicer owner and best of all his prices on materials and labor cannot be beaten! Having moved into a new house of 3,000 sq ft, with no existing flooring, it was important for me to get the best price possible... and I shopped around extensively. They take pride in their work and have only highly skilled craftsmen and most of all stand behind their work. I can't recommend them highly enough! I'll be using them for the rest of my house to install hardwood and carpeting too.