Upland Pool Supply LLC

I put in a service request with AHS to have my pool actuator replaced. Yesterday I found out AHS will not cover replacement of the defective item. I have now called them 6 times, left 3 messages over the last 2 days and still no reply or call back. They were very fast to reply back to a text with a service time after I confirmed I would be home. When I replied back with other questions I still have not received a reply back from them. WHAT A HORRIBLE WAY FOR A COMPANY TO TREAT POTENTIAL CUSTOMERS OR ANSWER QUESTIONS!! **** I GUESS THEY'VE MADE TOO MUCH MONEY THIS MONTH TO NOT RESPOND**** IT MUST BE NICE😡😡

If you are opening a claim with American Home Shield and this company is attached to your claim, deny this pool company and ask for another one. The technician told me that he would recommend another pool heater due to my pool heater being to old and no parts would be found. He also stated the coils were worn out due to age. But when AHS called me denying my claim, the report read that the pool heater is not working due to 'secondary reasons not covered by AHS". They said the technician wrote that the pool heater was worn out due to "harsh and unsafe chemicals being stored near the pool heater" which was NEVER discussed. The only chemicals I have are liquid chlorine and chlorine tablets that are stored in the 'ventilated' pool shed with NO roof over the pool heater. This company will tell you one thing and write a false report to the home warranty company just so they wouldn't have to pay out the claim.

Buyer, Beware of Upland Pool Supply - the worst spa service company! AHS hired them as a service provider to repair our spa heater in April 2023. The technician that came out to assess our spa heater, was literally here for five minutes, took pictures, and left (all caught on my surveillance camera). According to the technician’s notes “the heater has damaged the heat exchanger due to low gas pressure from meter. Low gas pressure is due to inadequately sized piping from gas meter to underground has caused poor flame. This will be the only reason for soot built up at heat exchange”. As a matter of fact, Upland Pool Supply did not undue the union to test the gas pressure with a manometer to confirm this false claim. Consequently, I filed a complaint with AHS and got a second opinion from a local reputable pool & spa company who tested the gas pressure and confirmed that I have a 425 meter, the biggest I can go without going commercial; the main gas line is 1.5 inches, less than 10 feet from the heater. Therefore, there is nothing wrong with my gas line/pressure or sizing of my gas piping! Upland Pool Supply’s true intention is to ensure AHS denies the service claim so that they get paid and are pushed up to the top of the AHS insurance service list. I am also aware that American Home Shield incentivizes service providers like Upland Pool Supply to reduce costs and deny claims to save money. I have been a loyal customer of American Home Shield for almost 20 years, AHS has intentionally forgotten about placing the paying customer first, which will result in no growth due to loss of repeat and protentional new customers. Buyer, Beware of Upland Pool Supply and American Home Shield!!!

Upland pool supply was contracted by AHS to repair pool filter and heater. Pool pump was leaking water from back wash valve and pool heater would run for 15 - 20 min than the igniter would turn off. Pool tech comes out and tells me that all back wash valve all leak and this can be capped to prevent the water from leaking. I had to insist this isn't correct and I wanted it repaired 3 weeks later they decided to repair. They never diagnosed the heater until the filter was completed. So month later a pool tech comes out and says it is the igniter and will order part. 2 weeks later tech returns and said it wasn't the igniter it is the mother board part order. 1 week later tech arrives and said the wrong part was sent and they would have to reorder. When the tech left they left the power turned off atbthe. Breaker turned off . This breaker controlled power to the pool pump and the pump didn't run for several days during freeze warning. We called upland pool and they would follow up with tech. Tech returns 2 weeks later and says he doesn't know what the previous tech did so he was going to schedule the previous tech to come out. When he left the breaker for pool pump and heater was turned off the cabinet for the heater was left wide open with exposed wires screws from the cabinet and mother Board on the ground and the Aqualine cabinet open. We reported this to upland pool and they said they would follow up. Upland pool called call back and said the tech said he didn't leave the cabinets open or power off. We supplied video from our security cameras with the tech leaving the cabinets open and power off even the conversation on the phone saying the previous tech needs to come back out because he doesn't know what he did with the wires. They said they would follow up. 2 days later tech comes out and secures cabinets and writes report the wire harness needs to be replaced due to improper wiring. I have been trying nto contact upland pool since 2/16 . Left numerous messages and text with no response. Going on 3 months without the proper repairs numerous hours taken off from work for appointments

I at first did not want to believe the negative reviews o other platforms, but I will attest, they are all 110% true! Very unprofessional and lacks communication. Did not even offer the courtesy of responding to my several requests to communicate. Their technician, Christian was terrible in communicating and had the audacity of taking $30 cash from me with his sob story and solicited pool cleaning service for himself on the side. He kept telling me his boss would reach out but never did. I followed up several times and was trying to be patient, but no communication, and a big waste of money and time! Lacks business professionalism and would never recommend any homeowner that values their time and simply wants their pool equipment issue resolved. Very displeased and will share with other platforms on their unprofessional operation.

Service was great and spa heater is working again thanks to Joel.. Professional, honest, friendly, punctual, great communication. Joel answered all questions and provided excellent service. We would definitely call on him again with any future problems. It was a relief to deal with a pool technician who was so knowledgeable!

Excellent service! Joel is very knowledgeable, honest and fairly priced

Upland pool supply is a very professional company. Very helful with any questions concerning service or equipment. Friendly technicians that know how to get the job done and in a timely manner. Great company and service

Wouldn't hesitate using them again or recommending them.