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Steve's Five Star Service

Heating and Air Conditioning, Plumbing, Drain Cleaning,

About us

Steve’s Air Conditioning, Heating, and Plumbing is full service plumbing and HVAC company serving all of San Bernardino County, including Upland, Rancho Cucamonga, Claremont, and surrounding areas. Our company has over 30 years of experience in providing cost-effective, high quality heating, air conditioning, and plumbing services to thousands of residents and business owners. As a top Carrier Factory Authorized Dealer our factory-trained, NATE-certified technicians are qualified to install, repair, and maintain air conditioners and heaters of all major makes and models. We also offer 100% financing options with approved credit.

Business highlights

29 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & Commercial Heating, Air Conditioning, Plumbing Sales & Installation. Repair All Makes & Models. Gas Furnaces, Central Air Units, Heat Pumps, Fan Coils, Air Quality & Thermostats. Water Heaters, Gas Lines, Sewer & Drain Lines.

Services we don't offer

Boiler installation/repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.540 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
8%
3
3%
2
10%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 40 reviews

Judith A.
03/2019
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
Excellent, prompt, professional & friendly. Cleaned up after and everything was smooth. Price was fair for the service and quick response.
Description of Work: Snake clogged industrial sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Steve's Five Star Service
Thanks to the fantastic review [Member Name Removed].

Jay L.
02/2019
5.0
plumbing, water heater repair
  + 0 more
I hired Steve’s Five Star service to replace my Water Heater back in October of 2018. The work was done on time and the staff is very professional. I had a minor issue with a few weeks after the installation with a leak. After some investigation, the leak was due to a defective flex line which the contractor received from a 3rd party supplier. Unfortunately, the leak has caused some water damage in my home, however this company stood behind their work 100% and took exceptional care of me. I was not too surprised because this company already had a good reputation, which is why I selected them. Instead of waiting on the 3rd party supplier to take action, Steve’s Five Star Service, Brandon and Jose, worked with me throughout the process getting my issue resolved quickly, by constantly keeping me in the loop on the next steps and delivering on every promise they made. This is a standup company that understands how to do business and I'd recommend them over any other company with similar services. Issues can and will happen but it's all about how the situation is handled along with integrity of the company. In my case, I had very positive experience with Steve's Five Star Service and highly recommend their services.
Description of Work: Water Heater Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer V.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They detected a leak, they repaired it and refilled my system with freon. I am completely satisfied with the work as well as the office staff.
Description of Work: Ac was not cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann E.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Oscar was prompt and very courteous. He did a thorough job in servicing our unit and during his servicing found the motor was leaking oil. He answered all my questions in helping with my decision whether to replace the motor. I have used Steve's for the past 15 years for all my heating and air conditioning and I have always been extremely pleased with their service.
Description of Work: Furnace and air conditioning maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Steve's Five Star Service
Thank you so very much for the amazing review. Please let us know if there is anything else we can do for you.

Shah K.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was a good price, good customer service, and they were on time. They were very fair and honest. Everything passed when it was inspected by the city.
Description of Work: They did a complete change out of a unit, heater, condenser, coil, and relocated it with permits.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Steve's Five Star Service
Thank you so very much for the amazing review. Please let us know if there is anything else we can do for you.

Susan B.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
I use them at least once a year. It was great. They were very friendly. They're very honest about what needs to be done and they are not pushy.
Description of Work: They performed a seasonal furnace tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Edward M.
08/2015
1.0
heating & air conditioning/hvac
  + -1 more
They would bleed the freon from the unit so they could come back the following week to charge me to put more puron (the new stuff) in, and I didn't appreciate it. I ended up going with a more honest guy eventually and I couldn't be happier.
Description of Work: They put on a part I didn't need, and it ended up costing me about $200 dollars.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0


Response from Steve's Five Star Service
I can assure you that we would never release refrigerant into the atmosphere. All of our technicians are EPA certified and know that there are large fines for doing so. Your system probably had a leak. If there is anything we can do to earn back your business, please let me know.

David W.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
He has been in town for decades. He is reliable and I get good referrals from people who have used him. He was $2,000, $3,000 or $4,000 less than other people I called. They were in and out of here pretty quick and it was pretty smooth. They did their job and they were good. Steve himself came out to give the quote and I hired them on the spot after he gave us his presentation. My advice to others is to give them a call and check them out. I think the whole system is guaranteed by the manufacturer. Steve said he could come out during a certain time period if there were any problems. The workers were nice, polite and clean; it was like they were never here and they left everything brand new. I have no complaints at all. Their pricing was pretty good; he beat everybody else with equal equipment. All the guys that were in and out of our house were fine. They were up in the attic and all over the place. I think they were on time. Everybody showed up with trucks full of stuff and got busy. I guess they are professional. Everybody was fine.
Description of Work: I used Steve's Air Conditioning, Heating & Plumbing to install a new heating and air conditioning system. They also took out all the old asbestos and put in all new ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Mary T.
11/2014
2.0
plumbing
  + -1 more
A month later it clogged again and he came out and used a big machine to clean out the pipes. I wasn't sure why he didn't do it the first place. He wanted more money to do something to use the washing machine.
Description of Work: I had my kitchen sink clogged and he snaked it.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$300

Response from Steve's Five Star Service
Hello [member name removed], Thanks you for leaving a review of your experience that you have with our company. I'm sorry that you were not completely happy with our service. I would like you to use us again and give us another chance. I will give you a discount on you next service call and will be sending you a coupon in the mail. Thank You, Steve

Fred L.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
3 guy's showed up, removed old system, 1st day 2nd day completed job, they covered all floors with drop cloths, worked very hard even though it was extremely hot in the attic. 3 day showed up and tweak a couple things.
Description of Work: New Heating and air conditioning, electronic filtration, jixing box and control panel for 2 zones, 1st and 2nd floors, smart thermostats

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Javier A.
11/2013
2.0
heating & air conditioning/hvac
  + -1 more
I called another company and the Service Tech replaced the flame sensor and repaired my furnace for under $200.
Description of Work: Service Tech inspected my furnace and said it was inoperable and needed to be replaced for $800-$1,500.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

$59.95

Ronald W.
09/2013
2.0
heating & air conditioning/hvac
  + -1 more
The service man did not present solutions for the issues I presented, but complained and told me he couldn't help. He charged me for coming. So, I found solutions on my own and I will not call them again!
Description of Work: Service man arrived and listed to the issues I had with my AC.

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$35

gloria S.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
I would give Steve's Plumbing a 10+ rating it that option was available! My toilets were clogged up and the tub drained very slowly. They responded quickly and were here within one hour. The plumber that came out told us that the system was clogged with alot of toilet paper (our granddaughter had been here visiting for the month of July so we knew where the excessive toilet paper came from. As we've learned toilet paper and makeup seem to go hand in hand). The plumber had the equipment to clean up the sewage removed in the snaking process. He was professional in demeanor and appearance and he didn't have an odor of the materials he works in. He even came into the house and snaked out the bathtub drain as it was very slow draining. The drain hasn't been professionally snaked since we bought this house 8 years ago. We used liquid plumber numerous times and snaked it ourselves with our small plumbing snake , but obviously all of that wasn't enough. He said the drain had gunk built up from over the years and alot of hair. Needless to say I'm very happy with their professionalism, responsiveness and their job knowledge. They were in and out of my home in under 1hr. All the drains in the house are working and the toilets flush as the should! Woo Hoo!! Thank you Steve's Plumbing!
Description of Work: Cleared the main sewer line and cleared the drain to the bathtub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Veronica F.
07/2013
1.0
heating & air conditioning/hvac
  + -1 more
When I told the tech the price he was charging was ridiculous he became rude and told me I could "go change it myself". I am visibly handicap and did not appreciate his attitude and rudeness. He knew that we are in the middle of a heat wave and was trying to rip me off. After paying the useless service fee-for which he did nothing- I asked him to leave.
Description of Work: Nothing, he came told me what I already knew needed to be replaced and told me it would cost over $400 to replace a pump that I know for a fact only costs $40.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

Ossie C.
06/2013
1.0
heating & air conditioning/hvac
  + -1 more
I made an appointment with this company. They quoted me a date and time. They never arrived and had the nerve to leave a voice mail at the end of the work they saying they had called me to verify my appointment. I have one cell phone which was never called by them. They never attempted any additional follow-ups. They showed very poor and unorganized business policy.
Description of Work: Nothing

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Jamie B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Very good. Did a heating and air tune up on our unit the day before and asked Daniel the technician abount rerouting the A/C drain to the other side of the house. Said he could do it the next day. Came to the house on time and completed the job within a couple of hours. Would definately use again and have already referred them to a close friend.
Description of Work: Replaced condensation pump to system and ran new copper drain to the other side of the house. The day before the technician did a tune up on our unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Mary H.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Great--would have them again.
Description of Work: What a wonderful experience to have on time, efficient, knowledgable, considerate and caring technicians in our home. Daniel was our contact and listened to our frustrations with the failing system. He then helped us through the decision to replace the entire system tone started on 4/16/2013. Ray was our lead man and another real hard worker. They completed the job on 4/17/2013 and was tested from one end to the other. They vacuumed and took all trash and even touched up the tiny area of paint around access to the unit. All in all it was a super installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,471

Cheryl H.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
Overall it was a good experience.
Description of Work: Our furnace stopped working. Called Steve's and technician returned our call promptly. He called before he arrived. Told us the problem. We needed a new motor. He called to find one, went to pick it up and returned to install it. Furnace now works. I would definately use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Gustavo G.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Technician showed up on time and cleaned around the unit. Then he started the unit and checked the workings and the coolant pressure. He then hosed down the outside filters and checked the air flow inside. The house began cooling down and he cleaned up outside. Very professional.
Description of Work: Checked air conditioning unit and coolant. Cleaned outside filters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Alan J.
10/2012
4.0
heating & air conditioning/hvac
  + -1 more
I realize that there were a lot of people having A/C problems during the heat wave but I thought that the tech stressed that he squeezed us in was somewhat unprofessional. When the tech walked in the door it was a minimum of $265.00. Replacing the cap and washing the compressor should been less than $265 and I feel we were charged an after hours heat wave premium.
Description of Work: A/C quit cooling on a Sunday at the end of this summer's heat wave. Called Steve's and they offered to squeeze me on late Tuesday, after all other outstanding appointments were done. Tech replaced "dual capacitor" and cleaned outside unit.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$265

Candace Z.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Called Steve's as they were on the list. They came out the next day, even with high volume of calls as it was in the middle of a extreme heat wave here. Daniel was very courteous and knowledgeable. Got the job diagnosed and did the repair quickly. I diffently will call them in the future for A/C and plumbing problems.
Description of Work: A/C quit working in the middle of a heat wave. A part had burn out that controlled the a/c starting. A Dual Capach I think that is what is written on the receipt.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Patricia M.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
He was able to fix the problem within 24 hours. The service was fantastic.
Description of Work: We were having a heat wave and a capacitor went out on the A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Micki A.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and received the same day service.
Description of Work: Fixed the thermostate and I signed up for a service plan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Chris B.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
My husband dealt with them and really like them. They were very honest, timely and did not try to upsell us into something we did not need. I am satisfied with the outcome of their service. Their pricing was average.
Description of Work: I used Steve's Air Conditioning Heating & Plumbing to install an air conditioner and heater for my entire house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Ruth P.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
I used Steve's Air Conditioning and I actually got his name off of Angie's List and had a really good experience with him. His price was very good for what I got because I not only got the heating and air conditioning system I got my attic ducting redone. They were on time. There was a problem with my thermostat and it turned out that it didn't work with my new system for some reason, so he just replaced my thermostat. He even added a vanity plate onto the back of my thermostat because when he was doing my estimate I had mentioned that I didn't won't to get a new thermostat because it leaves that funny paint. He remembered that and he brought a vanity plate which covers up a bigger space in the back, so it looks good. He had a crew out to do the work, but he's in constant contact with them throughout the day and then he came over personally at the end of the day to check on the job and also to fix the thermostat issue. So, I felt very comfortable with it and we've been very pleased and I would recommend him in a heartbeat.
Description of Work: Steve's Air Conditioning Heating & Plumbing replaced my entire heating and air conditioning systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,100
    • 1(current)
    • 2

Contact information

665 N Central Ave, Upland, CA 91786

https://www.stevesair.com/

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
960861
Trade License Locale
California
Trade License Authority
CSLB
Trade License Expiration
05/25/2025

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Dryer Vent Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Water Filtration and Softening,
Septic Systems

FAQ

Steve's Five Star Service is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Steve's Five Star Service accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Steve's Five Star Service offers free project estimates.
Yes, Steve's Five Star Service offers eco-friendly accreditations.
Yes, Steve's Five Star Service offers a 5% senior discount.
Yes, Steve's Five Star Service offers emergency services.
Yes, Steve's Five Star Service offers warranties.
Steve's Five Star Service offers the following services: Residential & Commercial Heating, Air Conditioning, Plumbing Sales & Installation. Repair All Makes & Models. Gas Furnaces, Central Air Units, Heat Pumps, Fan Coils, Air Quality & Thermostats. Water Heaters, Gas Lines, Sewer & Drain Lines.
Boiler installation/repair.

Contact information

665 N Central Ave, Upland, CA 91786

https://www.stevesair.com/

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed