JB's Pools & Ponds

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E-mailed them and asked for a quote, never called back!

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I originally called for an appointment on June 18th, they took my name and number for someone to return my call. They called back on June 22nd and I set up an appointment for June 29th at 8:30 am. By 8:50 am on the 29th no one had come to my house. I called the store to check on my appointment and the first person insisted that the technician had already been to my house! Second person said the appointment was at 9:00 am and when I told him it that was not the scheduled time and I was getting frustrated, he said, "I am not going to take any flack from you about what someone else has scheduled. If you don't want to talk to me nicely, just walk away!" I did. He was very rude and unprofessional. Obviously customer service is not JB Pools intent. This is the first business I have used from Angie's List.... I was hoping to get the same service everyone else had that had rated it so highly.... sadly I didn't.

They were on time. I did not have any problems with their punctuality. Their price was fair. They were very professional.

They are very professional. That is why I was looking because I had a few companies that were not professional. These guys were professional. They came out and took care of business and it was a pleasure doing business with them. I would say to go with them. I would give them a recommendation.

Great. He showed up on Friday but JB did not have the part in stock. They got the part in Saturday morning and installed it Saturday afternoon. The Blower was not performing well. The technician trouble shot the pipes and connect two of them to make the system run better than it ever did since we have lived here. I was expecting an additional charge due to the amount of time to do the trouble shooting but the bill stayed at the original estimate.

THEY WERE OKAY OVERALL. THEY GOT EVERYTHING WE NEEDED DONE, I GUESS. THE QUALITY OF WORK WAS GOOD BECAUSE WE HAD THE PROBLEM AND THEY FIXED IT.