The housekeeper arrived late and immediately informed me she could only stay for 5 hours for a personal obligation even though I had booked a 6 hour cleaning. I had a prepared cleaning list as instructed by Sonia, the Office Manager at Dana's but it became clear the housekeeper was not interested in reviewing it with me. I was told by Sonia later that the housekeeper told her she had read the list. Sonia also asked me why I did not express my concerns to the housekeeper, and I explained that it was clear she was not staying one minute over 5 hours and there was not time to do so. My home was left with dusty, the stove top was not cleaned well, mirrors were left smeared and streaked, spills remained on the floor, etc. No one room in my home was cleaned 100%. Sonia offered to send a different crew and would allow one free hour but somehow the offer doesn't seem equitable. I paid $110 for a service and will need to clean up tomorrow after Dana's housekeeper. You should know that this is a referral services and not a cleaning company. I will not use Dana's again.
Description of Work: General housekeeping was needed for my home.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$110
Manasa T.
01/2016
2.0
house cleaning
+ -1 more
unknown
Description of Work: Not thorough. Sloppy work. Had them come 3 times. Tried to work with them, telling them what they missed, glass table tops not cleaned, things on bathroom counter not dusted, tile floor in kitchen, etc. Dana did offer to send another crew, but I found someone else.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$90
Marco & Andrea M.
11/2014
1.0
house cleaning
+ -1 more
THIS NUMBER IS NOT A NUMBER IN SERVICE
Description of Work: called company
Rating Category
Rating out of 5
responsiveness
1.0
Peggy O.
05/2014
4.0
house cleaning
+ -1 more
I am not using them anymore but when I did, they were very good. The office was very receptive for any complains and needs that I have.
Description of Work: I used the housecleaning service of Dana's Housekeeping.
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Service Categories
House Cleaning
FAQ
DANA'S HOUSEKEEPING is currently rated 2.9 overall out of 5.
No, DANA'S HOUSEKEEPING does not offer free project estimates.
No, DANA'S HOUSEKEEPING does not offer eco-friendly accreditations.
No, DANA'S HOUSEKEEPING does not offer a senior discount.
No, DANA'S HOUSEKEEPING does not offer emergency services.
No, DANA'S HOUSEKEEPING does not offer warranties.