SCHICK MOVING & STORAGE CO- Allied Van Lines

unknown

I called Schick to schedule my move (end of Aug 2014). During the phone call, the representative explained hourly rates differences for weekdays and weekends. She explained the flat $40 gas charge and the 6 hour minimum. At NO time did she mentioned Schick would charge double time for driving NOR did she mention they would round to the nearest half hour THEN double the total. For example, if the drive time is 16 minutes, the time would be rounded to 30 minutes then doubled to 60 minutes. The total is then multiplied by hourly rate (weekend or weekday/2 or 3 movers etc). Surprisingly, the driver of the truck did not write down the start time or end time of the driving (it would have been 14 minutes except the driver mysteriously detoured off-route to stop at Schick headquarters). The confirmation letter mentions doubling driving time but does NOT mention rounding to 30 minutes then doubling - "Final charges are calculated by adding the actual loading time, double the driving time, and actual unloading time." When I called to complain about the drive time, the representative said she would pull the file then call me back (which she didn't). The next day, I called her back and she advised she spoke with the owner of the company Gordon and he declined to adjust the rate or discuss the issue with me directly. I left a voicemail for Gordon.