Cool Air Technologies Inc

Showed up on time. Performed work within time allotted. All work completed with no issues. All construction mess was cleaned up and removed. I selected Bill because he had been at my place for two previous service calls; he was honest and didn't try to sell me something I didn't need. I would use them again in a heartbeat.

With my grateful permission, Bill and his assistant arrived early and zeroed in on the problem with our broken central A/C system within minutes. A broken capacitor was identified and replaced on the spot, and, after a few routine system checks the job was complete before he was even scheduled to arrive! Total cost to fix our 10 year old system was $275.

We originally called Bill over a year ago for an estimate. With the heat this summer, we decided after 13 years without, it was time to invest in air-conditioning. We contacted Bill, as we were very impressed with his initial visit and estimation of all that would be involved. He had walked around the outside of the house with us and shown us where everything would be best situated in the small alleyway that we have alongside of the house. When we called him a year later, he honored the original price, even though it had expired, but did add a charge for a unit that was a step up from the original type of unit he had quoted us. Bill is all about a thorough, positive customer service, quality job. It is evident from the initial visit with him. He will spend any time needed educating the customer and answering any and all questions you may have. I kept expecting him to say, I have to get to my next customer.... but no. he is completely divested in each customer's experience. If you have to leave him a message, he replies immediately. His wife Trish, and assistant Cheryl, are very helpful and also very responsive. He gave us an install date immediately and his two guys came out and completed what was estimated for two days, in one. You wouldn't have been able to tell that they were even in our home at all, except for (which Bill noticed upon his return inspection), his guys didn't vacuum where they removed the original vents/grates. Bill said, I will have to mention that to them. We had a bit of drywall that came off when grates were removed, but if people have painted over them, I think this is to be expected. Bill offered to come and repair, to which we said that's okay... That's what you want. Things are bound to happen with contractors, they just do. It's the attitude and responsiveness when those things happen that is so key. Bill will take full accountability if by chance something happens or isn't quite as you'd expected or like. The only reason I gave him a 'B' in price, is because Bill is at the high end, after receiving quotes and listening to feedback from friends and family. However, how do you compensate for quality? It ends up like the quote says, "you get what you pay for" when it comes to Bill and Cool Air Technologies.

Bill came out and made the bid. He gave us great confidence that he knew what we were looking for and that he could provide it. The people who did the installation did it just as Bill described. The final installed price was exactly what Bill bid. Both Bill and the installation team were helpful in giving advice. This review is over a month after the installation and we are very happy.

Our air conditioner was starting to misbehave. Not wanting to wait until it failed completely in the middle of a heat wave, we called Cool Air Technologies. They showed up on time to walk down the system and prepare an estimate. We chose to go with a higher efficiency unit and the price was very good. Installation was set for three days later. The installers arrived on time and were very courteous. They removed the old system and installed the new system in about seven hours including breaks and hauled away the old system and other trash associated with the install. the new system is working great and is significantly quieter than the old. We are very pleased with their service and would definitely recommend them to others.

My A/C unit was only blowing hot air, when i called, the office staff was very friendly and scheduled me for the next day. Bill arrived quickly in the time frame quoted. He was friendly and quick. He immediately identified a problem, and had the part in his truck to fix it. Replaced part quickly and my A/C started blowing cold air right away. Very professional and i would call them again!

Although nothing was wrong with my A/C, I scheduled a maintenance visit simply because I have been using it a lot. The technicians showed up on time and remembered my home from the original A/C install two years ago. I was impressed! They hooked their monitoring tools up to the condenser and indicated that everything was OK. I assume that they would have topped off the coolant if it was needed. They were in and out in 30 minutes or so. I was a bit disappointed that they didn't change the filter, but they did let me know that the filter needs to be changed every 90 days or so. I did not realize that.They also would have charged another $90 if I wanted the heater serviced (I did not). I concluded that these guys know what they are doing, so I will probably use them again.

Crew arrived on time and did a professional job. They were helpful with their explanations and advice, and left no loose ends that required follow-up. I would definitely recommend Cool Air Technologies, Inc. to friends and family.

Bill and Larry were able to check the unit and diagnose the problem within 10 minutes upon arrival. The compressor was no longer functioning and had to be replaced. They not only replaced the compressor, but cleared some of the overgrown shrubs and provided a quick tuneup of the AC unit while they were out. Very professional group of folks and will definitely use them again in the future.

Everything went very smooth. Good communication, good service. Explained options and recommendations. Staff was very polite. I would recommend.

I had a leak in the condensate coupling. Bill came out, inspected, and gave me some advice. Otherwise, it would require the coil to be exchanged completely. He was very clean and even took off his shoes before walking on my carpet. He gave me a fair quote on the replacement unit. At the end, I wanted to pay him for his time, but he said ***NO CHARGE*** Got to know Bill a bit during his visit, and he seems like a very honest person. If you are reading this review, don't bother looking anywhere else. I did a lot of research for companies that cover north orange county, but by far Bill and Cool Air Tech are the best. I will be getting my HVAC services from BIll in the future.

Called at 1:30 because my tennants complained that the HVAC system broke that morning!!!! It's the middle of the summer and I'm sure it is a sauna and their whole family was in town - sh*t! So looked up this company on Angie's list and called. The customer service was perfect, end to end. It helped I was in Tustin but they had a guy doing a few other places that day and said he'd be there before the evening. Within hours, he showed up, told me what was wrong and the price, fixed it and left before the sun went down. This is same day service, and not for nothing I called them that afternoon. impeccable service, great work, pricing fair and my tenants said it is working better than before. Highly recommend.

Person who took the phone call was extremely professional and insured that my contact information was correct. Called and kept me informed of progress. Best of all - the PART was on his truck. So, repairs were done the same day that I called - and no return call was needed to fix the problem.

My airconditioner just stopped blowing cold air in the middle of the week. I called to set an appointment and the call-taker was very nice and responsive to my needs. She was able to get us an appointment within two days, considering this is the busiest time of year for these type of companies. Bill arrived and immediately began troubleshooting the cause of the problem. He was extremely professional as I directed him to different areas of the house. One of my biggest fears with service companies like these is the fear of being ripped off or providing work that does not need to be done. He originally quoted me $425 and pointed out all the areas needing repair. However, he did some additional troubleshooting, repaired the problem and later told me the cost would only be $300. Needless to say, I was shocked and surprised since I had authorized the original cost of $425. Although there are some service industry professionals who do the right thing, I believe they are a dying breed as large companies take over the market. Not to worry, if you felt the way I did, look no further. Cool Air Technologies are not only professional and get the job done, they are HONEST. From the first phone call to the completion of service, this company is A+++. If I ever need an airconditioning repair company, I will not call anyone other than Cool Air Technologies. Thank you Bill for a job well done!!! Customer forever, Mike

Bill repaired the water leak and cleaned a dirty filter quickly an efficiently. I appreciated that he did not try and sell me a new air conditioning unit he said my vintage unit was fine. I felt he was honest and knowledgable. I will use him the future.

Bol was great, kept us informed through day of when he would show and was on time. Fix was simple. I'm a first time home buyer and he showed me how to keep from having to call for that issue next time. Adjusted all vents and checked out system, coolant, etc.

they came on time and changed the capacitor it's been very hot and we definitely need the A/C working and thanks to these guys that's just what we have a great working A/C.

I have used this company for 4-5 years now. I have been very pleased with their services. He is very low key, polite and cordial. He is pleasant to work with and does a great job. They have serviced both the AC and furnace over the years. I have never had any difficulties with scheduling.

This was an extremely professional job. From initial phone call to functioning air conditioning was accomplished in only two days! Bill and his tech were prompt, courteous, friendly, efficient and--best of all--got the AC running right away. What a relief during the hot summer days. I recommend his services whole heartedly to any needing AC service.

The service was excellent. The provider is world-class at service, speed, and communication. He is very respectful and fast. He solved the issue very quickly and always refers to me on a first name basis.

The provider took several days to return my voice mail message, but it was left leading up to the 4th of July weekend, and they phoned back the morning of July 7th. The office manager is the wife of the owner, and was very friendly, courteous, and polite. She scheduled an appointment for the next day. The owner arrived, on time, as scheduled. He was courteous and very neat in appearance. He asked what I was doing. He then opened up the area where my heat filter is located. He showed me that located above it, in the ceiling, was located a ceiling-mount air coil. Without running it, or inspecting the exterior heat pump, he told me that it would have to be replaced, and that it would run $10,000+, and that he didn't do those any more. I told him that the air actually blew when I turned my system on, but that it wasn't cool. He said that no matter what, they would both have to be replaced because of the type of coolant that was used not being made anymore. My neighbor just had their exterior unit replaced and his a/c and heat is working wonderfully. Perhaps the replacement of the exterior unit, while leaving a working but older interior unit, is not optimal or preferred -- from a longevity or HVAC technician standpoint. I appreciated his honesty that he didn't work on the interior units any more, but the replacement of the exterior heat pump seems to be all that is needed, at this point, to provide me with good quality air conditioning and heat, and if I can get several good years of fairly low-cost delivery of my system before upgrading to a system that uses an up-to-date coolant, at a more budget-friendly cost, that is fair. I respect that this company does not desire to replace one unit without the other. The owner apologized for wasting my time, shook my hand, and promptly left. I just found the provider's response, as I have been posting reviews. I believe that it is important to clarify a few things for other Angie's List members. Firstly, I hadn't had any difficulties with any other HVAC companies prior to contacting this one, aside from that it was difficult to get ahold of some of them, and to get things scheduled, understandably because it was their busy season, was HOT, and it was around the 4th of July holiday. I wasn't ill-humored during our interaction or unreasonable in any way (heat or no heat). The reason for my giving the company an overall rating of a "C," albeit other applicable items were enthusiastically awarded "A's," is because I was told by the owner of this company that I would need a new inside unit and outside unit even though the inside unit was working well, and he hadn't first inspected it, or ran it, nor had he inspected the exterior unit. For all he knew, the exterior unit just needed a cleaning or there was some other such minor repair needed. Due to the exterior unit having been installed in 1989, I was inclined to replace rather than repair it, but again, had it been inspected and an inexpensive repair needed, I'm sure I would have gone with the minor repair rather than a replacement. Nearly all of my neighbors in my condominium community are still happily and successfully using their originally installed systems. In conclusion, had I taken the owner's word on this matter, I would have remained without air conditioning as I could not have afforded 10,000+ dollars for the job. As it is, because I knew that neighbors that had HVAC work done had only replaced their exterior heat pumps, and had no problems, I got bids from other licensed HVAC professionals. All of them wanted the job, and none recommended replacing the interior unit that they determined was working well, blowing strong, and the duct work in good condition. I was able to enjoy an air conditioned home for around $3,000 within days. I appreciated all other aspects of my dealing with this company. I just believe this to be a very significant part of the experience because the information given was uninformed, incorrect, and had I followed the recommendations I would have had to spend 3 x what was required to correctly remedy the situation.

Bill cleared a plugged drain line on an AC unit which was causing water to spill over. He was on time (called first), courteous, very knowledgable, and efficient, and did not try to sell us something that we didn't need. After many many years of using many different AC/Heating companies, we finally found a competent, honest one.

I don't even know where to begin. Bill, Larry and Richard are probably the best contractors I have had the pleasure to work with. I had at least five other companies out to look over our system and discuss our needs. Everyone gave me a different reason for our air flow issues, a different recommendation, and a fairly expensive bid. They ranged from $7000-$11000. Bill came to our house, looked at our system, spent time with us talking about our issues and needs, and then made his recommendations. He explained why some of the other suggestions were probably not going to work for us, and suggested that before we started cutting additional holes in our walls to create a larger return, we fix the original problem and see if the extra work would even be necessary. That sounded very reasonable to us. Larry and Richard were the installers who came to our home. They were kind, respectful, funny and careful. They laid down tarps in the house where they needed to work and covered clothes in the closet where our attic access is. They corrected the kinks in our ducting, replaced the furnace and replaced the air conditioning system. They arrived just before 8:00 in the morning (I was told they would be at our house between 8:00 and 9:00) and would have been finished by 1:00, except for a humming noise that seemed to occur when we ran the air conditioning system. I have never met contractors who worked harder to make sure that everything worked perfectly and to find a solution. Although the equipment they installed was working perfectly, in an effort to locate and solve the problem, they changed units, moved the unit, tied down lines, contacted the manufacturer and contacted other industry professionals to try to determine what was causing the noise. In twenty years in the business, none of the people involved in our job, or the people they contacted, had ever had the problem we were encountering. Apparently, we had the perfect storm of conditions. However, not only did they not give up, but Bill honored the original bid price and did not charge me for the extra days or time at my house or the different units they used to solve the problem. And they solved it! It is now whisper quiet and we are all very comfortable.

It went great! Starting with the phone call to the office to schedule the appointment all the way through the service call. This is a family owned business that understands what good customer service is about. Their number is definitely one I will keep for future use. They also gave me a $20 discount since I mentioned I found them on Angi's List. :-)

Arrived at the appointed hour, checked the system, explained what the problem was, provided an estimate, performed the work, cleaned up, and left. Effective and hassle-free. No problems since. High cost was due to the high price of scarce Freon, manufacturing of which has been forbidden in the USA for many years.