Thorsen's Plumbing Heat & Air Inc

That was really good. They didn’t get the bid. They have done a lot of work for me and they’re great. The price is reasonable.

They are usually very prompt and can work you in if you have a major problem in a day or two. They worked with me to replace my mom's ac on a couple of the cooler days.

They were recommended by a friend of ours.

The house that we moved in hadn't been lived in for several years so there were a few problems but they were always there on time. The price must have been reasonable because I kept calling back. I use them all the time.

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great he was prompt and got done quickly

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unknown

They were prompt, they were on time and they were quick. They did exactly what they said they would do and everything was fine. I didn’t shop around for prices.

When they first came out, I told them that I had my unit completely taken out and I needed my compressor to be re-installed and I needed it all checked to make sure it worked good. The guy did come out and toward the end, they realized it needed an inline dryer which it didn't have. I appreciated that but they forgot to put the condensation tube on. When I did call them back about three weeks later, they immediately came out and fixed the problem and there was no extra charge at all. They were really very good.

unknown

Same day service with phone calls updating on arrival time. Very professional and skillful .

Installed new heat pump. They were very professional and quick.They used the old sump pump and it had to be replaced latter on.

We had no other estimates to compare their pricing to, so we marked a N/A for Pricing. Because of their reputation, we did not look to get other estimates. They were on time,professional...they took their shoes off when coming into the home :-) They were efficient and when they left, the area was spotless. They were there when they said they would be there. They service men were knowledgeable and courteous. They gave us a couple suggestions that really helped us make a decision. We went from an electric unit to a gas unit, and they were right.. we saved money with our TID bill. All in all, we were very happy with their service and would certainly use them again!

All work was done without any problems.

iT appears that I endured 3 Years of fraud, incompetence, lies. Then Thorsens endangered my health wth emissions entering my home due to their negligence: had bronchitis caused by emissions, physically Ruined my ceilings and vents with blackened emissions, failure to close air purifier door properly ruined my air purifier expensive filter with burnt insulation (took photos, put it in garage for Thorsens to view, then finally through it out when reallized they were completely non respsonsive & I too injured to get attorney & go to court , hurt my back/leg in cleaning up from extensive sooty emissions on comforters, drapes, carpet, etc. DO ALWAYS CHECK CONTRACTORS LICENSE BOARD FOR CURRENT LICENSE. WATCH CLOSELY to see if EACH TASK IS DONE. (i did watch sometimes. It certainly appeared that "tech" was not cleaning the fliter, as I had seen him do previously. . Do NOT GIVE Business the BENEFIT OF DOUBT if they give run around. . Because it only got worse lalter. (first it was extra billing, false advertising) "Tech" may not be competent or licensed, as apparently the one who Thorsens repeatedly sent to my house was not. Apparently Heat /AC Preventative Maintenance does or does not require a license? or does it? (If each encounter was less than $500?) thus a loophole in the law. At each encounter they /others could ruin our system/house even if project was under $500 or whatever the law states. But PREVENTIVE MAINTENANCE CERTAINLY IMPLIES PREVENTING PROBLEMS, NOT CAUSING PROBLEMS. A 60 to 70 year old women cannot climb into attic to clean an air purifier, that's why I had an alllegged "pro" in Heat/AC do the job of cleaning/preventive mantanance. WATCH OUT FOR: when a Heat/AC company such as Thorsens advertises one price then bills another. They claimed that "charges began when tech left his last call. That is absurd. Even though I reported it to. Supervisors and Service Manager, no response any time. So there were multiple unethical or illegal acts. False Advertising, Failure to provide Contracted Service, etc. The fact that Thorsens did so much that was unethical, incompetent, and dangerous to my health, ruined my property, demonstrated probablle illegal practice. Makes me frightened of them & the City which is supposed to Watch over, and check business licenses. . Despite Thorsens saying they've been in business for so many years, I really question whose Contractors License they claim to be using. It appeared to me that some of them were not licensed, or competent to obtain a license.

I give the product and the people that installed the unit both 5 stars. They work very hard and do not leave until the job is done right. Last time they came out, it was in the middle of the summer and was very hot. They did not complain and sometimes were here until 7:00 PM just to make sure the job was completed.

THORSEN'S PLUMBING AND AIR WERE VERY FAST TO RETURN OUR CALLS. THEY WERE ABLE TO SET UP AN APPOINTMENT FAIRLY QUICKLY. THE STAFF WAS VERY PROFESSIONAL AND PUNCTUAL. THEY DID ALL THE CLEANING OF THE SYSTEMS AND CHECKED THE HEATER VENTS TO BE SURE NONE WERE BLOCKED. VERY HELPFUL

WORKED GOOD AND VERY NEAT.