Installed the AC without a drain and caused major mold and water damage to my home. Didn't seem to care. Just said "oops"
Description of Work: Purchased a brand. new AC/heating unit and complete duct system
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
John A.
01/2017
5.0
heating & air conditioning/hvac
 + -1 more
They were excellent.
Description of Work: They did a spring tune up.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
John A.
01/2017
4.0
heating & air conditioning/hvac
 + -1 more
They did well.
Description of Work: They installed the system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra G.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
They came out and unit was very old, needed part that would cost a lot and had to be ordered. Technician modified another part to work correctly and safely in my unit, giving me working heat right away at reasonable cost.
Description of Work: Heater not working suddenly, during very cold time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
dennis P.
03/2013
3.0
heating & air conditioning/hvac
 + -1 more
SEE ABOVE
Description of Work: BOUGHT A $10K HVAC UNIT FROM THIS COMPANY 3 YEARS AGO. HAVE REFERRED 10 FRIENDS THAT ALSO PURCHASED FROM THEM. THE INITIAL SERVICE WAS GOOD BUT THE MAINTANANCE SERVICE WAS VERY EXPENSIVE. THE TECH DID NOT IDENTIFY ALL OF THE PROBLEMS THE FIRST TIME AND HAD TO ORDER PARTS. I HAD TO PAY FOR EACH VISIT THAT HE CAME OUT TO INSTALL THE PARTS, THEN PAY AGAIN WHEN HE DISCOVERED A DIFFERENT PROBLEM AND HAD TO ORDER NEW PARTS.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$450
Lois W.
09/2012
4.0
heating & air conditioning/hvac
 + -1 more
Installation team and the electrician, were top notch, courteous, excellent workmanship and respectful. Owner communicated on timely fashion, but installed a thermostat that was not what was agreed on in contract. Correct thermostat installed later. Don't know if will use again or not.
Description of Work: Installation of entirely new air conditioning and heating system including necessary change out of some ducting. Addition of bafflers, installed new 2-zone thermostat system and performed air flow testing before and after.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Regina F.
04/2012
5.0
heating & air conditioning/hvac
 + -1 more
Saunders repaired an A/C unit we had purchased through another local company. They researched and garnered for us the manufacturers warranty still available even though they had not sold us the A/C. We were so impressed with their service that we currently have a maintenance agreement on our A/C units with them. April, 2012
Description of Work: After dealing with several heating/AC firms for our commercial rentals, it is a pleasure doing business with Saunders. All employees are professionional and punctual, and the estimate given is the final price. They are our go-to firm for future heating/AC maintenance and purchases.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Mary Ann P.
01/2012
5.0
heating & air conditioning/hvac
 + -1 more
They did a good job. Cleaned up after themselves. Rick was very sweet to work with as well. They said they would have it completed in 1-2 days and they did.
Description of Work: They replaced the central air in my home.
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Service Categories
Heating and Air Conditioning
FAQ
SAUNDERS AIR COND & HEATING is currently rated 4 overall out of 5.
No, SAUNDERS AIR COND & HEATING does not offer free project estimates.
No, SAUNDERS AIR COND & HEATING does not offer eco-friendly accreditations.
No, SAUNDERS AIR COND & HEATING does not offer a senior discount.
No, SAUNDERS AIR COND & HEATING does not offer emergency services.
No, SAUNDERS AIR COND & HEATING does not offer warranties.