PARADIGM INTEGRATION INC

This is the second time I've used Paradigm Integration. The first being five years ago to do extensive wiring and installation of audio/video components. In both instances I found Paradigm to be professional, knowledgable and very helpful in assisting us in selecting the best equipment to meet our needs. I would use Paradigm again and would highly recommend them to anyone needing home automation services.

Our Control 4 system stopped worked one day and we were in need of a home theater company to help us. We have used other companies in the past and have had very bad experiences. So, we didn't have very high expectations when contacting Paradigm initially. However, they have proven to be very professional and pleasant to work with. When there was a glitch with the first box that was installed they quickly ordered a new box. Our technician was thorough and ensured that everything was working correctly, no matter how long it took. We were very pleased with the outcome and would definitely contact Paradigm again in the future as needed.

It took a few weeks to get the system from the Beam factory, which was not Paradigm's fault. Once the system arrived, the Paradigm folks did a great job with the installation. What was most impressive, though, is that we had trouble with the new vacuum power head on our deep pile carpet. We called Beam customer service, and they were neither interested nor helpful. We then contacted Paradigm, and they came to the rescue. They spent a fair amount of time finding out what the issues were and how to fix them. They found a better power head and brought it to out house, made sure it worked, and took the original one out without charging us anything. Throughout the process, the Paradigm folks, especially Kerry, stayed in touch with us and let us know they would stick with things until we were happy. My wife and I cannot say enough good things about Paradigm Integration.

When the technician arrived, he checked the codes on the alarm, looked them up in the manual and determined that one of the codes was general in nature. He called the office, got someone on the phone who had a more detailed list of error codes and was able to determine that my battery pack needed replacing. He had one in the truck and istalled it. The alarm light did not go out right away and he told me it could take from 4 to 24 hours. If, however, the alarm light remained on past 24 hours, I was to call him and he would return to determine what other problems there might be. He agreed to do this at no charge to me. Fortunately, he was correct and the alarm light when out in about 4 hours and the system is fine.

MIDDLE OF THE ROAD - SOME THINGS THEY DO WELL SUCH AS THEIR INSTALLATION AND PRODUCTS. SOME THINGS THEY COULD DO BETTER SUCH AS CUSTOMER SERVICE - DIFFICULT TO REACH & LONG RESPONSE TIME.