They comes by once a month and spend 10 minutes "cleaning" the pool. They don't vacuum the pool, they do minor scrubbing and skimming, then dump chemicals and leave. I got quotes from other pool services that charge the same or less, and they service the pool WEEKLY with vacuuming. My husband and I left messages and we never received a call back. At this point, it had been 4 weeks since the last service, and the deep end was turning green and there was algae along the walls. A week later, my entire pool had turned green so I called Willy's and left a message stating that I wanted to cancel services and I just needed a call back to confirm cancellation of services. Sharon Hahn, the owner of the company, was very rude and kept implying that I was lying until I sent her pictures of the pool. TLDR: DO NOT use Willy's Pool Service. They severely overcharge, don't come when they are scheduled to, lie about servicing, AND the owner is an ******.
Description of Work: Monthly pool cleaning.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$140
JULIANA V.
06/2007
3.0
pool cleaners
+ -1 more
I have had an awful experience with this company as the repairs were never fixed and I have been billed repeatedly. I am not paying the bill until this is resolved. I have also contacted them several times and have received no response.
Description of Work: I had used them for the regular weekly maintenance on my pool. This last time I had a leaky valve and they attempted to repair it by tightening it however they tightened it too much and they ended breaking it.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
08/2005
5.0
pool cleaners
+ -1 more
THEY ARE TRUSTWORTHY AND PUNCTUAL. OVERALL, I THINK THAT THEY ARE A GOOD COMPANY. THEY ARE VERY PROFESSIONAL. THEY ARE ALSO VERY DEPENDABLE.
Description of Work: IT IS A WEEKLY SERVICE WITH CHEMICALS, FILTERING, AND THAT SORT OF THING.
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Service Categories
Pool and Spa Service
FAQ
Willy's Pool Service and Repairs is currently rated 3 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 8:00 AM - 5:00 PM
Willy's Pool Service and Repairs accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Willy's Pool Service and Repairs offers free project estimates.
No, Willy's Pool Service and Repairs does not offer eco-friendly accreditations.
No, Willy's Pool Service and Repairs does not offer a senior discount.
No, Willy's Pool Service and Repairs does not offer emergency services.
No, Willy's Pool Service and Repairs does not offer warranties.
Willy's Pool Service and Repairs offers the following services: Pool and jacuzzi regular maintenance, all repairs, and swimming pool creation.