Walsh Moving & Storage

The worst experience with a moving company. So many things... *Arrived an hour late *Smoking on the job. One of the movers was smoking when he was taking down boxes. ⁃Had to tell the movers multiple times what was being taken to the new location. -Safe was left at the old location ⁃ Never consulted when they took their first break. ⁃ Never told us when they departed to the new location. ⁃ Smashed boxes when fragile was written in it. ⁃ Tried to charge an extra hour for their lunch ⁃ Poor communication overall. ⁃ After, arriving at the new location, towards the end the movers were waiting outside talking, while they only had a package to bring up and took the movers 30 minutes to bring it up. ⁃ I felt like the driver took matters into his own hands and left as he pleased. ⁃ The miscommunication was time-consuming trying to find out when they left. -Walking back and forth to the truck while not moving anything. -Drank customers' juices without asking and hide their evidence. -Charged for the driving time when previously discuss no driving time will be added. -Left for lunch and when they arrived back never called the office to get a hold of the customer to unload the truck. Wasn't until the customer drove up on them and mover stated I don't have your number, however, never call the office to get a hold of the customer. Also, the customer was being charged. -Customer's grandmother's crystal was broken due to miss handling boxes. -Dragging couch on the hallway ground and cushion got all dirty. -LOST my 32 inch QLED TV -LOST 2 wicker baskets worth $110 -Damaged unreplaceable crystal given by grandmother. -Damaged TV trays -Damaged brand new couch I was originally quoted $800 and the move cost $1300! Need to be more professional and retrained when servicing clients so there is no confusion.

Thomas, Gino, Luis, and Allen made it happen! I am grateful for the professionalism and understanding of my move to my new home state. Walsh Moving and Storage is a great company! :) Ever interaction from phone calls to in-person was what one would expect. A big shout-out to competence and honesty.

The move went smoothly. I had items ready to go and it took only an hour.

Very very good

The movers came about 10-15 minutes. But once they arrived, the work was done very efficiently. They protected the large furniture accordingly and unpacked them at our new place in a clean manner. I was very satisfied with their due diligence in completing the work ahead of schedule. I would use them again in the future.

Everything went good until they gave me a invoice that was about $250 more then the quote Chris gave us. All times were more then the actual time it took. They said it took them 15 mins from our house to the apartment where we moved too. My wife and I waited 45 minutes for them to get here!

They were alright. These moving companies are all pretty much the same, they have to do a lot of work for not very much money. I just moved a few blocks from where I was living and they put everything in their truck and brought some of those wardrobe boxes to the new location. They were more than an hour late without calling me to tell me that they were stuck on the freeway.

excellent. Will be calling them again for the next upcoming move

the guys are great, they're professional and got the job done, took excellent care of our stuff and we were in and out. the only downside is, even with their two guys, my husband, his two well bodied brothers and myself it still took 4.5 hours to move us and they will count the supposed drive back to south pasadena so plus .5, all in all we were charged an extra 2 hours on top of the 3hours pre-paid on angie's list. my point being is that don't be fooled by the deal, i was stupid enough to think that we can get everything done in 3 hours given that everything was already packed and we asked relatives to help out..i was very wrong. wouldve been better just getting a different moving company that didnt have the deal going i probably wouldve ended up spending less, but no complaints about the guys, the fees are the fees, they were very professional.

We have had good experience. We had no problems with him. The pricing was fair.

They were okay. The service was neutral. The move was okay, there was a slight damage to my desk, when they moved, and the damage was not that great, so I decided to leave it to that. The pricing was average. I had looked at other companies, and they were on the same price range.

We had a really good luck with them. We were very satisfied with them. We went with them because they were far more reasonable than two others we went with. I was kind of apprehensive because I thought as the moving cost is less, they might not be as good; but we were really satisfied with them. They did a really good job. Nothing was broke. Their response was very good. They were right on the date they were supposed to come and the only problem, which wasn't their fault as we stayed out at a place where it is a gated community and the GPS told them to come in a different way & they couldn't get in. They finally had to call us, but I wasn't there and it wasn't their fault. They went to a different entrance and there was nobody there to let them in. They didn't know what to do. We waited about 45 minutes longer than they would be here. I rather say that they were punctual because it was not their fault.

I needed to move my daughter from my parent's previous single-story house to a second story apartment just a mile or two away. The majority of the cost was covered by a Deal ($255 for a 26' truck and 2 movers for 3 hours). There wasn't much furniture to move - refrigerator, sofa, bed, dresser, desk, bookcase and a few heavy boxes. The movers were on time and very professional. No concerns over the way the furniture was handled (no damage to furniture nor walls or flooring), no mess to clean (no fingerprints) and it was protected for the short commute. They worked quickly and efficiently and they placed the furniture perfectly in the new space.

The men arrived on time, packed everything securely and moved with careful attention to my new wall paint. Once in the garage, stacked and wrapped everything (which I had marked) then covered the items in shrink wrap to help keep out moisture. Could not been more pleased.

Very Well. About 15 minutes late but was driving from Torrance to Orange County. They had extra used boxes which I needed and was fairly priced. Even helped me pack clothes & some other items. Came prepared with wrap and pads to take care of furniture. Did a great job fitting my things into my storage unit. As far as I could tell nothing was damaged or missing except for a support leg of my dresser but could be fixed. Nice guys. Felt comfortable moving with them. Price was fair in the end for 2 guys moving & their truck which drove about 15 minutes to my storage unit. Only thing I felt was speed of the move probably could have gone a little faster. Didn't feel cheated though just felt there could have been more efficiency which might have cost me an extra hr of service/pay. Overall felt work & price was fair. I was able to pay with credit card & tipped with cash. Would use again & recommend.

They were easy to schedule last minute.

They showed up to pack, move and unload items exactly as scheduled. Some items were staged on our driveway for donation. Their lead person was on site at all times and they worked hard and steadily. No items were broken, damaged or lost. There were no added charges and we are extremely happy with their performance from the beginning to the end of their involvement.

I had to move to Texas and I called them up. They actually came in, packed everything up, and put it in storage. The packing and moving was fine. When the time came for everything to be shipped to me, the price they gave me was a bit high. I was able to check around and get everything shipped to me for about 50% less. When I called them to let them know I found another company, they said they would have to charge a fee to have everything taken out of storage. They were very rude and uncooperative once they learned I had found another moving company. I would have thought that they would have offered a better price when I had used their storage services for so many years. The problem was that when I got all my boxes, some of my things were actually missing. They had to take everything out of storage and bring them out for the movers to put in the truck. It was a pretty big truck and there were things missing that I think never came out of the storage unit. The treatment I received from them was very disheartening. I would never recommend them to anyone.

They were nice and they guys were fantastic. They made very few mistakes. They were real expensive for the cost of service. They were nice, polite, and on time. They did a good job and I have no complaints.

We had a refrigerator, dishwasher and large entertainment unit moved from an upstairs apartment to a garage. Manny did a great job for the estimated amount!

They were wonderful. They came when they were supposed to and delivered on time. They were very open with their pricing. They explained their estimate very clearly and that was the cost that I paid. They were very good.

The movers I have used for my last seven jobs had recently retired and no one had a company to refer me to so I turned to the yellow pages and found Walsh Moving & Storage. I checked them out at the BBB and saw they had an A+ rating. I liked the idea of a family owned business and on the phone Thomas Sapper was pleasant and professional. I had spoke with two other companies and liked this one best based on the above. The move was delayed by few months which no longer required their storage of everything and resulted in less to pack and move, as several large items were sold, others donated and smaller storage items were personally moved by me into the facility on property at my new residence. I was very clear about what needed to be done and how I wanted it handled since I have moved numerous times over the past 10 years. I have a few very large pieces which required a fork lift due to the narrow stairway and low overhang of ceiling at one point. I have some very expensive artwork that required special care. I dealt directly with Tom, the owner, and emphasized the importance of having enough people to do the job. The first day they sent quite a few employees (7-8), including a manager/supervisor for a small part of the day. I bought everyone lunch. They saw how much work was needed and yet they still ALL left at 5:30 pm. Two of the three people they sent to pack were very efficient. One, the only woman, was not good at all. She was also having personal problems (which happens so I tried to be understanding) and that combined with smoke breaks and not being that good at her task made it worse. I was relieved when she did not return the next day. Overall, the guys on the job were pleasant and tried to be accommodating on day one. The second day, they sent three less people and the mood was rapidly changing when they realized there was no way they were going to finish this job on time. The guys were receiving pressure from the office. I was on the phone numerous times with the owner and the manager arguing about everything we had previously discussed and agreed upon. At this point it was obvious they had clearly underestimated the job in the first place, there was less to do than the initial quote, the manager saw how much was left to be done but they neglected to keep them all there a few extra hours on the first day and then sent less people on the second day. They damaged the ceiling in the stairway. The house was in escrow so I needed to have that repaired. One of the movers offered to patch it if I went to get him the materials. I did but it still had to be sanded and painted. I took care of it. Due to the work load they got to the move-in location very late, there was limited light available and I prevailed upon them to please stop since it was too dark to see and the apartment complex has strict rules about timelines. They kept pushing on until security asked them to leave at 10:00 pm! I discovered the next morning they had damaged the new floors I had put into the apartment. I bought dinner for them. On day three they came back to finish unloading the remaining items for the apartment and the two storage units. I bought the last two guys lunch at the end of the job. The two day move took three, they damaged furniture, artwork, items packed in boxes and lost a few boxes. The truck was left open and unattended in both locations and items were stacked by the elevators also unattended. Items were left behind in the house and garage which my son and I made multiple trips back to take care of. It then took several months to get the insurance claim processed and closed. I paid an extra $250 for additional coverage with a $250 deductible, it was initially submitted directly to Walsh, it was one page with the dollar amount at the bottom, yet Thomas Sapper chose to hold onto it for his allotted 60 days and then informed me he was turning it over to his insurance. After dealing with multiple people it was finally settled by the end of December 2010. There were no surprises, I spelled everything out, they were there in person in advance and on the first day to evaluate the work. They are professional movers, it's their job to know what to do and to accommodate the requests of their clients. I'm the one who insisted on extra people and it still wasn't enough. I have NEVER experienced a move as bad as this one! At the end of the day it is their loss! I have received multiple inquiries from people over the past year about a good moving company and sadly was only able to make sure that no one made the mistake of using Walsh Moving & Storage.

They arrived on time and were able to move everything in one load. They were professional and pleasant. Nothing was damaged and they were responsive as to where to place large items in the new condo. They were completely done by noon. I would definitely recommend them.

Tom at Walsh Moving gave me an estimate over the phone and faxed a copy for my records. The two-man crew arrived promptly and did a great job moving me out quickly, and then moving my furniture into a storage unit in San Diego. Walsh was accommodating to my needs, charged a very fair hourly price, and did an exceptional job. I would recommend them highly to anyone!

MOVERS WERE TIMELY AND EFFICIENT. NO ITEMS WERE BROKEN OR DAMAGED. MOVE WERE COMPLETED IN ONE DAY, WITH ALL THE NECESSARY ITEMS UNPACKED & IN PLACE FOR ME TO SETTLE INTO MY NEW HOME.