Sears Stores

Description of Work: .

Description of Work: I went to Sears to buy my appliances. I bought a dishwasher and the directions said I needed a kit to install it. I asked why they didn’t tell me I needed the kit. They told me that their installers don’t use those kits. I reminded them that I said I was going to install it myself. They said, “Fine, you need the kit.” The kit had parts A, B, and C. The instructions said I needed parts A, B, C, and D. I told them that the kit they sold me was missing a part. They said it wasn’t missing a part, that their guys don’t use that part. I pointed out that the instructions said to use that part. I asked who I could talk to and he said I was talking to him. He wasn’t giving me an answer that I could work with. I eventually installed it but I wasn’t happy with it. I had a Sears refrigerator and I bought their warranty. I called and said that the shelves were falling out. The man said that was because my doors had expanded. I told him that I don’t really care; I bought the complete warranty but he said it wasn’t covered. He said the doors expanded and they couldn’t help that. My compressor motor was covered but it took two months for it to show up because it was backordered. The serviceman that came out needed to come back and he never showed up again.