P & M Mechanical Heating & Air Conditioning

It went very well. I had a wall furnace so P & M installed a heater in the hall ceiling and an air conditioner. New ducts needed to be added since I had never had an air conditioner in the house before. They did a very good job. They pulled the permits and all of the work was approved.

I was very pleased with certain aspects. I had a morning two hour window. I called the office to ask if we could move the appointment to the later half of the two hour window between 9:30-10AM. They told me no they could not as I was the first appointment. I rushed over to be there and arrived a little after 9am for the appointment. He did not show up until 9:30. I did not appreciate that they would not accommodate my schedule and move the appointment back a half an hour. I also did not appreciate the fact that he left my front door wide open when he left. I was upstairs when he let himself out leaving my front door open. I needed a pipe sealed and because the furnace does not have pvc pipe he did not have the appropriate glue to fix it nor enough time to purchase it and return. He informed me that he could come back again on another date but I would receive another service call fee or I could do the work myself. The company was great and the service was good but I would not use that particular technician again. I ended up sealing the pipe myself.

I been very happy with them from the beginning. The've always done a good job.

Very smoothly, on time, very clean, no mess anywhere. Covered the floors before working, wore booties in the house, cleaned up every evening. Took four days to complete and there were never any noise or trash issues. Explained the system operation to my satisfaction. Follow up calls by owner to make sure all was in order.

They were fine. Everything is working fine.

Paul Mingum is the owner. He is amazing. He was straight forward. He does a lot of work in your area. The gas company said I didn't need a new heater. He came out and gave me a price. Installation was supper. He was just so down to earth. The price was right along with everyone else. I can call and they will come right over. He came out to give me an estimate and signed the contract about a month later. The people came out and did the work and it was great.

It was great. They are just a wonderful company.

PM Mechanical was very prompt and thorough in their installation. Job passed both city and air leakage required inspections and the job quality was complimented by city inspector. I have been overall pleased with their recommendation regarding a two stage system both in terms of comfort and monthly cost.

They did a new heater and relocated it.

It went very well. This company seems extremely organized and honest. They called to confirm my appointment the day before and gave me a time window for arrival. The technician arrived within that window and inspected the system. He gave us some great advice as to what the problem could be and suggested that we try his suggestion and see if the problem clears up or is minimized. We will definitely contact them again if we have further problems.

Michelle (“M” of P&M): Explained the process and permits; arranged the dates for asbestos abatement, installation, city inspection, and walkthrough; delivered the permits via email attachment; updated us if meeting or start time may be delayed. Paul (“P” of P&M): Prior to his appointment with us, Paul calculated the residential load so that he can recommend the proper size equipment for the house. Literature: Brochures of two different heating systems, company background, FAQs sheet, and other helpful information and websites. Timeframe: Day one for asbestos abatement, and days two and three for removal of old furnace, and installing the new one along with ducts, registers, etc. Registers: Replaced the old registers that were improperly sealed so that attic dust blew through the openings. Thermostat: In consideration of the senior citizens in the house, Paul recommended one that had a large display and easy to operate. Added a duct to 3/4 bathroom: Finally have heat in that room after 40+ years Luis and Edwin: Diligent, professional, and responsible. They were conscious of what had to be done each day to stay on schedule. They explained what the building inspector will ask for and do such as looking in the attic area so they considerately left the tall ladder. Attic insulation: We are used to companies focused on what they are hired to do so was surprised to learn that Luis and Edwin checked the condition of the insulation when installing the replacement ducts. Work area: The company wore shoe booties, placed drop cloths, and vacumned. That section of the house actually ended up cleaner after work was done. Filters: Estimate quoted an economical filter rather than the $100+ quoted by other bidders. P&M also left the homeowner a box of replacement filters. Walkthrough: Paul thoroughly checked every area where work was done, showed how and when to change the filter, and made sure that the homeowners knew how to operate the thermostat (the manual was not clear). Note: Angie’s List is a good resource and I selected the company as a possibility from the List based on the positive reviews but I chose P&M because another trusted company highly recommended them.

Feeling that 2015 might be the new normal for weather in our area, we decided to add A/C to our existing heating system. Using Angie's List, we sought bids from 3 local heating & A/C contractors. Of the three, P&M was the most responsive, the most thorough in describing their approach and, in the end, the most competitively priced. The work was performed over 3 days in early March 2016 by installers Luis and Edwin. I really cannot think of enough superlatives to describe their work, on-time, courteous, efficient, and exceedingly well-trained in HVAC installation and checkout are just a few of my thoughts. Our city inspector was very complementary on the quality of P&M's work when signing off the permit. P&M owners Paul & Michelle Mingham were ever present throughout the bid, installation and final check-out process. They are a small operation that relies on Angie's List and, most of all, satisfied customers to be their sales and marketing voice. We now join those happy customers who will only call Paul & Michelle whenever we need help with our home HVAC systems.

We had been working with the same hvac/a.c. provider for over 20 years. They sold, installed and serviced our heat pump and centralized hoax systems. They were out many times to investigate this noise issue. Last call ended with us being told the unit's motor needed replacing at a "discounted" cost of over $1300. Replacing costly elements had become S.O.P. for this company. I researched Angie's List for a 2nd opinion. P&M Mechanical was selected. Initial diagnosis was the same but their motor replacement charge was less than half of the initial "discounted" quote. While preparing to replace the motor, P&M' s technician discovered that the fan blade was the problem not the motor. Saving us even more money. Fan blade was ordered and replaced within 10 days and we signed a service contract with P&M Mechanical, for future work. Sometimes you can get good, fast & reasonable! Add in honesty and you have P&M Mechanical. Thank you, Angie's List

I trying diagnosing the problem myself using information found on the internet and eliminated several possibilities. Then I looked on Angie's List and found P&M in the neighborhood and with high ratings on their reviews. I called and they scheduled an appointment. I asked about the charges and was quoted a $99 diagnostic fee. When the P&M fellow arrived, I told him what I had done and he found quickly that the run capacitor was bad. He tried a new one and that took care of the problem. So the problem was solved in 15 minutes. I was relieved because I know the capacitor is inexpensive, about $5-$6. So I was expecting a bill for about $110. But the bill turned out to be $178.38 (with 10% off for using Angie's List) because the charge for the capacitor was $88.20 including labor. Had I known that an approximately $80 labor charge would apply for attaching the capacitor leads and screwing the capacitor bracket back on, I would have asked for the call to end after the diagnosis. I would like to have been told about the additional labor charge beforehand and been given the opportunity to end the call after diagnosis. I would have purchased the capacitor myself and saved $75. Here is a suggestion for appliance repair companies. When you have a DIY customer, work with them that way by providing a diagnosis and do not charge them for labor and parts that they want to handle themselves. On my part, I have learned that when I call for an appointment, I will ask for a diagnosis only. I had to check Yes or No in response to "Would you use this provider in the future?" I checked Yes only because I would be willing to try again if they would be willing to diagnose a problem only, but otherwise I would not.

Very professional on the telephone. Very responsive in trying to understand my hvac system issues. Way overpriced. I was quoted on the telephone $850 to install a Honeywell thermostat 6000 series with remote sensor. Seems crazy pricey for a simple job installing a $150 thermostat.

This was done 4 years ago. It required 2 trips. A part had to replaced and freon put in.

An excellent experience right from the start. Paul came to our house with a package already prepared based on the location and house size. After discussions he left and sent us proposals with a couple of options to fit our situation. Michelle scheduled our date and explained the process so that we knew what was going to happen every day. I was glad that city permits were included as a normal course of business. This was not the case for some of the other contractors that we spoke to. Neat and clean job done by Luis and Edwin. It looked very complicated. They were very respectful of our property and carpets. Thorough clean up every day. City inspection passed with no issues. I can't wait for the summer to enjoy my new ac!

Our house is hard to cool because it has solid concrete wall with no insulation. The AC would run all night and only cool the place one degree. Paul fixed our problem by being the only person that actually made calculations to give us the correct size unit with the correct intake and return pressures for our house. We then let him do our wine cellar. He figured out an ingenious way to get a large enough AC unit into the cellar without it being seen. A top notch problem solver!! Worth the price many times over.

I called a couple of places and they were the ones who had time. They seemed really nice and they were a family owned business. They guy that came out was extremely friendly and forthcoming.

Edwin and Luis arrived on time, were very respectful. Did the job in the timeframe they quoted and left my space as they found it. Paul the boss did the walk through after everything was completed and explained everything before and after. Michelle in the office is very friendly and professional.

P & M was professional, clean, polite and punctual. The entire on-site team put little booties on over their shoes EVERY time they walked into my house! The new system is also very quiet and efficient. The entire process from the initial visit through to completion was done well. Michelle in the home office is also a joy to work with. I highly recommend P & M for any heating and air conditioner work one might need.

Arrived on time, worked until the job was completed, the owner came the following day and inspected the work. I recommend them .

Wonderful. Jack was on time, clean, helpful, and explained everything. He fixed everything that needed to be fixed and explained everything along the way. I will most definitely use them yearly to perform maintenance or anything else that is needed.

P & M responded promptly to my request for service, offering a two hour time slot, and Paul Mingham arrived on time. He made repairs to a forced air furnace. Because the furnace is over 40 years old I expected to hear that it must be replaced now but Paul said that we could use it safely through another season. We have found an honest man! I asked for a replacement estimate and received it the next day, complete in detail and with a fair price. Paul is a gentleman and courteous, and knows his business. Also, in my initial phone call Michelle and an aide were helpful and pleasant. I will definitely call P & M in future for all space heating needs.

Use them every 6 months. They do excellent work. They even call to remind me.