Geek Squad - Best Buy

Real bad!! First I went to Geek Squad on Thursday the 4th of August, talked to one of the Samsunf geek squad guy about the issue with the crease on the screen of my Z-Fold 3. He looked at my phone and said that my phone look ed good and had no damaged. Then said that they ordered all the parts to replace screens on Z-fold phonesand that they should be there within a couple days. So I made an appointment for Monday the 8th at 2:40pm. He said it would take an hour or 2. I show up on Monday at 2:40 pm for my appointment, I'm asked to sit down and that a Samsung Geek Squad person will be with me soon. I waited about 15min when there were no other customer being helped!!!!! Then, finally, the same guy I made the appointment with shows up. He first goes and check if they have all the parts to replace the screen on my phone. He comes back and says yes we have all the parts. He takes my phone to the back and comes back about 10 min later and asked me if I had any issues with my battery. I answered no. It charges fine, it lasts me the whole day and I charge it overnight. He says, I just did a diagnosis and the battery part failed and also there is damages on the phone so the warranty is voided. So I told him that there is no damage, this phone was never dropped and the only thing is the paint is fadded at 2 corners and around the lenses. He said it looks like you threw your phone on the floor and slide it accross the room!! Like anyone would threw an $1800 phone on the floor and slide it accross the room!! I asked him to touch the places where the paint faded and see if he could feel any dent, rough nicks or scratches!!!! It is all smooth, you cannot feel anything no difference from the faded (silver part) to the black prat when you rub your finger from one to the other. Plus, if i would of slide it acrross the room, dont u think that the lenses would be scratched!!! I told him that this was only wear and would not affect the battery which I did not even have any issue with and never mentionned any issue. If I did have an issue with the warranty, I would of mention it too!! He said it was samsung rules and there was nothing he could do. He went back in the back to get my phone and gave it back to me. Since he gave me my phone back, i charged my phone last night like I do every night when going to sleep and this morning my phone was only charged at 54%. I left it charging and can get more than 68% charge !!!!! We will see tomorrow morning if i get my 100% charge again. What did he do with my phone while they had it in the back for about 25 min??? Of course, replacing a screen under warranty probably does not pay much! But uf there is a problem with the barrery and imaginary damages to void the warranty, I'm sure that would be a good ticket!! Looking through my phone today, I found out that I could run a diagnosis of my phone by myself, and the battery status shows passed not failed! Dont get scam people! Remember that they are running a business and they are not there to be helpful!!

Last year (2012) my daughter & son purchased about $4000.00 in Entertainment system & this yearr (2013) I purchase $1000.00. Both times we were seviced by Yvonne. We are sold on Best Buy in West Covina.

We were happy with the purchase price. They took us right in and didn't take long for the installation. Overall, I was a happy customer.

They did a good job. I would use them again.

Didn't you think those Geek Squad cars were some great entrepreneurial enterprise? Oh no. I have never complained about any service person before but I would never have these guys in my home again. The first time I used my Fisher-Paykel dishdrawer, there was water all over the floor. I traced it back to the drain hose which had 2 tiny holes in it. There was a huge boondoogle to get it repaired. My sales person had me call the manufacturer who then circled me back to the sales store's service department, who forwarded me to that box store that had bought them out. I was shocked when Geek Squad pulled up to my door because no one ever told me that was going to happen. From the first moment, this guy was a complete and total loser. No tools, too huge to get under the counter in the first place. This went on for 3 weeks. He had no idea what he was doing. I finally just called my plumber and he repaired it the following day. Done. Geek Squad is the worst, worst, worst.

Biji Balakrishnan arrived on time as scheduled and performed the tests on my computer to determine the reason for it being so slow. Geek Squad has a software that was run on my system to discover any problems. Biji was able to identify that a Trojan was residing in my computer. He had to reschedule to return to do the rest of the process. We rescheduled for a week later. After a week, two hours before his scheduled appointment, he canceled and wanted to reschedule. I asked that someone else come buy so I don't have to wait any longer. I called back Best Buy/Geek Squad and they had another person scheduled to come buy but he wanted to charge me over $400 more for doing the job. So I decided to cancel and not use the Geek Squad again. I will use a local mom and pop in the future. The computer history/tracking system that Best Buys uses to catalog their service is unbelievable. I can't tell you how many times I was put on hold for 15-20 minutes at a time. Never again.

Staffers were excellent -- patient, helpful and very very smart. They diagnosed the problems and gave very effective advice for resolution. Also love their phone help line.

The Torrance facility after purchase service is terrible. Lost appointments, no shows and no call backs if a message is left.

I HAD A VERY GOOD EXPERIENCE. THEY WERE HIGHLY SKILLED & VERY INFORMATIVE ON THE ISSUES I HAD. ALL MY QUESTIONS WERE ANSWERED & I FEEL I WILL BE ABLE TO DEAL WITH ANY FUTURE PROBLEMS BY JUST CALLING THE GEEK SQUAD AGAIN.

Excellent work. Employees were polite and respectful. The work was done for a small fee and the employees were thorough. The employees did not talk down to me as I do not know about computers, they were helpful and tried to explain the problem and solution to me.

They showed up the same day I called. The serviceman was courteous and professional. I have to say that he was dressed like a geek and he was driving the geek Volkswagen.

IT WAS GOOD. THEY FIXED THE COMPUTER. THEY WERE FINE. IT WAS OKAY. THE WORK WAS GOOD. IT'S WORKING. I HAD TO WAIT A LONG TIME. THEIR PROFESSIONALISM WAS OKAY.

VERY BAD EXPERIENCE!!!!!! FIVE MONTHS TO WAIT FOR A LOUSY LAPTOP BATTERY IS BAD, BAD, BAD, BAD AND WORST. GOOD I HAVE ALL THE NAMES AND DATES LISTED AS I AM WRITING THIS.

I WAS DISAPPOINTED WITH THE FLOOR SERVICE/HELP PROVIDED. I WAS SENT TO FORAGE FOR HELP FROM ANYONE ELSE AVAILABLE ON THE FLOOR. IT WASN'T AS IF THEY WERE ALL PROVIDING SERVICE TO CUSTOMERS. THERE WERE PEOPLE RE-FILLING INVENTORY AND DOUBLE PERSONNEL BY THE DOOR (GREETERS) WHILE ONLY ONE CASH REGISTER WAS STAFFED AT 11:30 IN THE MORNING.

I GUESS IT WAS AN "A". TYPICALLY, I HAVE DEALT WITH THEM IN THE PAST, AND THEIR PRICES ARE PRETTY GOOD. I GUESS MAYBE THEY'RE A "B". THE PEOPLE HAVE A LOT OF GOOD KNOWLEDGE, AND THEY'RE HELPFUL.

THEY WERE OK AS FAR AS THE PUNCTUALITY AND STUFF. THEY COULDN'T TOTALLY REPAIR THE PROBLEMS SO I WAS KIND OF DISAPPOINTED WITH THEIR SERVICES.

THEY CAME OUT TO MY HOUSE AND INSTALLED EVERYTHING ON MY COMPUTER. THERE IS NOTHING ABOUT THEM THAT I DID NOT LIKE, ASIDE FROM THE PRICES BEING A LITTLE HIGH. I WOULD RECOMMEND THEM TO ANYBODY. THEY TEACH YOU A LOT ABOUT YOUR COMPUTER WHEN THEY COME OUT.

SOMETIMES IT WOULD BE HELPFUL IF THEY WOULD HELP OUT THE CUSTOMERS A LITTLE BIT MORE. THEY DIDN'T TELL ME WHY I NEEDED WHAT DONE TO MY COMPUTER. THEY SHOULD GO THROUGH THE PRODUCTS A LITTLE BIT MORE. I DIDN'T KNOW MUCH ABOUT COMPUTERS WHEN I BOUGHT MY COMPUTER. THEY COULD HAVE BEEN MORE HELPFUL WHEN I PURCHASED MY COMPUTER, BUT THEY WEREN'T. THEY TOLD ME TO BUY A CERTAIN KIND OF VIDEO CARD, BUT WHEN IT WAS INSTALLED IT WAS NOT COMPATIBLE. I HAD TO UPGRADE THE WHOLE MOTHERBOARD. I HAD TO GET ONE THAT WAS A LITTLE BIT BETTER. I CAN'T ADD ANY BETTER HARDWARE.

THEY ARE DEPENDABLE, RELIABLE, AND I WOULD RECOMMEND THEM TO OTHERS. THEY'RE THERE WHEN YOU NEED THEM. THEY WILL WORK THROUGH A PROBLEM UNTIL IT'S RESOLVED TO YOUR SATISFACTION. THE PEOPLE ARE FRIENDLY, PROFESSIONAL, AND COMPETENT. THEY KNOW WHAT THEY'RE DOING, AND THEY KNOW HOW TO GET IT DONE.

IT WAS FINE. THERE WERE SOME THINGS I DON'T CARE FOR, BUT IT WAS FINE. THEIR PRICES ARE A LITTLE HIGH BUT NOT COMPARED TO OTHER PLACES. IT COSTS A LOT TO HAVE A COMPUTER VIRUS CLEANED UP.

WE PURCHASED OUR DRYER FROM BEST BUY AND AFTER 4 MONTHS IT WAS ALREADY IN NEED OF REPAIR. THE TECHNICIANS CAME AND TRIED TO REPAIR IT BUT SAID THEY HAD NEVER BEEN TRAINED TO REPAIR THAT PARTICULAR DRYER, IT WAS TOO NEW.

I WAS VERY DISAPPOINTED WITH THE REPAIR SERVICE AND THE LACK OF EXPERIENCE THE TECHNICIANS HAD. THEY ALL STATED THAT THEY HAD NEVER RECEIVED TRAINING ON THAT PARTICULAR DRYER.

THE INSTALLER IS VERY POLITE AND HE IS VERY KNOWLEDGEABLE ABOUT WHAT HE'S DOING.