AMERICAN GARDENS

Great. Trimmed tree and removed all debris. They were the only company that was actually able to identify the tree and give tips for caring for it in the future.

It took them 2 days and a crew of 4 to do it. It wasn't their problem, I had scheduling problems because every time I get it scheduled, it would rain and they couldn't work in the rain or while the trees were still wet so there some delays but that wasn't their fault. Other than that, I had no problems with them at all.

They clean up and carry stuff away, as if they were never hear. Its very important.

They did a good job with the removal. However, because the stumps were close to the retaining wall, their stump grinder damaged the stucco.

They do a superb job and I rate them very highly on all the aspects of their work. Sometimes they don't show up when I think they should, but that is alright. I will use them again in the future

I had used them about a year before on a much larger tree trimming job and was quite pleased with their work then. They came out and gave me an estimate the day after I called, and performed the work a few days later. They showed up on the day they had promised, on time, did exactly what I had requested (plus a little extra trimming at no additional charge), and thoroughly cleaned up and removed all of the trimmings and debris. I was quite pleased with the work they did.

Received estimate some time ago, and saved contact information in hopes of someday receiving service. Left voicemail and received return call. They have always been exceptionally courteous, and greatly appreciate their promptness. This was the ONLY return call received from four message left for other possible providers.

Excellent work, reasonable. I would recommend this company.

I called and Jim came out to give an estimate. He wrote his estimate on the back of a business card and stated he would mail me an official estimate. I received nothing in the mail. I scheduled the service and didn't have to wait very long for them to do to the job. A six man crew came to the house and did the job. I told the men before they started work that I wanted to have the tree gently trimmed since it is a fruit bearing tree and I was hoping to still get fruit from it. The supervisor said ok. They did the work quickly, efficiently and cleaned up very nicely. I asked them to save me some wood for firewood and they did this and nicely stacked it. I came to see the work near the end and I was shocked at how much they cut the avocado. When I expressed my surprise the supervisor told me, "This is not the time of year to trim avocado anyway." I didn't appreciate that since Jim had not told me anything about this time of year being a problem for trimming avocado. Overall the experience was ok. This was my first time using any tree service and I got what I paid for. I think their customer service and professionalism could use a little fine tuning. I am not concerned re: the avocado tree since they grow so fast!

First, American Gardens never responded to the email that I sent to them on a weekend, asking them to contact me during their next business hours. No response (it was sent to the email address shown on Angie's List; it's possible that the address is no longer valid). Second, when I called the next week, I got a pleasant gal who set up an appointment for the estimator to come out to the house at 10am on a certain date; I gave her the address and the contact phone number. When no one had arrived or called by 11am on the appointed date, I called American Gardens. The man I spoke with said he would call the estimator, find out what was going on, and call us back. I gave him the address again and our contact numbers. Another hour went by with no phone call. I called again (silly me!), and the original gal answered. She claimed that the estimator had the wrong street name and couldn't find the street. (Doesn't explain why no one called!) She insisted that he would be there to do the estimate. Both times I called, the individuals seemed genuinely concerned, helpful, and interested in getting the estimator to our house, but no one ever showed up, no one ever called us, and we gave up on them (it was only a one-way street: me contacting them!). We ended up using Chris's Tree Service.

The trimming was great, but there was an event that occurred that made me consider going elsewhere. They came out quickly to give an estimate, and then I called them and they quickly scheduled the work. Then they didn't show up to do the job (on a Thursday) and I was out of town, so I called them when I got back (on a Monday) and they didn't return my call for over 24 hours even though I called twice that day to see what had happened. Once they called me back we resolved the issue, but I was disappointed that they didn't show up on the scheduled date and didn't even call to explain what had happened (they waited for me to call them). Apparently there was a personal crisis and the owner thought he had called all clients scheduled for that day, but I slipped through the cracks. Once the work was completed, however, I was very pleased with the overall work product. The trees looked great and all debris was removed.

It didn't. I never got a call back so I never got an estimate.

Jim came out to give me an estimate one day after my first telephone call to the company. He was prompt and accurately identified all of the trees and recommended heavily cutting them back. He understood my request to have them laced rather than "hatcheted." He explained that this would be a two-day job and that his crew would bring a chipper and would clean up as they worked. The work was scheduled for a date two weeks later. The first day, they started as planned at around 8:30 a.m. and worked until about 2:30 or 3:00 p.m. and trimmed the 4 trees in the back yard. They cleaned up nicely. They had to move some potted plants and outdoor furniture to avoid damage from falling branches and they replaced everything before leaving. They trimmed the 5 trees in the front yard the second day in about the same amount of time, again cleaning up as they worked. The cost was nearly $200 less than I paid Thrifty three years ago and they did every bit as good a job. Thrifty has an arborist; Jim is not an arborist but he knows and respects trees. He was on the job site for a good part of the work both days except for a couple of hours when he went to do some estimates. The crew was comprised of a manager or supervisor and about 4 other guys. Their work showed true artistry.

They arrived two hours early but that was fine. They removed the tree and the roots. They did have to return to remove some roots that they had missed the first time. They were efficient and did a good job cleaning up.

This company is definitely an "A" rated company. I would recommend them to anyone needing tree services.

Great experience! Called on Tues, left message. Call was returned on Wed, scheduled appt. for following week. Representative was on time, spoke English, wrote a very reasonable quote, offered to cut down one stump for free, and leave me a couple of yard of mulch. Office contacted me two days later, we scheduled the job. Team arrived early with same rep. Took care of business, cleaned up and left within 2 hours. Great outcome, plus they cut the stump and left me mulch as promised.

For me they did an excellent job. They were prompt and professional coming when they said they would. They clean up they did was done very well. They are a highly recommendable company.

Very fast and professional job. Showed up on time. Work crew of five guys including on-site chipper. Work, including clean-up, was completed in only 1.5 hours.

ARRIVED EARLY. THEY CLEANED UP NOT ONLY OUR YARD, BUT OUR NEIGHBOR'S (WHO GAVE THEM ACCESS) AS WELL. THEY MADE SURE THAT WE MAINTAINED OUR GOOD RELATIONSHIP WITH OUR NEIGHBOR.