Interlaced

i would not refer anyone to these people! I was referred to them by the Apple Genius Bar in Corte Madera for difficulties I was having with iCloud, syncing all the various devices, etc. when I made the initial phone appt., the person on the phone (who happens to be in Southern CA, by the way) sounded like she knew EXACTLY what difficulties I was having and imparted great confidence that they would be able to help me. There are two guys that "are" Interfaced in Marin County. The first one that showed up had absolutely NO idea whatsoever what he was doing. I heard him on the phone to his associate saying "Help! I'm in iCloud h***!" Really? Confidence started flowing out the door at that point.They didn't charge me for that visit ($160/hr) but wasted an hour of my time. Sent the other guy the next time, who seemed a lot more knowledgeable. Without going into the whole long, involved story, the upshot is they convinced me that my hardware was "bad" and about to crash and I needed a new computer. I also "needed" a new printer. And a new wireless system (the WiFI had only been installed about a year ago, by a very capable guy.) Not to mention new software and many, many hours of "training" time. This probably all would have been fine, if everything had then worked like it was supposed to. But it didn't. I still ended up getting my old standby Mac support person out to finally tweak everything to where it should be before leaving the country for an extended stay. I even engaged my teenage granddaughter who was able to fix something in about 10 minutes that the Interfaced guy had me spend literally HOURS on, that still wasn't fixed. To be perfectly fair, Interfaced did credit me with two or three visits since it was very clear that my problems were not being solved. But still, I feel that I wasted untold hours, endured much frustration, not to mention all of the money, much of which probably did not need to be spent. I have called the Apple Genius Bar and lodged a complaint with them against this company. There is an impression that they refer people to these consultants who turn around and recommend additional hardware purchases -- sort of a mutual back-scratching deal. I mentioned this to the manager at Apple and he didn't deny it. He reiterated that these consultants go through a certification program with Apple. They're supposed to know what they're doing. In any case, beware.