Timo's Air Conditioning and Heating Inc

They were prompt and arrived on time. They did the work they said they were going to do. They did take away our reusable air filters and replaced them with non-reusable filters.

Great! He was knowledgeable and polite. He came exactly on time.

It didn't go well overall. Service man arrived on time - I'll give him points for that. However when it came to diagnosing my problem, things got a little sketchy. He told us about two ways to detect leaks, but didn't do either of them. One technique involved not using the A/C for two days, so obviously that was out of the question. He told us that Goodman A/Cs were known to have leak issues. I did some research, and he was right. However the known leak issues (which are the subject of numerous class action suits) are in the EVAPORATOR coil. He wanted to replace the CONDENSER coil. The factory would cover the part, but Timo's wanted to charge us a whopping $1600 labor. We told him to recharge the system and leave it at that, which he did. So I have no confidence that (1) the recommended repair would have fixed the problem or that (2) the quoted price was competitive. I will call someone else next time.

After our alleged home warranty company couldn't find a capable service to replace the swamp cooler, I knew I had to call Timo's. There are consistently friendly and professional. I don't need any one else.

He arrived promptly, listened to all my questions/concerns and went right to work. Excellent. Polite.

They did a good job, and the price was real nice. They started on time, and finished on time. The people were good.

These guys are AWESOME! I got 4 bids, and they were the 2nd highest but seemingly (to me at least) the most honest. The Angie's List reviews are what really sold me in the end, all things being equal, as so many people were happy and said they'd use them again. That's good enough for me. The workers were punctual, clean and worked fast and efficiently. There were no surprise or "gotcha" charges during the install, so this told me the initial evaluation was accurate and thorough. This was right before 115 degree weather and the system cooled the house beautifully, and efficiently, throughout the Palm Springs summer, including the hottest days. Lastly, the building inspector signing off on the remodel was pleased with their work, and commented about how professional and first-rate it was. What else do you need?

Arrived home to 110 degrees in July with a broken A/C. Called Timo's who came out at 5:30 p.m. on Saturday evening after already leaving the office. They didn't know me before. Replaced the whole unit 2 days later after fixing the thermostat to keep us cool until the unit came in (we knew the heat wasn't working right). Efficient, friendly, reasonable prices. Best of all contractors!

They always do an excellent job.

They performed a very good service call on my heat/ac as well as my swap cooler. It went great and they were very professional.

Marcus the repairman called to see if he could come earlier than planned, which worked out even better for me. He arrived in minutes and listened carefully to my needs. I had two units that had not been serviced since I purchased and remodeled the house 3 years ago. He examined each unit and made precise recommendations for maintenance including tightening a few loose valves and adding freon to both units that had been depleted from 3 plus years of use. He did not recommend anything that was not immediately needed and even gave me an idea of when further service would be needed on the compressors, which was not for another 5 years. I felt he was honest and transparent. He went over the invoice in great detail making sure I understood the costs. I would highly recommend Timo's and Marcus to anyone.

Timo's was great! Joe, Joey and Mike were wonderful to work with. Our AC unit died and it turned out to be a commercial 6 TON unit which was not in stock. They tracked one down and got us a good price. The work went smoothly and they also solved a noise problem in the ductwork for us. We can't thank them enough and will refer them whenever we get the chance.

Marcus Smith, the tech, arrived on time. He was friendly, clearly explained what he was going to do and then did it. He was knowledgeable, efficient and thorough. There was no pressure to buy anything. When asked he did talk about an air scrubber but again there was no pressure.

I ordered the Trane XL16i Air Conditioner Complete System product on Friday, August 30th, for installation starting at 9 am on Tuesday September 3rd. My Timos salesman phoned at 9:25 am Tuesday morning and cancelled the installation appointment. He said ordered equipment had failed to arrive. Made another appointment for 9:00 am on Wednesday (next day). By 10:00 am Timos had failed to arrive and I phoned them and left a voice mail message. Joe returned my call and advised truck was being loaded. They arrived at 10:30 am. Informed me the job would require less than 4 hours. Since I had an afternoon commitment I arranged for Timos two installers to work in my absence and lock the premises whey they departed. I left during the noon hour. Later that afternoon I returned home around 4:00 pm. 1. Discovered blower motor would not shut off! 2. The two replacement floor vent covers had been improperly installed over baseboard moulding. 3. One of two new floor vent air intake filters had not been installed. 4. A new Trane programmable thermostat had not been installed (to replace my Honeywell unit). 5. Found Owner instruction envelope and paper contents discolored and badly wrinkled (obviously due to exposure to outside weather and sunlight over an undetermined period of time). 6. Outside compressor unit manufacture date was 2010. Its "WeatherGuard II Top" did not appear new and showed signs of weathering. Timos salesman phoned me at 5:30 pm to confirm everything was okay. I provided him with the above details in response to his inquiry. He arranged for a next day 9:30 am Thursday appointment for Timos' representatives to inspect the installation and take corrective actions. (The new motor blower remained continuously on throughout the night and the loud sounds it made kept me awake). The Timos salesman along with his supervisor, Joe - son of the owner, arrived at 9:30 am. Joe described my concerns as "nitpicks". I responded that failure to correctly install and test the blower motor controls and that leaving one air intake vent without the required air filter was more than sloppy, it amounted to incompetence! Timos corrected all the problems I reported before they left on Thursday. They took my signature on a payment authorization invoice form and promised to email me a copy. That didn't happen! I phoned at 5:00 pm on Friday and requested that my copy be sent - and that was done. It was my last contact with Timos. I remain particularly concerned by Timos failure to replace my Honeywell thermostat with the Trane product until I insisted that it be done. The salesman's claim he thought I didn't want one doesn't agree with my recollection of our conversation (he had tried to interest me in an upgraded version with Wi-Fi capabilities). It's my view Timos would have made additional profits off the "complete system" transaction had they been able to withhold installing the expensive new thermostat. Integrity is one of the thoughts I have about their actions in this regard. I met the owner of Timos and found him to be a gentleman and apparently devoid of the combative attitude of his son. However, I made clear to him my lack of confidence in his family company, that I would not be using them again, and that I would also rate them "D" for their performance. I also declined their offer of two years of free maintenance service. In summary, I am very disappointed by my Timos experience. My product order was made in good faith after reading other reviews on Agnie's List. I didn't haggle about the price or make unusual demands. I simply placed my trust in Timos and assumed they would treat me as a valued customer deserving of the very best service. That was not the case. When Timos failed to keep the second appointment on time and I spoke with Joe, the owner's son, his tone was combative and he assured me I would be proud of my system and their service. That wasn't the case and to then describe my concerns as "nit picks" almost had me showing him out my front door. It's more than safe for others to conclude I was not a happy camper. So, how do I rate Timos? If I give them a C or anything above it implies some degree of satisfaction and that's clearly not the case. On the other hand, my expensive new system does work (it's been over a week since it was installed). Whether portions of Timos performance should be described as simply sloppy or incompetent is a judgement call. I lean towards incompetent on the grounds someone should have tested the system and components before leaving my premises on installation day. Timos doesn't deserve an "F" but in my book a grade of "D" is definitely one that's appropriate. ===================================================================================== This September 30th update is being provided after having read the response from Timo's Air Conditioning. I stand by my review 100% and view the vendor's response as misleading and lacking in both accuracy and truthfulness. It was obviously written by someone who was not present during the installation nor a party to the discussions. And yet that person would have us believe he or she was present during all the interactions that occurred. While neither party can fairly claim to be unbiased, my report was based on my notes of personal experience. That clearly was not the case with respect to the absent third-party individual who prepared Timo's reply. I could refute the Timo's reply point-by-point but they would probably post another rejoinder. Instead I'll simply repeat that I stand by my review and totally reject the spin Timo's has placed on my report. Let close by noting the following: 1. I'm not in the habit of spending time and energy giving bad ratings to vendors. This transaction was one was one I felt clearly deserved to be documented. 2. I also reported my dissatisfaction to Trane manufacturing customer service. 3. I provided Timo's with a copy of my review but they failed to provide me with a copy of their response. A friend noticed it here on Angie's List and notified me. 4. I received nothing in the way of a written apology or explanation from Timo's.

They were on time, and did a very clean professional job. I was very pleased with their service.

Same day call on a day of 117 degrees in Palm Springs. We called in the morning he came right on time. The system was clogged and frozen. He said he would call back by the end of the day to see if it could be serviced. he called and came at 6 pm and got us up and running. Joe Temo, the owner of the business did this himself. And we got the Angie's list discount. Incredible.

The technician, Joey, showed up on time. He was very professional and completed the routine service in a timely fashion. He also helped explain some of the technical working of both my rooftop unit and my swamp cooler. I appreciated his attitude and friendliness. I will definitely use them for the winter service.

Why would you go anywhere else? ON TIME, ON BUDGET, PERFECT INSTALLATION. Liitle Joey (no offense by little, Joey) came out to write me an estimate. He showed up as scheduled. Job was scheduled about a week and a half later for installation. They showed up a couple of hours early and did a beautiful installation that will fit completely with a garage that is being finished to the same level as the inside of my home. How wonderful to have a contractor who does what they say they will. They have all of my future business. Found these guys on Angie's List and I am a 100% happy camper.

Fine. Joey was professional and courteous and I felt he knew what he was doing.

Timo's did a good job. They spent some time explaining the system to me, such as the dos and don'ts.

On time, cordial, efficient, cleaned and checked AC unit, and added coolant. No surprises. No unnecessary work pitched for more money. Even moved my car so it wouldn't get splashed when he cleaned unit. Very professional in every way. Price was as quoted--just a tad bit higher than some competitors advertise who offer low ball quotes to get in the door to sell additional parts/products. None of that with Timo. Honesty was greatly appreciated. Will definitely use them again.

I am in the middle of dealing with the aftermath of a house flood that has me living in partially demolished rooms, things packed in boxes, furniture stacked everywhere. Then my AC goes out, just as we are having record high temperatures in the Coachella Valley. My appointment was for Thursday between 1 and 2 p.m and Joey arrived about 1:20. I explained that the air from the vents was less cold than usual (uncool) and that after I had run it for about 5 hours, the interior temp had not changed. He checked everything including the vents. The system was working fine, the compressor was doing what it was supposed to, Freon was fine, etc. "It's textbook", he said. He looked under the house, couldn't see anything.After about 15 minutes of double checking everything, he said he needed to go under the house. (Eeew. Good thing he's slender and fit.) He found that the main duct was disconnected; it appeared to be attached but once he got to it, it was floating about an inch away from where it was supposed to be tightly fitted. He connected it, tightened it and made sure it was secure. The vents registered an immediate drop in temp. Like a freon fix. The whole thing took less than an hour and Joey could not have been more qualified and respectful. He's born to his profession; after double checking everything, he understood it had to be something he had not checked and it meant going under the house. I was given the Angie's List 10 percent discount, too!!

A year ago we moved into a mid century condo built in 1964. While the AC functioned after a month when our first bill came to the tune of $500 we were shocked. We called the competition to service the unit. They informed us, it was not efficient and needed to be replaced. Using scare tactics to frighten me that the AC could go out any day, they told me a new unit would be $15k+, which we did not have. We did our best to conserve over the summer and save money. When the time came that we were ready to replace the AC we turned to Timo's. After reading numerous great reviews of Angie's List, they were our only call. We liked that they were a family run business and the owner's son Joey came out to give us a quote. He laid out three options for us, explaining each in terms we could easily understand. Not only were their prices better than the competition, Joey was honest with us, letting us know we would be happy with any of the three units he suggested. He didn't use scare tactics, or pressure us to make a decision on the spot. He was professional, kind and very knowledgeable. We felt well informed of our options, and Joey gave us his cell phone number in case he had any questions. The next day we decided to go with their top of the line Trane XL20i. With the stellar warranty, and clear energy saving capabilities, we knew it was the long term right choice. Joey and his team were able to come less than a week later and install our new system. Everyone was friendly, professional, and even got the job done more quickly than we had expected. They made sure we knew how to program and use our new unit and take full advantage of its features before they left. We could not be happier with the new unit and choosing Timo's! Our projected bill this month is $87 compared to over $500 this time last year! I enthusiastically recommend Timo's to anyone for service, repairs and especially new system installation.

Fantastic. Cannot say enough good things about this company. I just switched from another company after their rep came out, spent two minutes looking at the unit (which is rooftop) but he was on his cell phone the whole time as I looked up. Marcus from Timo's went up on the roof, found condenser coils were very dirty and hosed them down. Blew out the dirt from the condensate and electrical compartments. Found the amp draw was high and checked and found loose wire connections. Found the DIP switches were never set in the five years the previous company had both installed and serviced the unit, etc. Gave some very valuable advice. I understand why Angie's List customers rate Timo's so highly. They deserve every accolade they get.

Great experience with Timo. I have hired several other heating and air conditioning companies in the desert and by far Timo has been the most professional. I would never call anyone else.