Wildwood Specialty Plumbing

Great, Richard worked around my schedule, assessed the cause, found parts promptly and left no mess. Couldn't ask for more.

Had me send photo of shower valve so that he could arrive at my home with correct replacement parts. That saved us both time and trouble. Showed up on time, was very competent and quick to do an excellent, clean repair. Offered me his Angie's list discount on top of his already fair and reasonable price. No issues with the repair...I'd absolutely recommend and use Wildwood again.

Awesome. Was able to fix problem for way less than others quoted, mainly because he knew you could do it a much easier way without soldering.

Richard completed his work in a timely and professional manner. I didn't mention he worked on a Sunday and charged such a reasonable charge I mentioned if he made a mistake and charged me too little.

He fixed the problem and my husband was very satisfied with his performance and customer service. He was prompt in responding to our initial text and that was peace of mind, especially when you have a plumbing problem on a weekend! We will use him again for sure.

Richard did an excellent job. The job was done over three separate days for a total of 6 hours. I have used Richard in the past on a number of jobs and his work is meticulous and of very high quality. His prices are not the lowest in town, but are competitive with the what you would expect of a plumber who does quality work. I have always found him to be prompt, professional and extremely honest. I would highly recommend.

It took more time than I expected (over an hour and a half) but he kept at it until it was fixed.

he was prompt, courteous and did excellent work

Richard was very responsive, professional, easy to work with, and really knows his business. He easily repaired plumbing problems that no other plumbers were able to successfully fix. We are very happy to finally have a plumber we can trust!

He was polite and professional. It was easy to communicate with him, he returned my text messages promptly. The cost included the labor and parts, and I found it very reasonable. I highly recommend him.

I?m writing this evaluation because I do not want this experience to happen to another retiree like myself. What started out as a repair to a toilet leak in our powder room turned into a major home expense. I chose this plumber because of the overall high ratings that he had on Angie?s List. I learned later that these ratings do not accurately describe the operation of this business, and that I should have paid more attention to some of the reviews. When I phoned him requesting help with the leak, Richard asked if I had considered replacing the toilet instead of fixing the leak. He sent me an email with a link to Home Depot showing three low-flush toilets that he recommended. He assured me that he would get better pricing from another source. All 3 qualified for rebates. I asked about the labor, and he said he charges $110 an hour, and when I asked about the length of time to replace a toilet he mentioned an hour or more because each job is different. Before I gave Richard my final decision, I checked the Home Depot web site for these toilets, verified the listed pricing, and I read the reviews of each. The one I finally chose (the cheapest one) had unanimous 5-star evaluations for ?Ease Of Installment.? All of this information was factored in to my choice to replace the toilet instead of fixing the leak. I called Richard back and requested that he go ahead with the toilet replacement. He ordered it, and after a week he came by to install it. When I asked him to enter through the garage, instead he came in my front door with his boots still on and went to the downstairs bathroom. I asked Richard to salvage the old toilet seat because I had just purchased it and I wanted to use it in the upstairs bathroom. After a brief examination of the toilet to be replaced he started to work. I told him that if he needed anything that I would be in the next room. After about an hour?s work, Richard poked his head through the doorway and showed me a bag full of roots that he said was growing through our concrete slab and into the toilet base (causing the leak). He then pointed out two washing machine valves that he noticed in the laundry room and said that he could replace those while he was here (for an additional ½ hour?s work with a nominal charge for the valves.) I agreed. Richard spent 4 hours working on this ?project.? When he was done, Richard gave me the old toilet seat that he removed, which he had placed in the box of the new toilet seat that he had just installed. The next day when I opened that box I discovered that the seat had been badly scratched on both the lid and the seat. During the installation, Richard did not stop to mention that it was going to take him longer to complete it, so I had no warning when he was done when I asked him, ?About how much will this be?? I was astonished when he answered $700, and told him so. He replied by telling me that he would not charge me for the time he spent picking up the toilet. He said he would email me the invoice when he got home. When I asked if he could be kind on the invoice, he replied that his price was his price, but he added that he would charge me his cost for the toilet. Then he instructed me to leave the check under the front door mat, and that he didn?t like to have to come back if it wasn?t there tomorrow. That evening I received an email with the invoice totaling $739.24. The total labor came to $396 (and that?s after the 10% Angie?s List membership and Senior discounts were deducted). On the invoice he itemized every replacement part and material needed for the job, including virtually every single nut, bolt, washer, screw, plumbers putty, plumbers tape. etc? He charged me for each and every one of them. In all of my life I?d never seen anything like it. When I took a closer look at the invoice I discovered that Richard charged me the full price for the toilet that was listed on the Home Depot web site. My experience with Richard indicated that he was not so dedicated to giving good customer service and fair pricing, as he was to living up to his last name.

The service was thorough, diligent, accurate and professional.

New seals were inserted on the stems of the hot and cold faucets, and the complete faucet assembly was checked and serviced to provide good-as-new operation.

He had to spend 3 hours doing the work but was very professional and kept the process moving.

Work was done professionally and very impressed with knowledge and great price. Will use again. Had a blocked drain that 3 other plumbers could not unclog and wanted to open up the wall. He recommended another company and they cleared the clogged drain right away.

Prompt , quick & easy . I always use Wildwood Specialty Plumbing .

Our plumber is the kindest, most courteous, professional, highly skilled, honest, caring, and highly efficient. We have been asking Wildwood Specialty Plumbing to support all of our plumbing disasters for over five (5) years, and have NEVER been disappointed, angry, or dissatisfied. He is always very prompt and completes his repairs quickly. Our very first request was for an upstairs shower leak that started dripping into the downstairs powder room. We contacted Wildwood Specialty Plumbing from Angies List. He was there on time, evaluated the situation within 15 minutes, and set out to do the repairs immediately after providing us with a very favorable quote. It's been five years since that repair work was completed and the shower is still working great. When you find a great plumber you keep him. We would highly recommend Wildwood Specialty Plumbing to anyone who needs a great plumber.

Richard did a great job replacing a rusted very old tub drain that both surface screws broke..other plumber said it couldn't be done without removing the tub & high costs. ..not Richard, he got the job done..thank you Richard for a great job

Richard was prompt in responding and did a high quality job on a complicated faucet installation. We had a problem with the faucets we ordered and he was quick to identify the issue. Beyond doing a great job for a reasonable price, he was attentive to keeping the work area clean and cleaning up before leaving. We would happily have him come back in the future for other projects!!

It went fine by taking one sink at a time. In the course of 20+ hours items were repaired or replaced. Water was turned off as required but minimal downtime. Would certainly use his services again.

Very professional plumber to work with has a lot of experience and helped us with redoing the plumbing under our sink that wasn't done correctly in the first place

Diagnosed the problem on the same day I contacted him, and arrived the following day to complete the installation of a new water heater. Richard is clearly a professional at what he does. He arrived on time, and completed the job under not such ideal conditions (in my garage during a socal heat wave). He left my garage cleaner than he found it, and upgraded the connections (gas/water valve) to meet modern standards. He is also a friendly and courteous person, and I was extremely satisfied with the work performed. I would highly recommend him for any of your plumbing jobs in Thousand Oaks and the Conejo valley.

I have used Richard at Wildwood since 2007 and he has always been great. We were scheduled a bit earlier, but he was in constant contact with his ETA and was there within an hour of the originally scheduled time. He was thorough and everything he repaired works perfectly. His prices are always very fair - and he goes above and beyond. I will continue to use Wildwood in the future and whole heartedly recommend him.

I would NEVER use anybody but Richard. I have been using him for many years and he was referred to me. This work was done at my mother's condominium and I'm the one who called him. He's the best plumber with the most amazing prices. the first time I used him, I thought he'd missed a zero in the total. I can't find enough superlatives for Richard but to say he's probably one of the main reasons I'll never move out of the area. He's bailed us out (no pun intended) on way more than one occasion!

The new faucet looks beautiful and functions perfectly. This was a lot of work for a reasonable price. Richard protected the entire working area with a padded tarp. Nice cleanup after work was finished; the under-sink area was cleaner after he was finished than it was before he started! We will continue to call Richard with our cookie jar of plumbing issues; he is very reliable, knowledgeable and easy to work with.