VERIZON

Internet Service, Phone Service - Landline, Phone Service - Cellular,

Reviews

3.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
17%
3
17%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.3
value
3.8
professionalism
4.2
responsiveness
3.6
punctuality
4.1
Showing 1-12 of 12 reviews

Denise H.
10/2016
1.0
internet service, landline phone service
  + 0 more
They did not do the work in time. When I called I was told it would be another eight days. I should have been a priority since I had called four weeks prior but they didn't care about that
Description of Work: I ordered phone service with four weeks notice. The work was not done. When I moved in I had no phone. I called and was told it would be another eight days. Poor customer service!!

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Anthony B.
04/2016
5.0
cell phone service
  + -1 more
I would continue using them.
Description of Work: We use Verizon for cell phone service.
Rating CategoryRating out of 5
Yes, I recommend this pro
$120

Roberta W.
06/2015
5.0
internet service
  + -1 more
unknown
Description of Work: Cell phone provider.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sean C.
10/2013
5.0
internet service, landline phone service
  + 0 more
The service man was excellent.
Description of Work: Fixed landline jacks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William P.
07/2012
5.0
internet service, landline phone service, cable tv service
  + 1 more
They are good and I never have them come out to fix anything since everything is running fine for me. When I needed help with the reception they were able to do it right from their office.
Description of Work: I use Verizon for internet, landline and cable service. I also have a movie package with them. I last spoke to them since I was getting bad reception. I have been using them for the past three years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Paul C.
07/2012
3.0
cell phone service
  + -1 more
I have unlimited texting and mobile to mobile. Most of my family has mobile to mobile so it keeps my bill down quite a bit and it gives me some free minutes for other calls. Basically, I don't go on the internet or use any of the apps or anything like that. I just do the normal for two phones. I would recommend them. They give good service and I get good reception at most places I go so there is no problem. I've used them for several years. They offered a promotion at the beginning and then slowly took the cost up like all the other companies. The only reason I still with them is because Consumer Reports has always had them highly rated for reception.
Description of Work: I use Verizon for my cell phone services.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$87

Robert E.
06/2012
4.0
cell phone service
  + -1 more
I have been affilitated with this company for about 20 years and will use them again in the future.
Description of Work: Verizon is my cell phone service provider.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$101

Jadene W.
06/2012
5.0
cell phone service
  + -1 more
I've been with them for years. I like them. I have a home line and cell phone through them as well as internet. Another competitor in town had service trouble and a lot of people lost their service but I didn't because I am with Verizon. There might be companies with better prices but I don't know what their service is like.
Description of Work: I have phone service with Verizon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Paul H.
06/2012
3.0
internet service, landline phone service, cell phone service
  + 1 more
They gave me incorrect information over the phone that I could go for 4G and they didn't have 4G for my area; so it was a mess with my laptop and it took a long time to get it fixed and then because I ordered over the phone instead at the store, the store couldn't exchange the device, which was ordered through phone. It was just a nightmare. I would continue to use them. I am happy with the devices, but customer service was poor.
Description of Work: Verizon is my internet and landline service provider since 2004. I had their wireless services on my cellphone and personal computer. As far as the wireless device on my computer it was probably sometime last year. I never had trouble with connectivity with my laptop being remote with a device like that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$108

Adria A.
03/2012
1.0
landline phone service
  + -1 more
We spent HOURS on the phone with Verizon beginning Nov. 6,2011, to verify that we could move and retain our landline number that we have had for over 15 years. We called again prior to actually requesting the move order on Feb 9, 2012, and reaffirmed that we could retain our phone number after moving just four miles away. The phone service hook up was delayed by three days, but finally our old 682 number was in service at our new home!! It lasted for nine days. Long enough for us to send out announcements of our new address and announcing that our phone number was the SAME as it had been. Suddenly, on March 1st., callers began to receive a and quot;this number is no longer in serviceand quot; recording. We spent even MORE hours on the phone being transferred to numerous departments, only to be told that our old number could NOT be ported to our new address. Gee, then why did it work at the new address for nine days?????? This is terrible treatment of long time, loyal customers. We will be going to another carrier as soon as possible. AVOID VERIZON. THEY LIE!
Description of Work: Verizon completely mislead us!! We went out of our way to be sure that our landline number could move with us. After our move and after announcing our new address and our phone number to friends, business associates, and family, VERIZON screwed us and disconnected our old number and assigned us a new number without notice! Don't trust this company. This stinks of bait and switch type tactics.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$48

ellen S.
12/2009
1.0
internet service
  + -1 more
See above. Please let me know who provides good internet service where you can have three computers running at once.
Description of Work: Verison provides internet and phone to our home and has for serveral years. We have home wiring which allows us to hookup a computer in almost any room. The service is usually slow, eventhough we have the fastest service. Today, we have been on the phone with them for over four hours and still do not have service on our three computers, only one. The rep about five hours ago got the computers all running, but this one had us on the phone for the last two hours and will call back tommorrow to continue.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$1,200

Niles K.
12/2008
4.0
internet service
  + -1 more
I don't have any complaints. Sometimes it goes out and I call the number and they get it fixed. It doesn't happen very often. The price seems high but it is fair.
Description of Work: They provide my internet service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

    Contact information

    1204 E THOUSAND OAKS BLVD, Thousand Oaks, CA 91362


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service,
    Phone Service - Landline,
    Phone Service - Cellular,
    TV Service - Cable

    FAQ

    VERIZON is currently rated 3.9 overall out of 5.
    No, VERIZON does not offer free project estimates.
    No, VERIZON does not offer eco-friendly accreditations.
    No, VERIZON does not offer a senior discount.
    No, VERIZON does not offer emergency services.
    No, VERIZON does not offer warranties.

    Contact information

    1204 E THOUSAND OAKS BLVD, Thousand Oaks, CA 91362