About us
Business highlights
35 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
2.73 Reviews
Showing 1-3 of 3 reviews
Vickie C.
10/2022
pool cleaners
+ -1 moreSutton pools came and fixed a leak on my pool pump (which I paid over $700 for at the time), the job was done fine but we were unable to get the trap lid open afterwards, no matter what it was super stuck so we called Sutton pools to come out and get the lid off since they had it on so tight after repair. Their man came and was unable to remove trap lid either, matter of fact their guy actually broke the lid trying to get it off. They then sent another guy to break it off and replace broken lid. Two days later they charged me over $500 without my approval or even my knowledge. They have the responsibility to fix what they broke and take responsibilities for their repairs without sneaking a huge charge on me. Then, Doug, I guess the manager called and was very rude on the phone and threatened me that he was coming to my house to undo all the repairs. Terrible terrible experience, never again and now I have to try and get my card information changed since they just run charges without telling me.
Description of Work: Sutton pools came and fixed a leak on my pool pump (which I paid over $700 for at the time), the job was done fine but we were unable to get the trap lid open afterwards, no matter what it was super stuck so we called Sutton pools to come out and get the lid off since they had it on so tight after repair. Their man came and was unable to remove trap lid either, matter of fact their guy actually broke the lid trying to get it off. They then sent another guy to break it off and replace broken lid. Two days later they charged me over $500 without my approval or even my knowledge. They have the responsibility to fix what they broke and take responsibilities for their repairs without sneaking a huge charge on me. Then, Doug, I guess the manager called and was very rude on the phone and threatened me that he was coming to my house to undo all the repairs. Terrible terrible experience, never again and now I have to try and get my card information changed since they just run charges without telling me.
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$750
Mary K.
12/2014
concrete repair, pool cleaners
+ 0 moreFrustrating with lying (there is no need for a final inspection-?!?!). Maybe the pool is leaking, or not. The deck and the pool are at different levels.
Description of Work: .
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$75,000
Deborah G.
09/2014
concrete repair
+ -1 moreunknown
Description of Work: Installed new in-ground pool and jacuzzi in backyard and patio. Rob is great. Knowledgeable, great crew, responsive, beautiful work.
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Yes, I recommend this pro
Contact information
693 Lakeview Canyon Rd, Thousand Oaks, CA 91362
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Concrete Pouring and Repair,
Decorative Concrete,
Pavers and Hardscaping,
Fountains,
Stone and Gravel,
Concrete Driveways
FAQ
SUTTON POOL WORKS is currently rated 2.7 overall out of 5.
SUTTON POOL WORKS accepts the following forms of payment: Check
Yes, SUTTON POOL WORKS offers free project estimates.
No, SUTTON POOL WORKS does not offer eco-friendly accreditations.
No, SUTTON POOL WORKS does not offer a senior discount.
No, SUTTON POOL WORKS does not offer emergency services.
No, SUTTON POOL WORKS does not offer warranties.
SUTTON POOL WORKS offers the following services: adf
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Contact information
693 Lakeview Canyon Rd, Thousand Oaks, CA 91362