PC HEAVEN

I encountered the dreaded "blue screen of death" on Christmas Day. The next day, I called and left a voice mail message for Brian, expecting to hear from him after the New Year. I was amazed that he returned my call in less than 15 minutes! He checked out the model of my Lenovo laptop before giving me an estimate, and explained his pricing policy in full, so I was completely clear about it. We arranged for Brian to arrive at my house the following Tuesday, and he arrived promptly. He purchased the hard drive for me from the local Best Buy with a discount and presented the receipt to me. He was personable yet no-nonsense, and very honest. The time to replace the hard drive was on point with his estimate. It did take a little more time than I anticipated because of the speed of my computer loading the six recovery discs, but that was not through any fault of his. He also loaded free word processing and spreadsheet programs and Windows Defender, so I didn't have to replace lost software. I was very pleased with Brian and his service and wholeheartedly recommend him for computer repairs. My dog absolutely loved him - and my dog is a very good judge of character!

Would highly recommend Brian to everyone.

We had Brian come to our house to fix our internet with our Blu-ray last July and he did such a great job, that we called him immediately when my husband's computer started malfunctioning. Brian did a wonderful job and we were both so impressed as we sat and watched him work his skilled magic on the computer. And it was worth every penny. And his background is fascinating! Ask him about it! We're talking submarines...! So if you need anything fixed that is computer related, call Brian!

Brian was awesome. He had great customer service, showed up on time, and was responsive. He quickly fixed issues with my PC that I've had for months - I wish I would have called him sooner instead of struggling with a slow computer for so long. Highly recommend.

Brian gave us his earliest appointment (8-15), came out promptly and within an hour of arrival had it fixed. This is very important to most of us, but my husband was going to have a Fantasy Football Draft, which added additional urgency. Unfortunately we forgot to mention an email issue not impacting the draft, and had to call Brian again. He came out today and fixed it without an additional charge. This is the 2nd time we have used PC Heaven's services. Brian's knowledge, professionalism, and efficiency make it a pleasure to work with him, and I will call him for any computer issues we may have. He is the BEST.

Brian is truly a professional. He quickly and efficiently solved a very mysterious (at least to me) aggravating situation with our WiFi not working with one TV and continually stopping. Brian discovered that one of the Blu Ray players was malfunctioning and needed to be replaced. That might sound simple, but it took many hours of my trying to solve it! Thank you, Brian!

SUPERIOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It seemed every hard drive we tried was bad. He figured out that the hard drive wire was bad. He also cleaned up some stuff and made recommendations on backing up and what software to use for backup, antivirus, etc.

He went step by step, checking numerous things, explaining what and why. I discovered lots of stuff, and am looking forward to hiring him to teach me more.

Brian is our "go to" PC guy here in Ventura County. He is honest and really knows his stuff. His response time is quick and repair is complete. I give him 5 out of 5

service provider was professional and always on time. flexible skills across a range of issues. he recommended a new computer for my son rather than upgrading the HD to save us money on his fees.

I contacted Brian Whyte at PC Heaven and explained the issue. He listened carefully to my story and asked for additional details that would help him determine the basics of the problem. He then explained how the data recovery operation would work and what the preliminary costs would be. I needed some time to think it over and told Brian I'd call him back. When I contacted him again he answered more questions in a helpful manner. Brian then picked up the damaged drive from my home, as well as a replacement drive I wanted the restored data transferred to, if the original drive could not be salvaged. He provided some tips about external drives and explained in more detail the data recovery process. He estimated it would take about four days to complete the operation. I was in luck, though the whole thing only took two days. All my data was recovered and placed on the new external drive. Brian delivered the new drive and the broken one back to me, and stayed to make sure it linked up to my computer properly and that the data was in place. The whole time Brian was courteous, helpful and very knowledgable about the whole process. I will definitely contact him for any future computer repair issues, and highly recommend his services.

Bryan Whyte, owner of the business PCHeaven, came out himself to fix our desk top computer. He assured us that if any future repairs become necessary, it would always be him personally, not an assistant who would come out. He came on time and made every effort to make all repairs in less than an hour. I was quite concerned with this as the price increases with each hour. He found the virus and eradicated it. He also tuned up our computer to allow it to run faster. I was pleased with his competence, timeliness, and professionalism. I would recommend him to friends and family.

As always, Brian is very professional, efficient and reliable. He is a wealth of computer knowledge...which is a huge benefit for us. His recommendations are very practical, helpful and user friendly. We have utilized him before and will continue for all of our computing needs.

I called PC Heaven after reading the rave reviews on Angie's list. When I spoke with Brian on the phone he explained his hourly fee and said that he did not charge for travel time (he is Thousand Oaks and I'm in Ventura). Brian was on time (he called 30 minutes before and said he would be here in 30 mins. and he was). He got right to work and tuned up the computer. He pointed out some programs that another technician had installed that were probably causing the slowness. He completed his work in one hour and prior to leaving made sure that my scanner and printer were properly working. Brian also said that I could call him or e-mail him with questions. I will definitely keep his number for future issues with computers. Also, I will recommend PC Heaven to my friends.

Brian returned my call within 5 minutes and was out the next day bright and early. He was able to fix almost everything he came out for, except for one fan which he fixed the next day (needed a part he didn't have). He worked on a total of 3 computers for me. He was professional, extremely knowledgeable and a pleasure to talk with. I will definitely use his services again.

Brian Whyte of PC Heaven will be my computer technician forever. He is efficient, knowledgeable, professional, and I am sure there is no one better - he covers the area from Ventura Harbor through the San Fernando Valley so I will call upon him for my business and my home areas. He quickly responded to my initial phone call and made an appointment at the earliest time possible for my schedule. He gave me instructions for purchase of replacement computer and printer as was necessary and set all up for me. My hard drive was taken to a "clean room" in Camarillo and they were able to save all my business files which Brian re-installed, and set up the new computer and desktop for ease of use by me. He is outstanding in his area and I found his fees to be reasonable -recognize you pay for what you get - and he was worth every dime... and then some. Thank you, Brian, and Angie's List.

Brian did a very professional job with fast turnaround that respected my need to get the laptop back to work.

Brian Whyte was extremely professional, knowledgable and quick to diagnose and repair the problem. I simply showed him the "blue screen of death" and he corrected the issue and made the necessary software repairs to my computer. While he was performing the tasks which was taking a bit longer than anticipated, he called his next client to let them know he would be a few minutes late. I really like his friendly demeanor and pleasant attitude. He answered all my questions in a very respectful and professional manner. I'd highly recommend PC Heaven for any of your computer problems.

It went extemely well -- from start to finish. He fixed everything that needed to be done and more!

He is okay. He knows what he is doing, but he isn’t the nicest guy in the world. It is great that he can go to the house. I feel he has a way of talking to you like you are stupid. I wouldn’t want him back in my home. The first time he came out he was really nice, but the second time he made me feel stupid. If he would just clean up this one aspect of his personality, he would be really good. I’d just like him to more patience with people who aren’t tech savvy.

He is very good. He knows what he is doing. I would definitely use him again. He is a little expensive, but I don’t know what others do charge. He is really efficient and knowledgeable.

The service was fine. He was running late, but he was in contact with me the entire time. He was very professional.

We had used PC Heaven before and I emailed him. He called back right away. As usual, he did a wonderful job. The response was very quick. I would call them again if we had another computer issue. He is very clear about his billing. He is a good communicator and will send emails about updates to his service. He will even send postcards every once in a while offering a discount if you do recommend him to someone else and they use him.

Actually came a day early due to change in schedule. A nice surprise, made me feel very comfortable in spite of the fact that I am not a computer pro. Appreciated his non technical answers & explanations.