FOREST CONSTRUCTION CO INC

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It took them two weeks to get someone to my house just to give me an estimate and then after that I didn't hear from anybody for at least three weeks. So I have to keep calling them to get my pricing. And they said they mailed it to me in the mail so I thought they're telling the truth. And then I still never got it and then finally he e-mailed me the estimate. It's basically really poor, poor service and the price is extremely high.

Showcase Kitchen and Bath recently completed renovating 2 bathrooms in our home in Oak Park, California. We had spoken with several contractors previously, most operating out of a truck and with an iPad as their sole sales tool. They showed us pictures of their work and providing a fixed price quote. Having been through this process before having redone a kitchen in 2008 I realize that pictures don?t say it all and cheapest isn?t always best (in fact it usually if not always isn?t). You can say you?re going to redo a bath or a kitchen much the same way you might say you?re going to buy a new car. Well, there are Hondas (nothing against Honda) and there are Bentleys. Both are cars. My wife, Denise, and I knew we wanted quality as we had insisted on it in our kitchen. Upon visiting your showroom in Thousand Oaks we met with Michael Hartstein and told him essentially what we were looking for, but knew we had questions that would need answering. Michael took the time to walk us through the process, completing a design, helping us pick out fixtures, stonework and colors. He did say he wouldn?t be the cheapest and he wasn?t, but there is such a thing as value and with most things, especially your home, you have to go with value. After designing our baths he turned the project over to Steve Love, the project manager. Steve is the most professional project manager I have ever worked with. He knew exactly what needed to be done, made sure his team kept the house as clean as possible, consulted with us every step of the way when there were minor decisions to be made (fortunately there were no major surprises), and scheduled things to move smoothly through the process. Steve showed up virtually daily to examine the previous days progress and making sure the team knew what needed to be done that day. I would check the work at the end of the day and occasionally find things that needed to be addressed, but invariably Steve would find even more! A true perfectionist. In the end the project did take a few days more than originally scheduled, but we?d rather miss a deadline by a few days and make sure things are done right than hurry up in order to meet a schedule. In the end we now have two bathrooms that far and away exceed the expectations we had going in. You hear and read horror stories about construction projects and contractors that go so badly that they end up in lawsuits, bitter feelings and people having to live with and look at lousy workmanship for years to come. I think the proof in the pudding here is that Steve, his wife Marissa, Denise and I are now friends and enjoy each others company on a social level.