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American West Appliance Repair

Appliance Repair

About us

American West Appliance Repair is a family owned and operated business that repairs Refrigerators, Freezers, Ice Makers, Washers, Dryers, Ovens, Ranges, Heaters, Air Conditioners, Dishwashers, Garbage Disposals, Trash Compactors. We offer same day service on major appliances and we carry most of the parts on our trucks, making our appliance repair process even faster since we do not have to wait for the parts. All of our appliance repair work is done right on our customers property and we do not charge you for our travel time. Full written estimate is provided to the customer prior to any repair performed. All work is guaranteed. Our locations: 888 E. Thousand Oaks Blvd, Thousand Oaks 91360, tel: (877)454-0005; 530 W Los Angeles Ave, Moorpark 93021, tel: (805)529-0947; 21550 Oxnard St., 3rd Floor, Woodland Hills 91367, tel: (818)324-2706; 12020 Guerin St, Studio City 91604, tel: (818)343-0020; 28229 N Clementine Dr, Santa Clarita 91350, tel: (661)259-7393; 14014 Moorpark Street, Sherman Oaks 91423, tel: (818)317-0294; 831 Gitano Dr, Oxnard 93030, tel: (888)788-8858; 26326 W Plata Ln, Calabasas 91302, tel: (818)878-9008, 1165 Fitzgerald Rd, Simi Valley 93065, tel: (805)428-4166. We proudly conduct our business in Thousand Oaks, Westlake Village, Lake Sherwood, Agoura Hills, Calabasas, Hidden Hills, Oak Park, Moorpark, Simi Valley, Newbury Park, Camarillo, Oxnard, Ventura, Topanga, Woodland Hills, West Hills, Chatsworth, Northridge, Porter Ranch, Granada Hills, Reseda, Winnetka, Tarzana, Encino, Sherman Oaks, North Hollywood, Studio City, Van Nuys, Valley Village, Burbank, Santa Clarita, Stevenson Ranch, Newhall, Canyon Country, Castaic, Valencia, Saugus, CA.

Business highlights

46 years of trusted experience

Services we offer

Large Appliance Repair Service.

Services we don't offer

Small Appliance Repair. Appliance Sales.

Amenities

Warranties
Yes
Senior Discount

30%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6269 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
2%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 251-269 of 269 reviews

Alberta B.
03/2014
5.0
appliance repair
  + -1 more
Fast and excellent work.
Description of Work: Replaced ice maker water valve and defrosted water lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Response from American West Appliance Repair
Thank you for letting us to serve you. Sincerely, Helen.

Elizabeth F.
03/2014
5.0
appliance repair
  + -1 more
.
Description of Work: New ice maker in the freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from American West Appliance Repair
Thank you for choosing our company. Best regards, Helen.

Kouji N.
01/2014
5.0
appliance repair, drain cleaning
  + 0 more
.
Description of Work: Replace pump and clean drain pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from American West Appliance Repair
It has been a real pleasure to serve you. Please call us in the future when one of your appliances needs professional repair. Sincerely, Helen.

David C.
05/2013
4.0
appliance repair
  + -1 more
See above.
Description of Work: Replaced three igniters for my Viking stove. I realize it is a Viking stove but it cost $200 per igniter and that was a discounted price from the Viking price repair list the service guy had. The guy replaced all three in an hour; $400 labor and $200 parts.Next time I'll consider research on You Tube to see if I can do it myself. Installation of igniters did not look difficult at all. Beyond the expensive cost all else was excellent. Use of provider in future would be a huge question mark based on fees. Otherwise the response time and professionalism was excellent.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

Response from American West Appliance Repair
Thank you for taking the time to review us. Best regards, Helen.

David S.
04/2013
5.0
appliance repair
  + -1 more
A great experience.
Description of Work: Very professional and diligent. Washer works great. Would definitely call again !

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from American West Appliance Repair
Thank you for placing your trust in us. It has been a pleasure to serve you. Helen.

Juan R.
04/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: We had an issue with our office refrigerator. They were able to show up within 2 hours. They quickly diagnosed the problem, gave an estimate, and then went to get the replacement part. They finished the job quickly and professionally. Would hire them again!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from American West Appliance Repair
It has been a pleasure to serve you. We are looking forward to service your appliances in the future. Helen.

Jesus R.
03/2013
1.0
appliance repair
  + -1 more
See above.
Description of Work: Got an in-the-house estimate for $350 to fix a bad door latch on a Maytag Neptune TL washer machine. Asked to kindly leave. Got a separate estimate for $129 from another company for the exact same work. So as to price, an F. Cannot comment on anything else, except that tech was professional and prompt.

Rating CategoryRating out of 5
value
1.0


Marina P.
01/2013
5.0
appliance repair
  + -1 more
Overall experience was excellent.
Description of Work: My Kitchen Aid refrigerator quit making ice. I called American West to see what's going on. They sent Mike to do the job. He was on time and friendly. I thought that the ice-maker needed to be replaced. But Mike determined that there was no water coming to the ice-maker, the ice-maker itself was fine. He had the part on his truck. He replaced a water valve and now I have ice once again. The technician was honest and did not try to sell me something else and charge me more money. He provided quick, knowledgeable and friendly service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from American West Appliance Repair
Thank you so much for your loyalty. We appreciate your continuing business. Sincerely, Helen.

Tom F.
07/2012
4.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired my fridge. The service was great. Found the problem, went out of their way to get the right part and get it fixed ASAP. I'm happy with the job BUT don't expect to get the 30% off. I was quoted 350 to 400. I brought up the coupon and the man told me it would be 30 dollars off which suddenly made it 350 not including tax. If they are not going to honor the coupon they should just not offer it.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ralph S.
07/2012
5.0
appliance repair
  + -1 more
o
Description of Work: Repair representative checked a malfunctioning microwave and promptly discoverd the fault. Unfortunately, the cost of replacement parts was very high and we decided to forgo further repair, and to buy a new unit. We were very satisfied with the professionalism of the repair man.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from American West Appliance Repair
Thank you for taking the time to review us. Sincerely, Bob.

Sue D.
06/2012
5.0
appliance repair
  + -1 more
See above.
Description of Work: The service person, Yuri, responded the same day that I called. He was friendly and professional. My refrigerator was leaking water onto the floor. He fixed it by replacing the adaptive control board for the freezer, also defrosted the drain line. At my request, he leveled the refrig so that the door closed properly. When he finished he cleaned up, all was spotless. Definitely, a positive experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310

Response from American West Appliance Repair
Thank you for trusting us with your business. It was a pleasure to serve you. Sincerely, Helen.

Catherine W.
06/2012
5.0
appliance repair
  + -1 more
Description of Work: My washing machine quit just as I was completing laundry from one family's visit and preparing the guest rooms for the next family visit. I looked on Angie's List for a trustworthy handyman who could get me up and running without costing me the fee of a new washing machine. Helen from American West Appliance Repair asked when I would like them to come out and diagnose the problem with my washing machine and I said "now." Lucky for me they showed up within 25 minutes of my phone call. Approximately an hour later my machine was fixed and I was back in business getting ready for my next guests. Would I use them again - you bet - and I am ready to recommend American West Appliance Repair to anyone who needs a professional repair service who are also reasonable with the repair fee.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Joseph C.
10/2011
5.0
appliance repair
  + -1 more
It went fine.
Description of Work: Technician inspected our leaking dishwasher and messed with the door gaskets. The dishwasher stopped leaking. The technician arrived within an hour and a quarter as promised. He was clean, efficient and personable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from American West Appliance Repair
Thank you very much for your feedback. Sincerely, Helen.

Marina P.
09/2011
5.0
appliance repair
  + -1 more
Honesty is the best policy!
Description of Work: This is going to be another recommendation for American West Appliance Repair. They are prompt and courteous and all things described in other reviews. The best part is there 30% discount on labor for new customers and senior citizens and no service fee if they do repair. This is the second time I had them out to my house for a repair and both times they quickly diagnosed the problem. The technicians did have parts on hand and fixed my refrigerator and my washer right away. They were fair and reliable. I liked their immediate response and professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from American West Appliance Repair
Thank you very much for your kindness. It has been a pleasure to serve you. Sincerely, Helen.

Alan H.
08/2011
5.0
appliance repair
  + -1 more
see above
Description of Work: My refrigerator had cooling problems. Freezer cooling was erratic and not working properly. I found them highly recommended on a Sunday morning and within a couple of hours a repairman arrived. He worked on it for an hour to determine what the problem was and determined that it was the control board. He gave me a quote that seemed reasonable and finished up in about an hour. It was a mess due to a lot defrosting, but he cleaned up carefully as well. V good service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Response from American West Appliance Repair
Thank you very much for choosing our company. We look forward to service your appliances in the future. Best regards, Helen.

Sergei S.
07/2011
5.0
appliance repair
  + -1 more
It went great overall.
Description of Work: American West Appliance Repair is great! Very honest about what needs to be done. We used them twice. This company is both professional and reasonably priced. They fixed our Maytag washer on July 8. Their mechanic provided quick, knowledgeable and friendly service. He showed up on time, diagnosed the problem, had the necessary part in his vehicle and completed repair within 1 hour. Prompt, fairly priced and competent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from American West Appliance Repair
Thank you for your continuing support. We really appreciate your business. Bob.

Andriy S.
07/2011
5.0
appliance repair
  + -1 more
Overall experience was great!
Description of Work: American West Appliance has been doing repairs for us since 2008 and always done a great job. They have fixed our Bosch oven two days ago. The repairman put in the extra effort to ensure the job was done right. He was very professional and on time and he didn't take all day. Great service, knowledgeable and friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from American West Appliance Repair
Thank you for being a loyal American West Appliance customer. We appreciate your business and it is our privilege to have you as one of our most valuable customers. Helen

Sergei S.
06/2011
5.0
appliance repair
  + -1 more
Overall experience was A+.
Description of Work: After a bad experience with another appliance repair company, I called American West Appliance Repair. We couldn't be happier with their service. They fixed our refrigerator on the same day. The repair man was nice and professional. He replaced overload starter relay and charged $170.00. I would definitely use them for future appliance repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from American West Appliance Repair
Thank you very much for your report. We value your opinion. Helen.

Andriy S.
10/2010
5.0
appliance repair
  + -1 more
Overall experience is great!
Description of Work: Very pleased with the service and speed. The staff is very helpful and most of all they want to see the customer happy. My dryer is working perfectly now. The price was very reasonable. We have used American West Aplliance Repair three times. Their technicians are reliable and will do what is necessary to save you money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from American West Appliance Repair
Thank you very much for your continuing business. We really appreciate your trust in our company. And we wish you a happy holiday season!Helen.

Contact information

Calabasas, Woodland Hills, Tarzana, Studio City, Encino, Santa Clarita, Simi Valley, Moorpark,, Thousand Oaks, CA 91361

http://www.americanwestappliancerepair.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

American West Appliance Repair is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 6:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 6:00 PM

American West Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, American West Appliance Repair does not offer free project estimates.
Yes, American West Appliance Repair offers eco-friendly accreditations.
Yes, American West Appliance Repair offers a 30% senior discount.
No, American West Appliance Repair does not offer emergency services.
Yes, American West Appliance Repair offers warranties.
American West Appliance Repair offers the following services: Large Appliance Repair Service.
Small Appliance Repair. Appliance Sales.

Contact information

Calabasas, Woodland Hills, Tarzana, Studio City, Encino, Santa Clarita, Simi Valley, Moorpark,, Thousand Oaks, CA 91361

http://www.americanwestappliancerepair.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM