Templeton Flooring

They were excellent. They quality of the installation was superb. We are living in our current house for 27 years and all the flooring work are done through them.

Summary - Templeton Flooring may fit your budget and your schedule, but in our experience you get what you pay for - and it's not quality work. The full story: On February 2014, we had a leak in our front living room area, and it necessitated replacement of all contiguous laminate flooring we had, which went from our front living room, dining room and family room (approximately 1600 square feet). We called upon a contractor (CCCR) who worked with Templeton Flooring because "Templeton Flooring keeps schedule." When the time came to get the flooring folks out, the Templeton Flooring licensed contractor showed up on time but left shortly after, leaving his son and a friend to do the actual work. The licensed contractor didn't actually oversee any of the work. Being 8 months pregnant and on bedrest, I was unable to constantly watch their work. However I did get up and watch these guys work several times throughout the day and what I did notice was two rather immature 20-somethings who took lots of breaks, smoked in our backyard and used our backyard furniture for lunches without asking, played really loud music indoors, and made a general mess - dumping construction garbage in our kitchen garbage inside and leaving a layer of dust everywhere. The flooring contractor that originally showed up never visited the site, and I knew this because I could hear the guys come in and out of the house and I was worried that our cats would escape because they just left our doors open. I asked them on multiple occasions to keep the doors shut because we have cats, and they either had a selective memory or were just not detail oriented because I had to ask them several times to shut the doors they left hanging open. I noticed that the flooring pad wasn't taped together and they were using the flooring cutting machines inside. The result was a very dusty mess that they then "cleaned up" by using large construction brooms inside, which kicked up a lot of dirt and set off my asthma. Everything was coated with a fine layer of dust after they left and that necessitated us hiring a cleaner to clean everything - including the guest bathroom which was quite "used" by them. Right when I went into labor (the second week in June) my husband noticed a huge bulge in the flooring near the garage. We called the Templeton flooring folks and after a few phone calls they got back to us and schedule the kid to fix the bulge. A few weeks later, we noticed that the flooring was bulging and gapped in several other areas.The kid came out (not the licensed contractor) and filled the gaps with woodfiller and used a permanent wood marker to fill the gaps (you could totally see the marker) and told me that "floor cleaner" would remove the visible marker strokes. He also said that I'd have to talk to his dad, which was the licensed contractor to schedule him to come out to inspect the new bulges. After several phone calls, we had the licensed contractor come out and use solvent to remove the marker stains that the son left. At that time he fixed a bulging transition near our sliding glass door but said we'd have to schedule a time for him to come out and fix the floor and it would require re-installing all the floor. We called Templeton Flooring to schedule the reinstall and after a discussion with Suzi at Templeton Flooring, we discovered that it was a surprise to her that the actual licensed contractor wasn't actually overseeing the bulk of the work. His son (unlicensed) was the one who installed all the flooring and did the majority of the "fixes". She scheduled a time for them to completely re-install all the flooring (July 2014). When they installed the flooring a second time, the licensed flooring contractor and two of his sons showed up. We had a baby at that point, but because of our previous experience with them I asked my mom to fly out to take care of the baby so I could watch them like a hawk. The contractor pointed out to the son on multiple occasions the sons mistakes - too much glue on the transitions made the transitions bulge, the pad wasn't taped so it made for gaps, the flooring was not cut right so it created bulges. My mom overheard the licensed flooring guy pull his son aside and cuss out his son and point out his mistakes, though to our face he blamed our house temperature and moisture for all the problems. In September, we noticed more issues with gapping so you could see large gaps between the transitions and the flooring. The son came out and replaced the transitions. In October, we noticed 1/8" to 1/4" gaps between the floor boards - large enough to fit several coins on their end. After a few phone calls to Templeton Flooring, Suzi and a different licensed flooring guy came out to inspect and they agreed to send a different crew to fix the gaps in November. They had to glue almost all the floorboards together - one of the guys on the crew said that he counted almost 50 spots that they had to glue and tape just in one room! It's December now (remember - we started this flooring fiasco in MAY of this year, 7 MONTHS AGO) and we are seeing bulges in the transitions next to our two sliding glass doors. We have to give credit to the business owner Susie Torgerson who was very polite and willing to send guys out to fix the floors each time. But if we could do it all over again, we WOULD NOT use Templeton Flooring. The headaches, the sleepless nights, the worry and the phonetag is just not worth it. We are VERY disappointed and frustrated with them, and wish they would refund our money and PAY for another company to do the work instead of having to call their crew out to our house again, again, again and again.

We purchased a new home that had just been built and when we moved in we saw that the flooring was defective. The installing business contacted the manufacturer and it was replaced. We were very happy that all this was corrected with no cost to us. The installers were efficient and professional.

We met with the owner of Templeton Flooring and she guided us through what products would work best for us. We have a house on a concrete slab so she pointed out which engineered hardwood flooring would work the best. She knew we were trying to keep the costs down so she helped us choose a nice tile, carpet and wood floor that wouldn't break the bank. We were on a tight schedule with regards to when we needed the work done. They accommodated our schedule perfectly. They arrived when they said they would and they completed the job as promised. The floors are absolutely beautiful.

* Agreement made for installation prior to vacation; let company know that an extended vacation was planned and that installation needed to take place immediately upon return. They were surprised at return of vacation and said that they were trying to get a hold of us and did not schedule an installer. First red flag. * Apparently there was a scramble to find an installer. * Floor was not installed in an acceptable manner and I clearly stated at the time that if, "I wanted a weekend job, I would have done it myself." No one bothered to check the quality at the completion of the project. * And then the phone calls and letters began. * There were at least three different transition pieces installed throughout our home. Sloppy cuts were made and left. When confronted about the job, comments were met with a blank stare. * When I informed the owner that a letter to the BBB would be filed, phone calls were returned. * Inspections were then done and confirmed that the job was less than desirable. The flooring company owner had no idea of the individuals hired to install the floor. * Our entry way is a main issue as the floor was not level when installed, creating a "trampoline" effect in our entry. Glue was injected to "solve" the problem. * Multiple contractors/floor installers have examined the job and agree that it is a sub-standard job. * If I had money to burn, this would not be an issue; I would just replace the floor. What is irritating is that we saved for several years to get this flooring and it was not cheap. * There have been other issues, but the details are too cumbersome to report. * We are still working with them to get the issues resolved. I would be more than happy to report a positive outcome! The owner has been pleasant and I hope we can come to a resolution soon.