Reviews
4.03 Reviews
Showing 1-3 of 3 reviews
Beverly B.
09/2008
computer sales
 + -1 moreHorrible. The computer and printer sale went very smoothly, but the delivery of the printer turned into a disaster. It took a long time to get someone on the phone, I was transferred and put on hold repeatedly, I spoke only with people who barely knew English and just had the phrases they were taught to say and could not process my request. There was a time lag in the conversation because they were in another country. I asked one gentlemen to let me speak to a supervisor at least 8 times and was given the same excuse over and over, but never transferred to a supervisor, or anyone else to help me. The printer cost $80 or more, which isn't that much, but I still don't have the printer or any refund; I have no idea where the printer is or where my money is. I'd be happy to tell you where Dell can go.
Description of Work: Bought a computer and printer. I received the computer, but Dell sent the printer to me via UPS overnight. UPS wanted my signature but I am never home during the day to sign. In the past, UPS had always left packages behind our gate/fence. I asked UPS to leave the printer without signature, accept my signature and then deliver the next day or deliver to my work but UPS said they could not do that without authorization from Dell. I tried to get authorization from Dell.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$2,000
05/2006
computer repair
 + -1 moreI TRIED TO GET THE PROBLEM FIXED OVER THE PHONE, BUT IT TOOK WAY TOO LONG. FINALLY, THEY SENT SOMEONE OUT. THEY GUY THAT CAME OUT WAS VERY HELPFUL AND EXPLAINED EVERYTHING.
Description of Work: THEY HAD TO PUT A NEW HARD DRIVE IN THE COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$55
04/2006
computer repair
 + -1 moreTHEY WERE ON TIME AND DID THE WORK VERY QUICKLY. THEY GAVE ME A GUARANTEE FOR A YEAR. THEY WERE VERY NICE AND POLITE. THEY MADE SURE THAT I COMPLETELY UNDERSTOOD HOW IT WORKED.
Description of Work: THEY CAME OUT AND INSTALLED A VIRUS GUARD PROGRAM FOR MY COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Contact information
40820 WINCHESTER RD, Temecula, CA 92591
www.dell.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales
FAQ
DELL COMPUTER is currently rated 4 overall out of 5.
No, DELL COMPUTER does not offer free project estimates.
No, DELL COMPUTER does not offer eco-friendly accreditations.
No, DELL COMPUTER does not offer a senior discount.
No, DELL COMPUTER does not offer emergency services.
No, DELL COMPUTER does not offer warranties.
Contact information
40820 WINCHESTER RD, Temecula, CA 92591
www.dell.com