Approved Pro
Royal Oak Flooring, Inc
Hardwood Flooring Service, Flooring, Buffing and Polishing,
About us
Specializing in Traditional and Modern Hardwood Floor, Luxury Vinyl Plank, and Engineered Flooring Installation, Sanding and Refinishing. Family Owned and Operated, Royal Oak Flooring, Inc has achieved a level of excellence unmatched in the flooring industry. CSLB Licensed and Bonded #1043907
Business highlights
Family owned & operated
6 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- PayPal
- Check
- Visa
Our recent projects
- 3
Flooring Sales and Installation Project
Reviews
4.9170 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 2% | ||
| 1% |
Filter reviews by service
Showing 76-100 of 170 reviews
Diana S.
Jun 2014
Hardwood Flooring Service, Flooring
unknown
Scott A.
Jun 2014
Hardwood Flooring Service, Flooring
I needed to have some floors sanded and refinished as it had been quite a while since they had been worked on. I had several people come out to give me quotes and based on the price (not the cheapest, not the highest), reviews on Angies List, and contact with Beau I gave Royal Oak the job. Beau did a great job explaining the process and his guys did what they said they would do. They showed up on time when we scheduled the appointment and were respectful of the old house. The floors came out great (being 60+ years old) and I was happy with the end result. I would recommend Royal Oak to anyone considering doing hardwood floor work.
Response from Royal Oak Flooring, Inc
"Thank you [Member Name]! It was a pleasure working for you! Laurie Delwarte Royal Oak Hardwood Floors"
Briana S.
Jun 2014
Hardwood Flooring Service
Update: It has now been almost two years and the floors still look okay from far away, but there are scratches all over the place. The base boards look completely awful and are popping off the wall in some areas. We had some painting done and the blue painter's tape actually lifted up part of the stain and finish on the floor! We've been told by a couple contractors that the refinishing job was pretty bad. I can't believe that the floor is this delicate and was told that it would be much more resilient. This has all been very disappointing.
Service was good and the flooring came out nice (nice color and finish). The base boards look pretty sloppy in areas. It's been almost a year and the floors still look good. There are definitely more scratches on the floors than I would have expected at this point; we have a 50lb dog and she doesn't seem to be that rough on the floor (she's 10-years-old), but it is wood flooring so I think some of that is to be expected.
Service was good and the flooring came out nice (nice color and finish). The base boards look pretty sloppy in areas. It's been almost a year and the floors still look good. There are definitely more scratches on the floors than I would have expected at this point; we have a 50lb dog and she doesn't seem to be that rough on the floor (she's 10-years-old), but it is wood flooring so I think some of that is to be expected.
Karen T.
Jun 2014
Hardwood Flooring Service
unknown
Response from Royal Oak Flooring, Inc
"Hi [Member Name], Thank you again for considering Royal oak for your Hardwood Flooring project. When we present a cost quote to our clients we make sure it covers all aspects of the work. That ensures there are no surprises at the completion of work for extra costs and change orders. On occasion our prices will be higher than other flooring contractors for a number of reasons. But we complete all of our work to the highest possible industry standards and professionalism. This explains why we are higher than other companies from time to time. We wish you the best of luck with your new floors and please let us know if there is anything we can do for you in the near future. Regards, Shawn Pillar"
Erica W.
Jun 2014
Hardwood Flooring Service
unknown
Response from Royal Oak Flooring, Inc
"Thank you so much for your kind words and for choosing our company for the work in your home. It was a pleasure working for you and Alex and we hope you enjoy your newly re finished hardwood floors. Junior and my other guys also wanted to express how much they appreciated working for you both. Thanks again, Shawn Pillar"
Diane K.
Jun 2014
Hardwood Flooring Service
unknown
Response from Royal Oak Flooring, Inc
"Hi [Member Name], We regret that we were unable to respond to you in a timely manner. We appreciate you contacting us for your hardwood flooring project and apologize for the lack of a response. Over the last few months we have been dealing with some family emergencies and a few calls were not returned. We hope you were able to find a qualified flooring professional to complete the work for you. Best, Laurie Delwarte"
David L.
Jun 2014
Hardwood Flooring Service
unknown
Response from Royal Oak Flooring, Inc
"Hi [Member Name], Thank you for hiring us to complete your hardwood flooring project. At Royal Oak we never try to "upsell" our clients and will always be honest in regards to what can and can not be done. We always strive for the lowest possible prices for our clients and will offer the best alternatives and options for their flooring needs. Thank you, Beau Pillar"
Eve M.
Jun 2014
Hardwood Flooring Service
Beau and his crew are very professional, kind and considerate. They cleaned up after themselves everyday. They would have been done sooner had I not given them Memorial Day weekend off. I needed the break for myself I'm sure they enjoyed the time off too.
Response from Royal Oak Flooring, Inc
"Hello [Member Name], We are so happy that you were satisfied with our workmanship and professionalism. We always try to treat each home as if it were our own so making sure the site is clean each day is a priority. Thank you again for giving us Memorial Day off. Although we did plan on working and completing the project for you that day, my staff was very thankful for the time off. Regards, Beau Pillar"
Allen F.
May 2014
Hardwood Flooring Service, Flooring
I loved working with Royal Oak, and already have them scheduled to come back in a couple weeks to help me with another project. What I really appreciated about Beau was that he didn't try to sell me NEW flooring, and actually saw the importance of properly repairing and restoring the existing floors. And these floors were in BAD shape and had been really abused over the years. When Royal Oak was done, the floors looked brand new. Beautiful! They just don't make floors like this any more.
Response from Royal Oak Flooring, Inc
"Thank you [Member Name]! It was a pleasure to be able to restore your original hardwood floors to their natural, beautiful state. Looking forward to our next project together."
Pavlo T.
May 2014
Hardwood Flooring Service, Flooring
It was a great pleasure to deal with them. They price was very competitive (among other A+ rated contractors). They workers are very nice, always showed up on time, and did they job very well. There was no problem communicating with theirs contractors, as the main guy spoke english very well. Overall, everything went very smoothly, according to the schedule, and they cleaned up everything when they were done.
If I would need to change floors ever again, I will go with Royal Oak Hardwood floors again without any doubt.
I wish it was that easy to work with all contractors.
If I would need to change floors ever again, I will go with Royal Oak Hardwood floors again without any doubt.
I wish it was that easy to work with all contractors.
Alexander K.
Apr 2014
Hardwood Flooring Service, Flooring + 2 more
We remodeled our house and decided to install a new hardwood floor in our entire house (excluding the two kid rooms). I have to say the professional service was just perfect from the very first visit to the end of getting it all done. Royal Oak had to demolition a significant amount of old tiles, installing the hardwood which included the stairs and getting it all nicely cleaned at the end. Everybody who comes into our house comments on the beauty of the hardwood, which as well Royal Oak helped us selecting. They even followed up after everything was done and asked if there are any follow up touch up to do?
I had already a lot of different hardwood floor installations in my previous homes but that one was by far the best. I am not sure if I paid a bit more or not but I know that my floor after 6 month looks like on the first day. Sometimes you get what you pay for. I am sure if I ever have a problem they will take care of it.
Thanks again for all your work.
I had already a lot of different hardwood floor installations in my previous homes but that one was by far the best. I am not sure if I paid a bit more or not but I know that my floor after 6 month looks like on the first day. Sometimes you get what you pay for. I am sure if I ever have a problem they will take care of it.
Thanks again for all your work.
Lisa C.
Mar 2014
Hardwood Flooring Service, Flooring
My husband and I recently bought our first house, and to put it simply, the floors were atrocious. There were literally 6 different types of flooring in our main living area. On top of that, underneath some of the flooring was the original hardwood flooring that had unfortunately been cut apart in some areas by the previous owners. And so began our quest to find a reputable hardwood floor installer...
From the moment my husband and I met Beau (the owner), we could tell that he was a family man at heart and that his family business was dedicated to provide great work. He discussed the option of trying to salvage the original hardwood floors vs. starting from scratch and installing engineered hardwood floors instead. We ended up going with the latter as cost-wise, both would come out to be similar. Beau took into account our current and future lifestyles (kids and dogs) as well as our budget, so choosing the engineered hardwood floor was an easy choice.
Lori helped us choose the different flooring, and she was amazing. She is incredibly patient and responsive with any questions you might have.
Eddie and his guys did an incredible job installing our floors. He is meticulous at his craft and very knowledgable and willing to explain what he is doing/describing any other options.
I LOVED how our floors turned out, and especially loved how our stairs and updated railing turned out. I may have literally squealed when I came home from work and saw the flooring for the first time... :)
What really seems to set Royal Oak apart from the other companies (and we are only assuming, since we've never had hardwood floors installed by anyone else), is that customer service is their #1 goal and they will not rest until you are 100% happy with your flooring. We will definitely use them again in the future for our hardwood floor needs, and recommend them without hesitation.
From the moment my husband and I met Beau (the owner), we could tell that he was a family man at heart and that his family business was dedicated to provide great work. He discussed the option of trying to salvage the original hardwood floors vs. starting from scratch and installing engineered hardwood floors instead. We ended up going with the latter as cost-wise, both would come out to be similar. Beau took into account our current and future lifestyles (kids and dogs) as well as our budget, so choosing the engineered hardwood floor was an easy choice.
Lori helped us choose the different flooring, and she was amazing. She is incredibly patient and responsive with any questions you might have.
Eddie and his guys did an incredible job installing our floors. He is meticulous at his craft and very knowledgable and willing to explain what he is doing/describing any other options.
I LOVED how our floors turned out, and especially loved how our stairs and updated railing turned out. I may have literally squealed when I came home from work and saw the flooring for the first time... :)
What really seems to set Royal Oak apart from the other companies (and we are only assuming, since we've never had hardwood floors installed by anyone else), is that customer service is their #1 goal and they will not rest until you are 100% happy with your flooring. We will definitely use them again in the future for our hardwood floor needs, and recommend them without hesitation.
Catherine K.
Mar 2014
Hardwood Flooring Service
These guys are the rock stars of hardwood flooring! I give Royal Oak an A+. I have a mid century house with an addition onto the living room. The house originally had hardwood thought out but they didn't add it in the addition area and carpeted the whole house. Also a former owner put down black and white vinyl squares with industrial strength glue, what a mess you would of thought the hardwood was ruined! Oh and there was some old wood rot to deal with in the sub flooring, which Royal Oak fixed for me at no additional cost. They did a wonderful job, laid in new hardwood and feathered it into the old flooring, sanded and stained and now you can't even tell the wood in the addition flooring is not original to the house. They also moved the furniture and brought it all back in and even hooked up the entertainment system. The guys doing the work are very professional and courteous and it was no problem having them here during the project. I would recommend Royal Oak to anyone thinking of getting new or restored hardwood flooring. If I had known how reasonable and easy it is to get floors done I would of done it years ago. I wish all the contractors I have dealt with over the years were as good to work with as Royal Oak.
Lisa M.
Mar 2014
Hardwood Flooring Service, Flooring
Beau was completely on time with his estimate appointment, more than accommodating to my schedule, and his staff did a great job in every aspect. Most important to me, his staff had to install some new boards in the existing wood floors in the hall where there had been an old floor heater originally (there was just a piece of plywood over a hole that had been covered with carpet), and also an area in the den where there had originally been a wall (same thing...plywood over holes in the foundation). You would not know there had even been a repair, that is how good the new parts of the floor blend with the old floors that have been there since 1950!.
Susan S.
Mar 2014
Hardwood Flooring Service, Flooring + 1 more
First, I would like to say that "The Curse" has been broken. What I mean by this is, over the last several years I have had nightmare experiences with contractors. My experience with Beau and his skilled team was excellent. Our lead crew was Ramone and Rafael, who were consummate professionals, not to mention so kind and friendly. At one point during the job there were about 10 guys working throughout the house. Even during all the chaos the guys would be laughing, singing, always very good energy. They were on-time everyday, and did a great job at keeping things as neat and clean as possible. I can't say enough about Beau (and Laurie too). Truly a rare breed of professionals. So conscientious about the customers needs, going that EXTRA mile to make sure you are COMPLETELY happy. So rare these days. The floors are gorgeous and the custom stairs are a perfect match. IMPORTANT FACT: ALL the employees have worked for Beau not less than 10 years. Great job!
Response from Royal Oak Flooring, Inc
"Hello [Member name removed], Thank you for the wonderful review. We hope your are continuing to love your new hardwood floors. When you are ready to do the next area, please give us a call. It truly was a pleasure working for you."
Venky S.
Mar 2014
Hardwood Flooring Service, Flooring
We received proposal from 3 installers on this project. During the initial selection, Shawn answered all our questions and was very patient. Once we decided to go with Royal Oak, Shawn walked us through the project, what are the different activities involved and when will they be completed. Since we had to work during the last week of december, we requested Shawn to help us install during that time. He and Junior started the work, they helped us to move furniture around and was very much flexible with our work schedule during that time.
The team ensured that the process was as smooth as possible going one room after other so that we can use the room once the installation was complete. The project was almost as planned, but got delayed by few days since there were holidays in between impacting the continuity as well as material shortage. There were of course couple of glitches that resulted in shortage of materials as well:
1. Couple of bedrooms were not perfect straight lines, so they encountered more wastage than the normal
2. Apparently they missed including one of the closet (~50sft) in the initial measurements r
During this whole churn, I believe Shawn was very remorseful and helped us by ordering extra materials and also not charging installation for the missed closet. Overall, though installing the floors while being at the home is painful, Shawn and Junior made it a very smooth experience. I'd definitely recommend Shawn for anyone planning to install flooring. Thank you Shawn!
The team ensured that the process was as smooth as possible going one room after other so that we can use the room once the installation was complete. The project was almost as planned, but got delayed by few days since there were holidays in between impacting the continuity as well as material shortage. There were of course couple of glitches that resulted in shortage of materials as well:
1. Couple of bedrooms were not perfect straight lines, so they encountered more wastage than the normal
2. Apparently they missed including one of the closet (~50sft) in the initial measurements r
During this whole churn, I believe Shawn was very remorseful and helped us by ordering extra materials and also not charging installation for the missed closet. Overall, though installing the floors while being at the home is painful, Shawn and Junior made it a very smooth experience. I'd definitely recommend Shawn for anyone planning to install flooring. Thank you Shawn!
Michael H.
Mar 2014
Hardwood Flooring Service, Flooring
The floor is beautiful now. It was badly discolored and damaged but we were very pleased with the results. Some other companies we contacted said they would not be able to restore this floor. This was a difficult and time consuming job because it would be easy to ruin an engineered wood floor by sanding through the thin wood veneer. This job was costly but cheaper than replacing the existing wood floor. We're glad we hired the experts.
Sarah B.
Feb 2014
Hardwood Flooring Service, Flooring
Their attention to detail and workmanship was excellent. The owner (who came to do estimate) is very personable and cares about the quality of his craft. You need to go to the showroom to pick out the flooring (and take home samples). The work was done quickly, without being rushed. The workers were careful with our walls and respectful of our furniture. And you can immediately use the floors - no wait time! We would recommend them hands down. Price was reasonable but not the cheapest bid. Still, worth it to get quality product and quality work!
Jennifer B.
Feb 2014
Hardwood Flooring Service, Flooring + 1 more
We worked with Shawn PIllar out of the San Jose office. The experience was exceptional. Shawn went out of his way to find a match for our discontinued hardwood floors. The price and finished product were excellent. Shawn was on time, easy to work with and went out of his way to make us happy. I have had alot of experience with contractors and if every project were this easy I would not hesitate to do more work on my house. Thank you Shawn!
Dianhua J.
Jan 2014
Hardwood Flooring Service, Flooring + 2 more
We were happy with Royal Oak, the owner Beau, and his team. His team are professional, great workmanship, and paid attention to details.
Response from Royal Oak Flooring, Inc
"Hello [Member Name Removed], We appreciate the review. We are always striving for complete customer satisfaction. If there is ever an need in the future, please do not hesitate to call us again."
Deidra G.
Jan 2014
Hardwood Flooring Service, Flooring
Extremely pleased with the results. Our old hardwood floors look beautiful. It was a pleasure to work with Beau as he is very personable. He is very knowledgeable about the hardwood flooring and very concerned with customer satisfaction. He was very prompt to answer questions or concerns we had about the floors and the process. Three brothers -- Jesus, Luis,and Diego - were the team that refinished our floors. They were quick, efficient and also knowledgeable and skilled in making our floors look great. For us, the entire process took almost a week because we lived in the house while the floors were being worked on. Half of our furniture was upstairs while the downstairs floors were refinished and vice/versa. If you can avoid that, do! Because of our circumstances that was the best option for us. Even so, Beau and his team always made sure we could live in the house. The fumes and dust were at a minimum and I was pleasantly surprised. The team covered all of our furnishings in plastic, as well as vents, closets, doorways, window treatments, etc. They even dealt with moving our large upright piano.
It was a long week for us but the results were well worth it. I just wish my dog had the same respect for the newly finished floors as we do!
I recommend Royal Oak Hardwood Flooring.
It was a long week for us but the results were well worth it. I just wish my dog had the same respect for the newly finished floors as we do!
I recommend Royal Oak Hardwood Flooring.
Mary R.
Dec 2013
Hardwood Flooring Service, Flooring + 1 more
It went beautifully! The installers were very professional, helpful and diligent. They worked overtime on a few nights to finish the rooms.
The whole installation went beautifully and I still can't believe I have these beautiful floors in my house. The flooring makes my rooms like they are in the magazine, House Beautiful.
Everyone who visits can't believe the change in the interior because of the flooring.
I must say everyone at Royal Flooring were very polite, efficient and knowledgeable. I would recommend them highly. The company does a very good job!
The whole installation went beautifully and I still can't believe I have these beautiful floors in my house. The flooring makes my rooms like they are in the magazine, House Beautiful.
Everyone who visits can't believe the change in the interior because of the flooring.
I must say everyone at Royal Flooring were very polite, efficient and knowledgeable. I would recommend them highly. The company does a very good job!
Response from Royal Oak Flooring, Inc
"Hello [member name removed], We are happy to hear you are pleased with the new hardwood floors. We always ensure the finished product comes out right and meets the expectations of our clients. It was a pleasure to work for you. Thank you again for choosing Royal Oak."
Richard L.
Dec 2013
Hardwood Flooring Service, Flooring
These are the guys you want to do your hardwood floors! The owner Beau came out and talked with us for over an hour on the estimate. You can tell he has hardwood floors in his blood. Both his older sons work with him in the business. I love family owned business where people actually take pride in their work. We went with the Angie List #1 rated company. You have to be good to be the #1 rated on Angie?s List. We went to visit the store and they explained the new type of wood flooring that doesn?t need to be sanded. We confirmed with our friend that remodels high end million dollar homes and she agreed the brand was the best in the market.
We had the old fashion wood floors downstairs that when installed required sanding. The upstairs matches the downstairs floors. He said we don?t even have to move the beds or furniture upstairs. His team just moves the furniture to one side of the room and completes that area of floor and moves it back. We thought we?d have to remove everything from upstairs, but they re-arranged everything with no damages to anything. The guy who did the stairs was a specialist and took his time. He left before we could give him a $100 tip, since his work is that of an artist! I love people that take pride in their work! People are shocked when they come in and see the new stairs! We have a yellow lab and two boys 10 and 12 and love the floors and new stairs!
Two thumbs up to Beau and his team!
We had the old fashion wood floors downstairs that when installed required sanding. The upstairs matches the downstairs floors. He said we don?t even have to move the beds or furniture upstairs. His team just moves the furniture to one side of the room and completes that area of floor and moves it back. We thought we?d have to remove everything from upstairs, but they re-arranged everything with no damages to anything. The guy who did the stairs was a specialist and took his time. He left before we could give him a $100 tip, since his work is that of an artist! I love people that take pride in their work! People are shocked when they come in and see the new stairs! We have a yellow lab and two boys 10 and 12 and love the floors and new stairs!
Two thumbs up to Beau and his team!
Gary D.
Dec 2013
Hardwood Flooring Service, Flooring
Excellent. Bo did everything we agreed. He was on time and on schedule
Tu N.
Nov 2013
Hardwood Flooring Service, Flooring
I purchased a short sell home that needed a lot of fixing. I used several group of handyman for roofing. After that experience (long story), I went and subscribed to Angie's List to get some really professional to do the work. My advise: you save some money with handyman in the shortrun, but if you have to redo their bad work, it'll cost you just as much or more. The handyman wanted to do my hardwood floor and they gave me a quote. Lucky I wrote to Shawn and his quote was just the same.
Their are a lot of choices out their for hardwood floor but after reading through all the reviews and getting a good quote (when compared to my handyman), I decided to have Shawn do the work. We setup a time and date. Shawn and two of his employees showed up and got straight to work. They worked hard and did a wonderful job. I am very happy with their work.
Their were a few extra things that needed to be done but Shawn was pretty straight forward and never did I feel pressure to have the extra things done. Initially I wanted to have one coat of sealer followed by two coats of bona traffic (standard). I had a few gallons of bona traffic left but I did not want to put the third traffic HD on as I've read that the floor can look like a gym floor. However, Shawn reassured me that with the satin coat, that will not occur. I opted for the third coat and my floor looks good with three coat.
Their are a lot of choices out their for hardwood floor but after reading through all the reviews and getting a good quote (when compared to my handyman), I decided to have Shawn do the work. We setup a time and date. Shawn and two of his employees showed up and got straight to work. They worked hard and did a wonderful job. I am very happy with their work.
Their were a few extra things that needed to be done but Shawn was pretty straight forward and never did I feel pressure to have the extra things done. Initially I wanted to have one coat of sealer followed by two coats of bona traffic (standard). I had a few gallons of bona traffic left but I did not want to put the third traffic HD on as I've read that the floor can look like a gym floor. However, Shawn reassured me that with the satin coat, that will not occur. I opted for the third coat and my floor looks good with three coat.
Licensing
Bonded
Insured
Licensed*
Trade License Number
1043907
Trade License Locale
CA
Trade License Authority
California Contractors State License Board
Trade License Expiration
09/30/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Royal Oak Flooring, Inc is currently rated 4.9 overall out of 5.
Royal Oak Flooring, Inc accepts the following forms of payment: PayPal, Check, Visa
Yes, Royal Oak Flooring, Inc offers free project estimates.
No, Royal Oak Flooring, Inc does not offer eco-friendly accreditations.
Yes, Royal Oak Flooring, Inc offers a 10% senior discount.
No, Royal Oak Flooring, Inc does not offer emergency services.
Yes, Royal Oak Flooring, Inc offers warranties.