Low Cost Moving

I chose this company because it was supposed to be a better 'deal' than others that I had gotten quotes from. Little did I know that in the long run it would cost me MUCH more than had I gone with a more reputable carrier. The pick-up date was agreed upon and then I was surprised to hear that three days later ( much sooner than was expected) I was getting messages on my phone that the truck would be arriving in a few hours. The large moving truck arrived and I was informed that I needed to produce extra cash because the entrance to my house was a few feet further from the truck than was stated in the contract. I had no friends available to oversee the delivery so I had to run to the bank and leave the (very pushy) delivery man alone to unpack the truck. Because I was not present, I was not able to make an accounting of each box that was being delivered. When I returned with the cash my apartment was filled with stacks of boxes and there was literally no way for me to check the list for accuracy. The mover was in such a rush when he left that when he drove down the street he pulled power lines down and did not stop to inspect the damage and live wires that were laying in the street. It was a day later when I realized that I was missing several things. I reported the missing items to the company and they referred me to a claims agency. I asked if I could get the names and phone numbers of the other customers that were getting deliveries from the same truck. None of the other people that were getting deliveries had received the lost items. One woman did eventually call me when she found a rechargeable vacuum and a camp chair. Over time I came to discover that my boxes had been rifled through and the valuable items were removed. Irreplaceable paintings and prints were gone as well as electronic devices from their original factory boxes. The claims department and my renter's insurance could not prove that there was theft involved so I have not received any compensation for my losses. I have now come to discover that this kind of activity goes on all the time. It is unfortunate and sad.

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Low Cost Moving aka Reliable Low Cost Moving could not be farther from the actual experience. I had a good experience at the beginning and went through the process of estimating the cost of my move. I received a quote for 4900.00. This seemed low to me. I was moving from Seattle to New York. I asked on the phone, are you sure this is right? They said, "yes, based on the stuff you told us about". I stated that we have a lot of stuff, and we went through every major item in our house line by line. On the day of our move, the company that showed up was not Low Cost. They had bought the contract from Low Cost Moving, and had the printed estimate, took one look at my stuff and told me that there was not way this estimate was correct. They brought a truck that was too small and had a small amount of other people's stuff already in it. After packing up all my stuff, getting an extra truck, they presented me with a visual estimate done on-site as my stuff was loaded. It was for just over 11k. This was insane. How can they be wrong by more than 100%? What recourse does one have with all of your stuff in a truck? There was no way to verify that the inventory was correct as all the stuff was loaded and it was an all-together horrible experience. On top of that, Low Cost Moving was impossible to deal with. At one point I asked to be transferred to someone's voicemail to leave a message and I got cut off. When I called back the person explained to me that there was no voicemail, so that means someone transferred me to a voicemail that doesn't exist just to get rid of me. I asked for a reasonable compromise...to take the 6k in overage and split it with them. 3k that I pay, 3k that they pay. They decided to do nothing. Don't ever work with these people. The whole way in which they do business is underbid, get you to sign on, drop the real cost on you when all your stuff is in the truck and then explain that estimation is an imperfect process. That is a crazy way to do business.