They "repaired" my roof. During the next rain storm the roof leaked so badly the ceiling caved in. I took them to small claims court.
Description of Work: Roof repair
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$3,000
DARRYL & JOHN H.
09/2008
1.0
roofing
+ -1 more
I made a total of about 7 phone calls. It s really maddening to try and get a hold of people when you need their service, you think it will be good, but you get to the point you realize they don t care! I found it really strange that this should happen. Just based on having met him and seeing him up on my roof checking things out very carefully and the amount of time he took to explain what he was going to do I thought he was a winner. This was a full reroof too; it wasn t going to be a small job. I finally decided I didn t want these people working for me.
Description of Work: I needed a new roof. When the guy came out, he was on time and did a thorough inspection. He seemed really knowledgeable, there was no problem there. It was on a Monday that he came to my house and he said he would mail me a report so I waited until Friday and I called the office. The person who answered gave me his cell phone number and said I could reach him in the field. I left him a message and didn t get a reply that day. The next day I called his cell phone again and left a message, but still didn t get a reply. So I called the office again.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Ray B.
09/2008
3.0
roofing
+ -1 more
They were dishonest with the original estimate. I actually got charged 20% more than originally quoted. The small print on the contract is what finally got them to stick with this overcharge.
Description of Work: They were contracted to put a new roof on my home.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
$8,000
JOHN H.
01/2006
5.0
roofing
+ -1 more
Based on the recommendation of Consumer Reports, we selected the CertainTeed line of asphalt shingles Big Valley was one of the contractors CertainTeed recommeded. Rick Mapes, the person we met with to discuss the reroofing job, is a real pro with a great deal of experience and certifications. He carefully inspected our existing roof to determine what was wrong, then made a detailed drawing of it all. Price was very good. Work was done promptly and professionally without any collateral damage. They cleaned up after themselves too.
Description of Work: Removed old asphalt shingle roof replaced with a new one on home located on a hillside. Had numerous leaks that others had tried to patch and failed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,373
MARTHA F.
11/2005
1.0
roofing
+ -1 more
IN THE FIRST HALF HOUR OF JOB, ROOFERS "DISCOVERED" THAT ROOF NEEDED SUBROOFING PLYWOOD INSTALLED, NEARLY DOUBLING THE PRICE DESPITE THE OWNER WALKING ON THE ROOF FOR ESTIMATE. ALSO, THEY INSTALLED FLASHING AROUND FIREPLACE FOR WHICH THEY WERE NOT AUTHORIZED. NOW, I HAVE ROOF DAMAGE. DESPITE THE "GUARANTEE" I WOULD NOT LET THIS CONTRACTOR NEAR MY PROPERTY AGAIN.
Description of Work: REPLACED ROOF WITH NEW ASPHALT SHINGLES.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$10,000
DAN T.
11/2005
5.0
roofing
+ -1 more
I WAS HAPPY WITH THE WORK THAT WAS DONE, AND I THINK I GOT IT DONE FOR A GOOD PRICE. I HAD NEW CLAY TILES INSTALLED ON THE HOUSE. THEY ALSO TOOK OFF THE OLD TILES AND PUT DOWN NEW TARP PAPER. IT TOOK ABOUT A WEEK TO FINISH THE JOB AND EXCEPT FOR THE NOISE, EVERYTHING WAS GREAT.
Description of Work: I HAD A NEW TILE ROOF INSTALLED AT MY HOUSE. THE HOUSE IS ABOUT TWO THOUSAND SQUARE FEET IN SIZE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters
FAQ
BIG VALLEY ROOFING is currently rated 3.3 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
BIG VALLEY ROOFING accepts the following forms of payment: Check,MasterCard,Visa
Yes, BIG VALLEY ROOFING offers free project estimates.
No, BIG VALLEY ROOFING does not offer eco-friendly accreditations.
No, BIG VALLEY ROOFING does not offer a senior discount.
No, BIG VALLEY ROOFING does not offer emergency services.
No, BIG VALLEY ROOFING does not offer warranties.
BIG VALLEY ROOFING offers the following services: ROOFING AND GUTTERS.