Payless Water Heaters & Plumbing, Inc.

All great! Highly recommend.

Great customer service.

Theyâ re very good

Everything went very smoothly on both ends, and I think you again.

Very helpful and nice. Dustin installed out tankless water heater in the rain and was thoughtful and efficient. Explaining everything and made sure he answered all our questions. Very responsive in scheduling

Great service, did the job same day as estimate.

OK, so we had to replace our water heater 14 months ago. Payless did the job. and it was fine. but yesterday there was a water leak. I saw that it was coming from the top flex pipe. I would have fixed it myself if I had not injured my ribs the day before. so I called payless, they came out and said it was a faulty flex pipe that they installed 14 months ago. but since it was over the 12-month Guarantee by a whole 2 months. that it will cost 260.00 for a faulty part that they installed! Now maybe technically the guarantee was expired. But, to me, a good and fair company would not have charged the customer for something like this. I have had 3 water heaters in my life and have never had any problems for at least 12 - 15 years. for them to say that it was a faulty part that they installed, you would think an honest and honorable company would take the hit, and not be putting it on the customer that already paid mucho $$$ for a new HWH just over a year ago. I know when I had my own company I would have taken responsibility and not charged the customer for the faulty equipment that I used. Also Chris the man I was talking to on the phone was not sympathetic at all. However, the tech Aldrin was. Anyways I expect a new HWH not to have any problems for at least 10 years. and for this to have a problem after only 14 months, I expect the company that I use to be honorable and do the right thing. this company did not.

I agreed to the installation at about 4:00 in the afternoon, and thought it wouldn't get done until the following day. But Evan called Juan, who agreed to come right over. He was here by 5:00 and had the work done by 7:30. In addition to the install, he removed the remnant of an old (40 years) solar water heater system. He left the area cleaner than it has been since I moved in (36 years). The city inspector inspector said it was an easy inspection ( no notes) on a "good, clean job". Thanks to both Juan and Evan.

Great service, great employees.

Excellent experience. Purchased tankless water heater. Showed up on time, gave price options, worked with me to get good price, scheduled install, showed up on time. Juan did a great install job. Answered all my questions, offered good suggestions . Install was done on time and very professional service. Clean up after was perfect. Overall excellent service

Not put together well.

Ok

Good price compared to big box stores and was able to install same day.

Great Job!

Tech Joseph O was great. Very personable. Answered all of my questions regarding our tankless water heater. Resolved issue with the water heater in less than an hour. I would most definitely use Payless again and would recommend them to anyone having water heater or plumbing issues. Oh yeah the price was right too! Great Job!

On time for appointment and go the job done in a timely fashion.

Phillip,the gentleman who came,was outstanding. He was polite,thorough and very professional. His workmanship is beautiful. Too bad itâ s hidden in a closet. The work was also done in a very timely manner. Thank you Phillip and good job Payless for hiring him.

They presented a $707 project cost for a $150 pressure valve and a job requiring 40 minutes to complete. I would never recommend a thief.

Without a doubt, I'd choose Payless again and recommend them. Work done by Carlos was first rate, on time, and at a fair price.

It was a large project and Rick did a good job. Friendly and answered all my questions. Albeit he could have used another set of hands but he got it done and it works great! Their electronic media, quotes, and project completion program is very nice. Everything done electronically not a ton of paperwork.

Experienced, knowledgeable, courteous, and was able to complete the job in 1 afternoon... Joey had everything to complete the task the first time and was quite focused in the de-install of old water heater and replaced it with a tankless unit and after he installed it, showed me how to operate it and what to look for if any issues. He submitted the warranty for me and will provide free inspection in 1 year... His boss also called me the next day asking about the install and if any issues and if his employee performed as expected.. I'm very happy with the results and would recommend Payless Water Heaters to my neighbors and friends..

good service

Great experience

I am not a business man, but it still is perplexing why a service call the lasted less than 1 hour and a $15 part cost $329. But it got done fast, clean, no-fuss.

Came on time. Installed the new water heater promptly. Now awaiting the paperwork to contact Alameda County to finish final inspection. Was the least expensive.