OPTIMUM CLEANING SERVICES

Great price, would hire again

They use a very well-organized rotation system to ensure that all rooms in the house get special attention once a month, and that the high use areas (kitchen, bathrooms, all floors) are thoroughly cleaned each visit. It's not always the same team that visits, but we've had a good experience with all teams. I gave them a B for responsiveness because we have one issue that keeps coming up, which is that the teams sometimes leave the shower head pointing out toward the bathroom after cleaning the tub, which is not a fun surprise at 6 a.m. when you turn on the water. (Though I'm sure the image seems comical here!) They are almost always able to find a new slot for us if we need to reschedule due to travel, etc., and the owner is available by email which makes it easy to communicate. They've also worked with us to negotiate a cleaning schedule and price that works with our changing household budget over the past few years.

Overall, the experience has been good. They're very professional and call the day beforehand to confirm the appointment. The have a list of items that were done and what they'll work on next time, so they rotate the work that needs to be done. They base the cost on the size and the work needed to be done. The work they have done is good.

Each cleaning team was very nice. They gave a large window for their arrival time, and were not always within that window. It took 2-3 hours to clean my house, roughly 2400 sq ft., with 2 cleaners. The initial clean was quite good. They were able to do a great job on my range and hood, and the hard water stains in my bathrooms were gone. I used this company for about 4 months. I have two small children, so the lack of attention they give to floors was very apparent. My childrens' feet were always dirty, even immediately after a clean. The teams always left when the floors were still wet, and multiple times upon drying it was obviously still dirty. They do a 'damp mop' which I felt was a joke. They take a spray bottle and spray your floor, and then a towel on a swiffer like stick is their mop. It left a lot to be desired, and was ultimately the reason I disconitnued my service.

Two people come in for 3 or 4 hours. I think they are a little pricey, but the do a good job. I will continue to use them in the future.

Terrible. He sent two women to do top to bottom cleaning. They spoke no English so I couldn't communicate. On the surface it looked pretty good but of course top to bottom was not done.

They come once a month. My interaction with their service went very well. Sometimes I have a problem when they don't show up exactly when they say they will because I have to be here because of my dogs. Sometimes it's gotten a little messed up because they say they'll be here at this time and then they don't come for almost an hour. I had talked to them and lately that's been getting better.

I had a scheduled meeting with the owner for a consultation of the cleaning in which the owner called twenty minutes before the scheduled time and said he would not be able to make it until later. I was not able to wait until the time he would get there, so we went over the bid by phone. He gave a price range of $150 - $200 based on what I had requested and his expectation of 2 hours of work for two staff members. He said that he was not normally able to do this, but due to cancellations, his staff would be able to come out later that afternoon. We went ahead with this bid. I checked in two hours later by phone, and found that they were not completed with their work. When I came back to check the condo a few days later, it appeared that the kitchen sink, the oven/stove, the bathroom floor and toilet were not cleaned. However, they vacuumed the unit with extreme detail. Therefore, I had called the owner back to follow-up. The staff came out again and took care of the issues that were raised. The final cost came in higher than originally quoted, but we renegotiated the final price back to the original quote.

It is a lot to clean and they did a great job. They worked with me on the time and date. The office calls the night before to tell me when they will come. Once they could come an hour early and they called me an hour before to see if that would be alright, which it was! They were on time both times.

I've been using this cleaning service for 3 years. They are professional, always on time, thorough and stick to the work schedule (they have a "rotating cleaning system"). I really appreciate the reminder call the night before to tell us when the crew will arrive. I have used 4 nationwide cleaning services/ franchises and this by far is the best.

The owner came out to give me an estimate at the time agreed. By end of day, had set an appointment for the first cleaning, doing detailed cleaning on everything. (Hereafter, monthly they'll detail clean 2 areas). The 2 person team arrived at the time stated the next morning. They brought their own supplies and tools. They were very thorough, and everything is very clean, and most things were exactly in the locations they were left in. There was a subtle neatening in some of the more cluttered areas, which was fine.

We appreciated the professional manner in which the initial meeting at our home was conducted by the owner. He is obviously proud of the award that his company received from his HQ in 2005 and is intent on maintaining a high standard. We clearly understand what we signed up for and believe that the price is fair. We appreciate the fact that he arranged for a cleaning team to arrive shortly after our meeting. Thanks to several phone calls from his assistant, we were always clear about the schedule. The cleaning team of three arrived on time and went right to work as if they had been in our house before. We were impressed with the thoroughness of the cleaning and the attention to detail. For example, in the kitchen, the white refrigerator door and handles were cleaned and the white faucet at the kitchen sink was also cleaned. Neither one of those items had been touched in the past. The team completed its work in 1.5 hrs.The team of three were all very courteous and businesslike.

THEY HAVE A ROTATION SYSTEM SO THAT THEY CONCENTRATE (OR CLEAN MORE THOROUGHLY) ONE PART OF THE HOUSE EACH TIME THE COME. THEY ARE ON TIME AND POLITE. IT IS A REAL COMPANY THAT PAYS THE TAXES FOR THEIR EMPLOYEES.