HOME DEPOT

Hardware & Home Improvement Stores, Carpet Sales and Installation, Windows,

Reviews

4.021 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
14%
3
5%
2
5%
1
14%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
4.1
responsiveness
4.1
punctuality
4.1
Showing 1-21 of 21 reviews

Joan D.
05/2014
5.0
home improvement stores
  + -1 more
unknown
Description of Work: I purchased a control box for my sprinkler system. I was satisfied.
Rating CategoryRating out of 5
Yes, I recommend this pro

SUSAN C.
03/2009
5.0
home improvement stores
  + -1 more
They had a nice selection and the prices are competitive. They had a sale going on and that too benefited me. I also bought a barbecue grill that they had on sale, but I had to go to four different Home Depot branches in order to find it. The nice thing was that the personnel in the second Home Depot that I visited called three other Home Depot branches till they located the item and reserved it for me. They were very nice and cooperative. My overall experience with them has been excellent and I will use their services in the future.
Description of Work: I have mostly made purchases from them for things. We recently purchased a few landscaping items from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$60

Balakrishnan K.
01/2009
5.0
home improvement stores
  + -1 more
Overall the experience was good. I would give them an A overall because we can always find the items we need to buy, they have pretty much everything in their store we need & the customer service is also very good. I would use them again in the future.
Description of Work: We went to the garden section to get our garden needs. We also get air filters there as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lindsay J.
10/2008
5.0
home improvement stores
  + -1 more
Our customer service rep was very knowledgeable and patient with us. We have a very small kitchen with lots of design challenges (multiple doors, a large range, a giant fridge, ceiling beams, etc.). We had to go back and work on the design 3 times. Each time our rep was happy to meet with us and help us create the best possible design. We chose Craftmaid cabinets. They arrived on time, 2 items were ordered incorrectly and our rep fixed it quickly. My only complaint was that the specialty finish we opted for was very inconsistent and in our small kitchen it's really noticeable. The overall quality is great and we're really happy with the result.
Description of Work: Design & order kitchen cabinets.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Samantha E.
08/2008
5.0
replacement windows
  + -1 more
It went realy well. They came and they did an estimate. They ordered the windows, which took a while for them to get. It took them a day to install all of the new windows, including getting the windows up to code. They ordered the wrong sliding patio door and they were prompt in reordering the correct one and installing it for us. We have since asked them to come back and do more work for us.
Description of Work: They came to my house and they took out my old windows and they installed new double paned wood windows for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$9,500

SUSAN C.
08/2008
5.0
replacement windows
  + -1 more
The Home Depot is very reliable. They are very nice to deal with and prompt. They came when they said that they were going to come. The installation was good.
Description of Work: I purchased blinds from them and then they installed them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

THIERRY G.
08/2006
1.0
water heater repair
  + -1 more
Time-consuming installation. Contractor had to come twice, and damaged a nearby air duct. Company has not been responsive in fixing the damage. The contractor later reimbursed me for the replacement of the heating duct that had been crushed.
Description of Work: The Home Depot used a contractor to install the water heater I bought from them. He had to come over on two different days, since the first installation did not pass inspection. I was charged $41 more than originally quoted over the phone due to an adding error in the original quote. When the installation was done, noticed that a heating duct near the new water heater had been crushed, stopping the flow of air through it. Contractor denied doing the damage, and left in a hurry for another job. After making three phone calls, was told that someone would stop by to fix the duct. Waited for four hours on the appointed date but no one showed up.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$1,100

12/2005
5.0
carpet installation
  + -1 more
I picked out the carpet at Home Depot. They came out and installed it for a twenty two by twenty foot room, and they did a real good job. It looks beautiful and the installers were professional, polite, showed up on time and I would recommend them.
Description of Work: New carpet installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

SUSAN B.
12/2005
5.0
flooring contractor
  + -1 more
They were good people they took the time to go through all options with me. I'm 86 years old and needed a little guidance. They were caring people who are very reasonably priced. It only took two visits to complete the job. They did most of the work on the first day and cleaned and finished up the next day. They were polite and the floor looked great. I was very pleased.
Description of Work: They installed our kitchen floor with tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

GUNNER B.
12/2005
1.0
flooring contractor
  + -1 more
My first impression was great, but they subcontract all labor work out. We had a terrible experience. We contacted them with the problem area and they were reluctant to do anything. We ended up settling with them for a $500 refund. They did do the job in a timely fashion, but they did horrific work. There was a big bubble in the middle of floor when they were done. The edges of floor were cracked. It was very obvious to see, and really unprofessional work. Even though the work was subcontracted out it is still Home Depot's responsibility, since they choose who to hire.
Description of Work: Installed pergo floors in kitchen and foyer way.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,000

VALERIE S.
12/2005
1.0
replacement windows
  + -1 more
This company did a terrible job installing the windows we purchased. The workforce was very inconsistent. The work they did was shabby. The fit of the window was bad. They tried to hurry and didn't install them correctly, and they didn't seal properly. They left insulation all over the place, except where it was supposed to be. We had to redo the work they did.
Description of Work: They installed new windows.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$400

12/2005
3.0
remodeling
  + -1 more
This company installed the door okay, but I felt their responsiveness was bad. It took forever for them to come out and install the door. They guy was ok. He called and rescheduled a bunch of times. He did a fair job of installing the door, but I wouldn't want him to come back for any other job.
Description of Work: They put on a new door.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$200

VICKI K.
12/2005
5.0
heating & air conditioning/hvac
  + -1 more
We are really pleased with them. They did a real good job. They are efficient and outstanding. They were very professional. They were on time. I'd recommend them to anyone. We compared prices and their price was the best price. I would definitely use them again.
Description of Work: We had a new furnace installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

10/2005
5.0
carpet installation
  + -1 more
This company did a very good job installing my carpet. They did the job very quickly & our carpet looks great. The employees that came out were great. They were very nice. They were very respectable to us. I do not have any complaints with them.
Description of Work: They installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

MARTHA G.
10/2005
5.0
home remodeling
  + -1 more
This is a very good company. They are safety conscientious and great at directing you in what you need. They are polite and to the point. I had a pleasant experience every time they come to my house. They did the work in a timely fashion. I loved the finished product.
Description of Work: They installed flooring in bathroom and use them for various materials I use to fix up my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

10/2005
5.0
carpet installation
  + -1 more
Home Depot did an excellent job installing my carpet. They provided great service in a efficient and professional manner. The quality of the job was excellent. I was pleased with the outcome, and I think they did wonderful. The price was very good also. I would definitely use them again if needed.
Description of Work: Installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

10/2005
5.0
doors
  + -1 more
I had a great experience with this company. They had a wonderful price and they were very clean with the installation. The people who provided the service were very nice and knowledgeable. They did a very good job for me and were very quick. The door looks great and I would recommend them to anyone. They did an excellent job.
Description of Work: Door installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

10/2005
4.0
roofing
  + -1 more
I was very pleased with the service they provided. There were minimal interruptions and they came in and did the job quickly. They did a good job. We were not unhappy at all. They were fast and the work was done in a couple of days. They used a crew of contractors and had competitive and reasonable pricing. The only bad thing I can think of is that they did leave nails all over the place.
Description of Work: They replaced my roof on a two story townhouse.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$10,000

09/2005
2.0
carpet installation
  + -1 more
My overall experience was very poor. The carpet they installed started to come loose and got wrinkles in it. I don't think they did a good job at all. The people that put in the carpet didn't stretch it good enough, and they were in a rush installing it. They didn't take the time to do the job right. The rooms they did will need to be re-done.
Description of Work: I had two rooms in the house carpeted and we bought the carpet from them as well.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$300

CHRISTINA B.
03/2005
4.0
roofing
  + -1 more
EFFICIENT, PROMPT, GOOD PRICE.
Description of Work: NEW ROOF PURCHASED AND INSTALLED.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,927

CHRISTINA B.
03/2005
4.0
water heater repair
  + -1 more
PROMPT, SERVICE, EFFICIENT.
Description of Work: REPLACED WATER HEATER.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$688

    Contact information

    680 KIFER RD, Sunnyvale, CA 94086

    www.homedepot.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Carpet Sales and Installation,
    Windows,
    Water Heaters,
    Roofing,
    Flooring Sales and Installation,
    Doors,
    Kitchen and Bath Remodeling,
    General Remodeling,
    Heating and Air Conditioning

    FAQ

    HOME DEPOT is currently rated 4.1 overall out of 5.
    No, HOME DEPOT does not offer free project estimates.
    No, HOME DEPOT does not offer eco-friendly accreditations.
    No, HOME DEPOT does not offer a senior discount.
    No, HOME DEPOT does not offer emergency services.
    No, HOME DEPOT does not offer warranties.

    Contact information

    680 KIFER RD, Sunnyvale, CA 94086

    www.homedepot.com