FAST REFRIGERATION SERVICE

Fast Refrigeration Service said they would arrive at my home between 3:00pm and 5:00pm. When Frank arrived, it was 5:20pm. He quickly removed the back panel from my refrigerator and told me it was the control board that needed to be replaced. He then told me it would cost $750 to replace. I told him that was ridiculous since the part, which I looked up, was only $140. I said that I would get another quote. He replied with, "you can't get another quote on a Sunday night" which implied to me that he knew I was in a pinch. I said, "I will wait." He then said, "what if I do it for $550?" At this point I didn't trust him and said, "no thanks". He then said, "ok just pay me my $65 service fee." So I said, "fine." Then as I was about to write my check he said, "what if I do it for $450"? I did the math calculation and since I owed him $65 either way, I would have to get it fixed for $385 or less to break even. I was pretty sure he was still over-charging me, but considering it was Sunday night I didn't have much of an option if I wanted a running refrigerator for the week. So I caved and had him fix it. He was done in about 30 minutes. I told him that I didn't appreciate him trying to rip me off. Anyone who comes down $300 was clearly pulling a fast one. But at least he fixed my refrigerator. The next day I decided to call around just for the heck of it and the other quotes I received for the same repair were between $300-$350. So Frank still over-charged me, but not by as much as he originally intended with his $750 quote. This is just a warning to anyone else...this company clearly operates under shady business practices.

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In the early evening, I noticed that things in the refrigerator were not cold, though the freezer was still working. This company would have sent someone out within the following 3 hours, but that wasn't convenient for me, so I asked for a morning appointment. They said they would come between 9 and 11, and two repairmen showed up just before 11. They gave me an estimate of $300, and I accepted it. It turned out that they had to replace a small motor that drives a fan. This took them only about half an hour, and the part should not have been more than $50. So I think the $300 price was excessive. They did clean up after themselves, but not thoroughly, so I had to do some more cleaning. About an hour later, I found water on the floor in front of the refrigerator. I called to ask about it, and was told this was normal, because the freezer door had been open during the repair. I think the repairmen should have told me to expect this.

THE SERVICE TECHNICIAN WAS PROMPT AND COURTEOUS. HE CHECKED OUT SEVERAL DIFFERENT PARTS OF THE REFRIGERATOR EVEN AFTER HE HAD FOUND THE MAIN PROBLEM. HE CHECKED TO MAKE SURE THERE WERE NO HIDDEN ISSUES.