ClickAway Computer + Phone + Network Repair

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unknown

Process delayed a bit due to holiday weekend, but diagnostic and repair were done in a timely manner. Its only been one day, and so far, all appears well. Repair comes with a 30 day warranty. Very friendly and understanding staff. Price change occured after repair approval, but the price went DOWN which was welcomed. I dislike paying for work being done when I cant see the process, but our experience so far has been possitive, and if repairs continue to perform, we will use them again.

I usually take my systems to the Apple store for service, but it's a bit of a drive for me, so I decided to try ClickAway in Sunnyvale. I was frankly astounded at the prompt, courteous service, and how quickly they turned the job around. They diagnosed the problem, replaced the disk, recovered the data from my bad disk, and restored the system. I took the system in Thursday morning, and had it back in my hands Friday afternoon. (Apple takes days just to get around to diagnosing the problem.) I'm going to be using ClickAway for all my computer repairs in the future.

My computer presented formidable problems. Yet all their technicians are very professional, extremely knowledgeable, polite and patient. I couldn't ask for more! And very, very special kudos to John. I can't praise them enough!!

I had an iMac G5 that was about 8 years old; its hard drive suddenly and inexplicably died (crashed). You know the story: my life, and certainly all my business life, was on that drive. To make things worse, I had no backup since the computer was old and a backup system unavailable. I took it to ClickAway. The servicemen there kept it overnight to analyze the problem. After I authorized them to recover the information, they took about a week to do so. They were able to recover an amazing amount from the drive; they probably got all the files but did not recover the applications. They also took care of recycling the now-useless unit. They were quite honest in telling me that, although they could install a new drive, it would be better for me financially to buy a new Mac. They didn't try to sell me extra and quot;services.and quot; They didn't charge me a separate evaluation fee ($99) since they performed the information recovery ($198). They were quite straightforward and honest. I felt I was in knowledgable hands, and I would definitely use their services again—though, understandably, I hope I never have to! If I do, though, I know where to go.

Good despite not being able to recover my GF's lost files

My relatively new Dell computer suddenly started displaying a window complaining of numerous hard disk drive errors. I phoned Dell and they claimed it was a virus and wanted me to purchase a and quot;software warrantyand quot; before they would fix it. I felt more comfortable taking it to someone locally to handle the problem, so I declined. I took it to ClickAway, told them what had happened (including the call to Dell) and asked for a diagnostic. They kept it for 24 hours to run a diagnostic and then claimed that both of my hard drives had suddenly failed simultaneously with many bad sectors. They claimed that both hard drives needed to be replaced. I asked about the virus and they said, yes it might have the virus, but that was immaterial because both hard drives had failed. I said that the odds of 2 hard drives failing simultaneously was literally unbelievable to me. Since they were claiming a hardware failure and the machine was relatively new, I decided to phone Dell again and get the drives replaced under warranty. I phoned Dell and they still claimed that it was not a hardware problem, but a virus and I would have to buy the software warranty. I did so reluctantly ($199) since I needed to get the computer fixed. At this point, I was talking to someone from Dell in Mumbai, India. He took control of my computer remotely and over the course of an hour, he was able to remove the virus, restore all of my data files, and restore most of my desktop. (I've since learned that this was a particularly bad virus and it did manage to trash some of my desktop icons, shortcuts, and a few system settings, but as far as I can tell he was able to restore all my data files.) At that point, the computer seemed to be working fine once again. Remembering the claim that the drives were bad and had many bad sectors, I then ran a full scan for bad sectors on both drives. Windows reported a total of 0 bad sectors. So basically, everything that ClickAway told me was completely bogus. I phoned them and asked for a refund. They were not at all happy about that, but eventually did agree to it. I'm giving them a D on this incident because what they said and what they recommended was completely off the mark, but I should probably add a caveat. Talking with them at the store, they seem well intentioned and talk a very good line. For simpler problems, they may well have good service, even though they appeared way over their heads on this one. They're very hard to figure out. To some degree they may think they know more than they do. (When one of the techs started telling me how the and quot;needleand quot; in the disk drive could make errors on the disk, it really took me aback!) In any event, I'll let you be the judge. This is what happened to me. And BTW, the computer now seems to be running just fine.