Pacific Outdoor Living

They did a wonderful job and they were very nice to work with. The workmen they sent were very accommodating and their salesman had great suggestions. They cleaned up after themselves. I would highly recommend them.

The salesperson, Craig, came out to our house and on another occasion met us at their two showrooms. He was very knowledgeable, and had creative ideas in regard to the design and problem solving. He demonstrated patience with our decision making process which we appreciated as this was a large sum of money that we were investing in our home. We choose Pacific Pavingstone/Outdoor Living after receiving a total of five estimates because they do beautiful work as demonstrated by previous projects, expertise, honesty, and a fair price (they were not the least nor most expensive). They do not subcontract the work which was also an important criteria for us. The crew was amazing...punctual, friendly, professional and expert. Their work exceeded our expectations, and absolutely love how it looks.

This job was a little complicated in that to reach the walkway and patio it was necessary to either come up some stairs or go over a wall. Worse, existing concrete and bricks had to be removed and carted away. While it added a little to the cost it certainly did not daunt the crew. Demolition was completed in one day with the entire job completed in four. The foreman on the job accommodated a small change I requested and even made a suggestion which clearly improved the layout. Careful attention was paid to the slope of the drain line and pavers. The final wash down confirmed near perfect drainage. I am absolutely delighted with the completed job and its professional installation. I would not hesitate to recommend Pacific Pavingstone and their crews to any prospective customer.

The crew did an outstanding job. The company was professional. The communication was great. The price competitive. The quality is outstanding. We have other work planned for the front and back yards. We look forward to using them again.

The job went incredibly well. The staff at all levels was professional and helpful, facilitating everything I asked for. They cleaned up everyday even washing down the street so dust would not blow up with passing cars. The workmanship is terrific. This is one of those experiences you can only hope for in today's busy times. It was so nice to have virtually no complaints what-so-ever.

We started with an estimate for redoing a deck in the backyard, and decided to use another company for that because they were more full service, but at the same time we got an estimate for doing the driveway. Michael was very prompt and comprehensive in providing the estimate and we decided to proceed. They scheduled the work in advance and Emerson and Joaquin and their crews did demolition (and recycling) in a day and a half and completed the entire job in less than 2 weeks. They even did a few extras to make it look better. It included putting in a drain system and sump pump because the existing slope for the driveway was insufficient for surface drainage. Joaquin made sure to communicate fully at every step of the project. In doing the demolition they broke the main water line, and stayed for about 5 hours in the evening to do a temporary repair till they could get a plumber out the next day. Truly above and beyond!

This work went extremely well and it was due to the relationships that were developed in the beginning between the contractor, the city, and building ownership & management. Any issues that arose were always dealt with in a very positive manner and had a positive outcome. I was so pleased with this work that we had them complete the replacement of the driveway, patio and walkways at my house. This work was valued at approximately $20,000.00 and this work was completed in a timely manner and we were more than pleased with the outcome of the work. They work with you from start to finish and they were always in contact with me as to the progress of the work.

James came out the following Monday, May 19, and replaced the defective paver and gave me the Owner's Manual. He thought even though the pavers are faded, a sealant would help. When I asked how much that would cost he wasn't sure, maybe a $1.00 sq.ft. That would be $1722 on top of the $15,940 I had already spent on the interlocking pavers. I asked why this wasn't available or offered when I first had the work done and James said it was available but was not being offered by Pacific Pavingstone at that time. I argued that I shouldn't have to pay like that to correct something that could have been preventable. He said he would explain this to his Senior and see what he could do. He said he couldn't promise anything for sure, but would do his best for me. Then he proceeded to apply a solution to the walkway and porch (although there were no problems on the porch) and scrub with what appeared to be a wire broom. He extended the solution out and on to the driveway. It did bring back the color. However, the uneven area of the solution on the driveway is noticeably darker than the rest. I thought it would eventually fade and blend in, but it has not. He left saying again he would talk to his Senior about the cleaning and sealing and get back to me. James called me back the next day, Tuesday, May 20, and said his Senior told him there was nothing they could do. I asked if he explained everything to his Senior and that I wasn't even given the option of a sealer at time of installation. He said yes, but the Sr. still said they couldn't do anything. I asked for his Senior's name. He said no. I said again "I want your Senior's name." As he continued to resist, I said I wanted the name to put in my addendum report to Angie's List. He said it was company policy and he couldn't divulge his name. I said that didn't make any sense and that he was the one who made the decision. He admitted it and that he had not spoken to anyone else. He said even though they didn't offer sealant or have an Owner's Manual when I had my pavers installed, I should have researched it on my own. I said I did my research on Angie's List and based on that I chose Pacific Pavingstone. He did not know what solution I could use to clean the pavers but I should call the store to ask and also ask how much they would charge to do it. I had already made "my call" to P.P. on May 15. It was his responsibility as the Quality Control rep to either get the information or have someone knowledgeable call me. At this point I had had it. So much for the acclaimed Customer Service. I did try a recommendation in the Owner's Manual. I made a poultice of laundry detergent and cat litter and let it set overnight and brushed it with a wire broom in the morning. Absolutely nothing came off. Because of the length I knew I would have to go to explain this thoroughly, I just kept putting off reporting this to Angie's List. Just couldn't deal with it anymore.

We needed advice about the type & style of paving stones to use, so we went to the Pacific Outdoor Living showroom and talked to their designer. She really helped us to choose what looked best for our home. The demo was scary and extensive and was done quickly and cleanly with little collateral damage. We unearthed some unanticipated conditions under the driveway that required adjustments to the time schedule but the delay was unavoidable. The company adapted to the changed conditions and worked with whatever challenge presented itself. The result was a beautiful job. We are generally hands on types of people and continually asked questions about the work and how it was going throughout the project. They were polite and informative throughout. The follow up person, Marty, made sure that everything was to our satisfaction and told us to call him if there are any problems or questions in the future.

Best experience I've ever had with a contractor from salesman to final seal being placed on driveway. On a Wednesday evening, I sent an e-mail requesting to be contacted regarding my driveway project - the following morning I was contacted by Pacific Outdoor Living. A salesman then contacted me and said he could be in my area later that day. We met and agreed on the project and cost in an expedited timely fashion. On Friday, the scheduling team at Pacific Outdoor Living called me and scheduled work to begin the following Tuesday. On Tuesday, the subcontractor Busy Bee Pavers was on location @ 0630 and completed the agreed upon work plus worked through some additional unexpected work in the 4 days they told me it would take. My driveway was completed on Friday. Every worker seemed to take pride in their work - I was truly impressed. The final details and cleanup was handled on Saturday as opposed to the following Monday. I would highly recommend this company's services.

My initial meeting was with a design counsultant, Karen Meinhart. Because the property was a newly constructed house, the property was an empty slate (front and backyard). Karen's was not only knowledgable about hardscape design but well versed in horticulture. She was instrumental in getting the plan approved by my homeowner's association. As the project commenced, I found the crew to be professional, friendly, but most importantly hard working. I would often stop by the project and observed the entire crew diligently working (like ants). Overall, I was extremely impressed with the results of the project.

Our first meeting with Jeff Valerius for an estimate was pleasant and informative. My wife and I were surprised at the low price, relative to other companies. Once the date was set to start work, things moved quickly and efficiently. The crew leader, Edmilson, was always available to answer questions. Trash and debris were well contained. The only problem we had was when we realized that the colors we chose for the pavers didn't really match well with our house. Marty, the crew manager, came by that very day to discuss the issue. We worked out a solution right away and we were very happy with the final colors. We did have to pay a little extra money for the color change (returning some of the pavers and delivery cost for new pavers), but it was well worth it. The job was completed in about two weeks as promised. Pacific Pavingstone did a superb job.

When I contacted Pacific on line a representative called me the same day and set up an appointment for the following day. Chris, the sales rep, was very courteous and helpful in explaining about the whole process. He even left me a DVD that took me through the whole process so that I could understand what was happening. We set a date to start. Chip and his crew began work and were stopped by the City. I came to understand that Downey is one tough city to get work approved in. With the help of Marty and Chip we worked our way through all of the paper work required by the City. Marty was there to hold my hand and encourage me as this went on, Chip assured me that the job would be made a priority as soon as we had the proper permits. When we got everything cleared up Chip and Gary's crew began work. The guys were very hard working and kept the work site clean. Their commitment to craftmanship was amazing. The final result is beautiful. I highly recommend this company!

It went well from start to finish and we were very pleased with the conduct of the work crews, and supervisors. The total job was done within the time frame promised and no extra charges were made. The final looks and performance were better than we expected. Overall we are very satisfied with the our new driveway. We highly recommend this contractor for driveway renewal and concrete paving stone installation.

I've owned this house for over 30 years, and it really needed a new driveway and walkway. They were very professional. I would definitely use them again. I am very happy with the work performed, and I recommend them to others in need of this type of work.

The crew didn't show up on the first scheduled day of work and didn't call. I had to call POL determine the status. I was told that a project manager would be on the job the first day, would introduce himself to me and provide contact information should I need assistance when he was not on the job site. That never happened. The crew left the site in a mess every day when they left. They left trash everywhere, including lunch trash and debris. On the second day of work, the crew goofed off most of the day, sat around on the driveway and the front porch, talked on their cell phones, were loud and raucous, used crude and vulgar language and only got to work after I called POL to complain. When they 'finished' the job, they left the job site in a complete mess. The work still has not been completed to my satisfaction, the company is unresponsive and I've been forced to file complaints with the Better Business Bureau and the State Contractors Licensing Board. DO NOT USE THIS COMPANY.

Beautiful design and terrific people. Just terrific!

They were right on time and they did very good work. I would certainly recommend them. If I had more work to be done, I would surely use them. I thought they were excellent guys to work with! They were always on time and they treated me with respect.

They really did a wonderful job. They were at my house when they said they would be. It took a couple of days to complete the job and they picked up after themselves each day. The price was right on target with the estimate.

I could not ask for a better contractor to do this work. Everything was detailed and I liked how they work well with their customers.

If installing hard scape can be a transcendent experience, this was it. The sales representative spent hours with us as we struggled to decide what we wanted. He came out at least twice, took detailed pictures and had two batches of sample stones delivered. The very day he came with the contract for us to sign, we'd received an advertising postcard from the company with a $500 coupon and he honored it on the spot. Both the demolition and installation crews were highly professional and nice as can be. The job was done beautifully and not a speck of dirt was left behind.

Exceptional work. Pacific Pavingstone exceeded our expectations in every area, from their sales person Mike Owen to their site foreman Gilberto and his incredible construction team. They're not merely great craftsmen, but artisans, creating flowing curved paths and decorative steps that would make Frank Lloyd Wright proud. Look no further in Southern California for the best pavingstone company. I got 2 other quotes: 1 from a well-known national mega-hardware store and 1 from another large So. Cal. paver company. Both estimates were over $10,000 more and included sad old school hard-selling techniques. Had none of that nonsense with Pacific. And on top of doing a great job, they've renewed my faith that there are good contractors out there, and it's well worth doing the research to find the great ones like these guys.

The entire process was trouble free with no surprises. They showed up when promised, made steady progress, cleaned up each day, met with me each day to discuss the days planned activities, and achieved a great looking result.

Fair price, wonderful organization and very impressed with their responsiveness.

Working with them was a pleasure. They were punctual, professional, and made sure to explain each stage of what they were doing.