New-Pipe Plumbing & Rooter

I had used New Pipe before to re-pipe my entire house with copper and to bring a copper line down a one hundred foot driveway to my house. So despite some recent bad reviews, I decided to go with them because of my very favorable experience with them in the past. I was not wrong! There was a leak under a concrete driveway of our rental property, that I had been told by another contractor was probably a leaking pipe and he would cut into the driveway to find and repair it. I'm so glad I ignored his diagnosis and called Stephan. From the very first call to Stephan's cell phone to the completion of the job, it was not only painless but a pleasure. Stephan came to give me an estimate within a couple of hours of the call. He carefully inspected the entire house, the location of the sprinkler pipes and the condition of the pipe from the main. He showed me that the old piping from the main was in very bad shape. He suggested running copper under the house to the back yard sprinkler system and bypassing the old sprinkler line that was running under the driveway. He gave me a very fair price for the job (including the Angie's list discount without my asking for it). His crew, headed by Ronnie, did a fabulous job which they finished in one day and a couple of hours the next day to patch the concrete they had to dig through to get to the lawn in the back yard. There were several problems that they took in stride, without charging me an extra penny. The first was that the crawl space under the house was very small. No problem -- he brought a small guy, Milton, who did all the under the house work. While under there, Milton discovered a very wet area that was caused by a garden drain backing up. Stephan offered to hydro power it open, but when I told him I could get the job done for less money than his price, he graciously stepped aside and offered to come back to do it if my gardener was unsuccessful.. The second problem was that they encountered a filled-in swimming pool under the grass, which made it impossible to tunnel under the concrete from the house to the grass. So they cut through the concrete and carefully patched it when they were finished. The third problem was that we had just re-sodded the lawn two days previously and I was worried that they would ruin the sod by peeling it back to lay pipes to the sprinkler valve, and by stepping on it to work. Stephan assured me that he would replace the sod if it died. No need -- the sod looked perfect when they finished and even the man who laid it thought so. Stephan was right on top of the job, visiting several times to oversee it. Also, he went back to my residence that he had re-piped four years ago and tested and increased the house pressure, which became too low when we recently added an upstairs bathroom. I would definitely hire Stephan again and would recommend him to my friends. About those bad reviews, I talked to Stephan about them. In the last instance, he fired the technician that was responsible. So don't be afraid to hire Stephan and be candid with him about anything that troubles you..

They told me there is a $49 charge just to come to the house. Since I was desperate, I agreed to have them come out. Once they diagnosed the problem, they said it would be $175 to complete the job. We negotiated the price down to $100. While they went out to purchase parts for my toilet, I received another estimate from a different company that was much less. I didn't end up using this company due to the price, and went with another one for much less.

Prompt efficient response to call for service, appreciated that they kept me updated as to the progress of the arrival of the technician. Line was cleared quickly and efficiently. Overall, was very satisfied with this company which I found through Angie's List. Was also glad they offered the senior discount. I will use this company again if and when the need arises.

this company is waaaaaay overpriced, check out their yelp reviews as well. the guy wanted to charge me over $1000 to replace the water pressure regulator. i was rather surprised my that price, so i googled how much a water pressure regulator is. the search came up as the price being no more that $50- $300 and thats a price for an everyday consumer, not a licensed professional that gets there parts for cheaper. they get a big FAT FAIL. google gets an A+++++++

The person who answered my call said they could not give me an estimate over the phone. I asked if the estimate would be free and she said that since I was a return customer, they could give me a free estimate. First red flag. The plumber showed up on-time, looked at the sink drain and asked me what was on the other side of the wall (thinking he could open up the wall if he needed). Second red flag. Then, he asked to see the kitchen sink (on the other side of the house), under the house in the crawl space (to check for leaks) and then asked if he could check the water pressure for the house. Still I didn't have a quote from the guy.After all the investigations, he finally pulled out his "book" and said "This is the book that we use to give our estimates and based on this it would cost $338" Third red flag. I was floored. I told him this was WAY too high for a bathroom drain. He asked "How much do you think it's worth?" I said no more than $150, but that I was already uncomfortable with this whole experience. He said that he'd call his office and see if they would accept that amount for service. In the end, we agreed on $130 (which felt reasonable). In the end, the service was fine.

They said it would be twice as much in cost and they said it would need to be paid upfront. The water in the toilet and tub were not going down and weren't resolved. New-Pipe came out and didn't come with correct equipment. One of the workers even took me out and told me they would put the drain out away from the house so it would not bother the walkway. He said they couldn't do it that day but would be out to do it again with the proper equipment. Another crew came out a few weeks later, unannounced, and laid the drain along the walkway. I felt like I was always waiting, waiting, waiting. It just seemed like a vicious circle. I would've gone with something cheaper if I was not willing to invest with the best. The reviews were there for them, but it's not the case. They can say they bent over backwards but they never addressed the problem--the drainage in my toilet and tub. They left rocks and dirt around that they had had to move during the installation. They broke a number of plants in pots when they could've just moved them. They would come back to clean it out but then would come back without the tools. The whole purpose of going with them was to resolve this drainage problem. I finally got a hold of a higher-up, Peter, and he was to come out to see me. I told him I needed to get my grandson and we would be back by noon to have him out. We got back to the house before noon and no sign of Peter. He said he had already been there and where was I? I was furious. He said well, we should've charged you $1700. I was never arguing about price. I just wanted them to come back to fix the problem as I still have drainage issues. They keep coming back out but "don't have the correct equipment." I have just had to continue plunging to keep the drainage down. I will have to get another plumbing; however, the fact that I paid for what I thought was the best and they did have wonderful equipment when they wanted to have it. The communication was definitely lacking and the integrity was not there. UPDATE: I had handyman come out, and while he was at my house he looked at this plumbing problem. The handyman said that it was probably a main line. I told him the story. He unscrewed the overflow and it was clogged with hair. This was a simple fix that the plumbing company was unable to find. They did not even bother to come out with equipment to fix the problem. I went with New Pipe because of the wonderful equipment they had to put in a main line and they couldn't even catch this simple problem. They repeatedly said that the water would not go down in the tub.

Everything was A quality. The only thing that was an issue was that the job took an extra day longer than they had thought, but not horribly. They were working diligently the entire time. The person that did the quote was not the person doing the work. They gave us an Angie's List discount. They cleaned up beautifully and had great workmanship. We initially had them come out for another reason, but they were really trying to help us out financially by applying the service charge to the later work.

We purchased this home several months prior to this work and had three sewer back ups in a row. after a number of unsuccessful attempts and rootering the sewer, one of the plumbers was able to identify the issue: our sewer pipe was pierced by a piece of rebar (from a very old installation of a brick/cement fence). a number of companies bid on the job and New-Pipe came in with the most reasonable and cost efficient solution. George scheduled the repair on the very next day. he had coordinated a number of crews out to our home throughout the day to perform all of the separate aspects of the job. the repair was done in one day with some final clean up that the last crew came back to do the next morning. overall, an excellent experience! I have already recommended George, Stephan and crew and will do so every time anyone I know needs to hire a great, professional and honest plumbing company.

FRIDAY, DECEMBER 2 Missed work, waited for inspector to arrive. The supervisor and service technician arrived, very polite and friendly. They inserted camera thru drain clean out pipe, as the camera was going in, they reached cast iron pipe and couldn't get thru because of build up. They said that they couldn't clean out that build up because it would damage the cast iron pipe, so they recommended to dig further to expose the rest of the drainage pipe, cut out one piece of the cast iron pipe and replace with new piece with clean out pipe. They mentioned that would be around $350 (I don't remember the exact cost, the supervisor kept the estimate paperwork). I decided that price seemed fair, so I accepted, and allowed them to come the next morning to start work. SATURDAY DECEMBER 3 The supervisor arrived with two workers. The two workers started digging, found that the cast iron pipe was cracking from a tree root. They opened up the cast iron pipe under the house to continue letting the camera go thru to inspect the rest of the drain pipe that went under my backyard and into the city sewer system in the back alley. They found that the root from our backyard tree had clogged up a piece of the pipe in the back of the alley. At this point, I got worried and I asked the supervisor how much will it cost to replace the entire drain pipe in my backyard. He said not to worry yet, and to let them inspect further into the pipe until it reaches city sewer line and hope that there's no further root damage in the drain pipe. Then he stated that he will have a better understanding of the cost of the entire pipe once he sees everything from start to finish. I said alright. Then the two workers started to dig in my backyard to find the clogged part of the pipe that the tree had caused. By the late afternoon, they had found the part of the pipe that was clogged, unfortunately, that piece of the pipe was cut open during the digging process. The supervisor mentioned that it would cost $2,025 to fix the parts they had just dug up. Then he mentioned it would make more sense to replace the entire drain pipe from house to yard (65ft 4" cast iron with trenchless pipe burst), and from yard to city sewer (20ft of 4-6" cast iron with epoxy lining) for $12,680.00! I felt a huge knot in my stomach. It was already getting dark outside and they didn't have time to put a temporary tube to seal the gaps on the cast iron pipe. My family couldn't flush the toilet, use the shower or sinks!! I felt like I was cornered. I had no advance warning earlier that day that I would be left overnight like this. I didn't know what to do. I don't have that kind of money. My family needed to use the water, and I knew we didn't have a few days to shop around for estimates. It was so unfair. In a panic, I signed the contract for them to begin work the next day. The supervisor mentioned that the work should be done in about a day (which it wasn't, but more on that below). He also mentioned there was also a cancellation fee a little over $1k. After they left, I realized what I had just done. I was seriously stressing out and I called the supervisor later that night and explained to him that the estimate he gave me was very high and I could just not afford it. I would have to borrow money and credit cards from family members, and risk losing my home (not having enough money for mortgage and bills). He said he would talk to his boss and would let me know what they come up with. SUNDAY, DECEMBER 4 A crew of 5 arrived (3 of which I noticed were there temporarily to help with trenchless pipe burst and epoxy lining) to begin the work. When I spoke with the supervisor, he mentioned that they were only able to lower the cost to $10k. Although I appreciated the cost adjustment, this was still way too high for me. I just had eye surgery about 3 weeks ago, and I told him I only have $6k, and the rest I would need to borrow from relatives and I would be putting my family and my home at risk losing this much money, I would go into financial ruin. I asked the supervisor if I could speak to his manager about lowering the cost more, which I did, and I explained to his manager about my situation, and that if he could please understand and if there's anything that could be done to adjust the cost even lower (we could help dig, etc). He stated that $10k is as low as they will go (since they, as a company, have their expenses, and have to pay for workers comp and insurance), and that they would let me pay a portion now and the rest in monthly installments. I felt so defeated. Once 3 of the workers left, only 2 remained and one of the workers realized there were some missing pieces they needed to finish the project so he headed out to North Hollywood and to Home Depot to find these items while the other worker stood in backyard waiting. He came back and said that they didn't have a connector piece and the supply store that carries it is closed on Sundays, so they would have to come back tomorrow to finish the job. Only until very late in the evening did they put a temporary tube so we were finally able to use the water again. The trench hole still remained open. MONDAY, DECEMBER 5 Missed work day. Two workers were running late (mentioned they had a meeting in the morning and traffic). Once they got there, they continued working on the project. Towards the end, one worker headed out once again (and was gone for quite some time) to Home Depot to find Lime to throw underneath the house for the moisture. The other worker was closing the hole from the trench, but finished rather quickly and stood around waiting for the other worker to come back. They seemed to be in a rush, they mentioned they had another job to head to right after mine. Before they were about to leave, one worker mentioned that there was still a piece of OLD cast iron that was connected to the new piping they just put in. When I asked why, he said it was in 'OK' condition, so that's why he left it in there, which seemed very odd to me. I also noticed that there was still one long piece of trenchless pipe sitting in my yard, and wondered why I had 'paid' for this piece that was just sitting there if it wasn't going to be used. Before the two workers left, they cut it in two pieces and took off with it. I didn't see the supervisor this day, and asked when he was coming. They said he was busy and would come the next day to collect payment (and would bring revised contract). I then asked them if they were going to run the camera thru the new piping so I could double check how it looks, and since they were in a hurry, they said it was not necessary since it was all new pipe, and to speak with the supervisor if I needed him to bring the camera to re-check the new pipe work the next day. I did. TUESDAY, DECEMBER 6 ANOTHER missed work day. Sat home waiting. Supervisor mentioned he would be here around 11-12pm. He then called and said he was running late. He and the service technician arrived at 4pm. They brought the camera, upon inspection, the supervisor noticed there was still OLD cast iron pipe under the house. The supervisor then apologized and mentioned it was a mistake on their end and that all old cast iron pipes should have been removed. He then said that they would come back the next day to remove the old cast iron pipe and replace with new pipe. I was shocked. (Remember how I mentioned that I noticed an extra pipe laying around in my yard that was taken away by the workers?) The supervisor also mentioned that there was a wrong connection piece installed that connected to the drain clean out pipe, which caused the camera to go the opposite direction of where it needed to go. He mentioned that this would also need to be corrected the next day, and that we will be unable to use the water in the house for another couple of hours while the work was being done. The supervisor apologized, and mentioned that he would replace an old metal toilet connector with a new one that leads the new drain pipe at no cost to us to make up for their mistakes. To be honest, I feel very uneasy about this. But wait, there's more? When I was walking around my backyard while they were gathering their camera equipment, I then noticed a paper wallet sleeve with a DVD on the ground. I brought this to the supervisors attention when I found this. He mentioned it was probably the DVD of the pipe inspection and would watch it later that night to let me know if it was mine. WOW. They didn't even have the time to hand it to me. They just left it on the dirt floor for me to find... Before leaving, supervisor mentioned he would bring revised contract. WEDNESDAY, DECEMBER 7 ANOTHER missed work day. Two workers arrived. I asked them when their supervisor would get here. One of them mentioned he would come later. They finished the job, but didn't run a final camera inspection for us after the work was complete. My dad went under house to check their work for any possible leaks, fortunately he didn't find any. The workers finished around 2pm, there was still no sign of the supervisor. I asked when he would come, the workers then said that he won't be coming after all and that the supervisor was on his way to San Francisco for training projects. The worker never even mentioned anything about the inspection DVD that the supervisor took with him the previous day (the one I found on the ground). The supervisor had one of the workers write up the revised contract. I made partial payment and signed part of contract, scheduled to make rest of payments in monthly installments. This has all been one very upsetting experience, causing me thousands of dollars, putting my family and I into financial risk and causing me to lose valuable time at work. To Angies List members, please be cautious.

This company is like playing Russian Roulette if you look at the reviews. They completely took advantage of (robbed) a friend that I referred chose to use at the same time (another bad review on here). He finally inspired me to write this review which this company truly deserves. Highlight (or lowlights): - The price for the job ended up being competitive, but I had to grind to get the price down over $1500 (started way too high). - 4 man crew was a mess from the beginning. The owner (Stephan) mentioned that they'd put paper down to protect the newer hardwood floors, but didn't bring any and just started working making a mess tracking and grinding plaster into the floor. I had to put my own paper down, and even after doing this had to continue to remind (yell) them to add my paper underneath each new plaster hole they were randomly creating. - Broke one my shower valves in the wall, and tried to make it sound like they were doing me a huge favor by not charging me for the replacement they had to buy. The new one they put in was a different depth than the original, and had to have mickey mouse adapters added for the handles to work. - The night before their final day of work, I found a leak within the wall coming from the pipes in the 2nd story they had just replaced. Fortunately they ran out of time on the 2nd to last day and hadn't yet sealed up the wall. Otherwise, I wouldn't have found it until it had done some serious wood warping/mold damage. - Punctured a drain pipe in the wall through their carelessness to patch up exterior stucco on the 2nd floor. They reapplied stucco to a thin piece of paneling that they nailed in place in the wall. One of those nails went through the pipe. This unfortunately wasn't found until 10 months later. Bottom line, there are plenty of other companies out there. I've seen this one handle jobs unacceptably twice, so unless you're a betting man and used to losing, be sure to think twice.

At the time they posted on their web site a promotional price for drain cleaning. In addition, they were listed with the BBB. So I decided to call them. They were on time. After spending approx. 5 minutes sizing the situation, the plummer provided me with a quote that was much higher than what they posted on their site. I asked him why? They told me that since the bathtub drain did not have a clean out trap to the outside of my building, I was not qualified for the promotional price. I was not too pleased about that. After hageling over the price, we decided on a price of $100 dollars. It took them just approx. 10 to unclog the drain. I would have graded them higher if they gave me their promotional price.Let the buyer be aware. I can say, get them to provide you with a FREE Estimate before you approve them to come over to do any Job. That goes for every pluming company. I have very mixed feelings. From start to finish, 35 from arriving till they left.

Overall, he did good job. He was very polite!

Stephan is now the only plumber I will use. I am having a dinner tomorrow for 75 people. All my cooking was to be done or almost done by tonight. Then my garbage disposal backed up all over my kitchen floor. I thought I could fix it but I couldn't. It was 8:00 pm. I did not want to wait until the morning to get someone here so I knew I would be paying top dollar - but I didn't know how long I would have to wait. Plus my house is really hard to find, especially at night. I'm under the Hollywood Sign so it's very windy and very dark. I called Stephan. He was here in 30 minutes! And my disposal is fixed and I only lost one hour of cooking time. Amazing service. He's still here finishing up but I didn't want to wait to write this review.

I telephoned the company to obtain an estimate for services to locate and repair an underground leak on my property. The company representative made an appointment with me for Wednesday 9/28 and advised me that there would be a $49 service charge for the visit. After talking it over with my husband, I called back to cancel the appointment. I was asked why I was canceling and I candidly told them that I already had a service company come out for the purpose of locating and reqpairing the underground leak and after reviewing my situation told me I had an underground leak, which I already knew, and he did not have the equipment required to locate it. I was charged a service charge for the visit. Therefore we preferred to have a company give us an estimate of the job without charge before the work is performed. He said "have a good day" and hung the phone up abrupttly in my face. I have located other plumbers on Angie's list who will come to the property and give a free estimate of the work before doing the job. Therefore it appears that my preference is not unreasonable. This vendor was very rude and unprofessional.

From speaking with the incredible office manager, Mary, till the completion of the project, It went beyond flawless and, in fact, they saved me future grief and thousands of dollars.

Everything went okay and they were really fair but I will not use them again in the future.

Their service is superb and very professional. The price was fair. I had three other bids, and they were half of the highest price. He is reasonable, easy to talk to, explains things, and has a good crew.

Needed a new plumber for a big re-piping job on my house. Thought I'd get bids from 3 plumbers from Angie's list and pick the best one. Contacted a guy named Ever at New-Pipe a few weeks ago - he was nice. Explained that they wouldn't be able to come out and give me an estimate until 2 weeks hence. I said that was fine and scheduled for 11 AM today. Yesterday I called (note: they didn't call me) to confirm, as I'd have to take time off of work to meet the plumber. They said they never heard of me and when Ever called me back an hour later, he said he had no recollection of our call and that "our computers went down and we lost some stuff." Fine - would he still be coming out tomorrow, I asked. "Yes indeed." Fast forward to today at noon - sitting, waiting - no one shows up. I call them and they say "someone is on the way - sorry - he;s late." No call to let me know. You just cost yourselves a $5,000+ job, guys. AVOID THEM.

Stephan, the owner, is very personable, honest and dependable; he and his crew were very thorough, very efficient and all was done as promised.

First employee(Jack) bid too low and adjunct tile person was a no-show.Employment terminated and promised no future problems. Second tile person was late (traffic.car trouble,etc) but frankly it was the same excuse that that was given for the first tile person. Don't know if they are the same person. Owner swore he was minutes away and was hours late. .Left damage on floor from tape.Other late days while trying to get this job started. This group is very disorganized. I stayed home multiple days only to have very late or no-show workers.

They were prompt and completed what seemed to be significant work in two days. They excavated for the pipe runs and replaced the dirt and asphalt that they moved. We were very pleased with their work - it was quick and minimally disruptive. The price was a bit of a shock but I really don't know what stuff like this costs and I didn't get another estimate.

Response initially delayed to large job; no big deal but it kept the family waiting. If you use the company, ask for Harry...extremely professional. Price was a little high, but any stoppage is covered for free for the next 5 years.

They let me look through the camera to see what was going on. We did encounter some problems though. First, instead of going around a tree root, they cut the root. This tree is very big and very old and is one of our favorite trees. We had to call out a tree specialist to find out how much damage was done. We have to wait to see how the tree will react to the cut root. The second problem included an area of our driveway that they had to patch a 3x3x2 area with asphalt. They used the wrong color of asphalt to start with. After we told them it was the wrong color, they replaced it with the right color. We didn't know this then, but most plumbers do not do the patching. Most plumbers call an actual asphalt company. We believe that most of the asphalt will wash after the first rain storm. Those two things were significantly negative for us.

They were excellent. I paid $4500 for their service. They were prompt, thorough and they did an excellent job. I would definitely use their services in the future too.

I was given an appointment with a specific time, and no one showed up. No phone call or anything to explain. I'm not about to go chasing after a contractor, so it seemed like they didn't care about my business.