New-Pipe Plumbing & Rooter

Overall it went great. Our hot water went out on New Years Day. They came out the next day to fix it. They are very responsible, responsive and reasonable in price. I will continue to use them in the future.

My tenant called and said they smelled gas around our gas log fireplace on a Saturday morning. I called New-Pipe and they arrived 20 minutes later. They diagnosed the problem (a bad valve) and shut off the gas. I told them that I needed to check with my home warranty. The Home Warranty people gave me a runaround for 4 days, finally telling me it was not covered. I called New-Pipe again, and even after I had almost given the job to someone else, they were back within 2 hours. They gave me several options, (the pipes were going to need to be rerouted) and recommended that I cap the pipe for only $150, they can come back later when I decide on which of the permanent fixes I choose. They completed the work in less than an hour. They are prompt, fast, professional & friendly. Great company!

They got the sinks going, but it did not last very long. The price was pretty reasonable. He was running a little late, but he was very polite and seemed to know what he was doing. It went fine. He was very efficient. They are located less than four blocks from where I live and they told me that they would have a personnel by 10 o'clock and he did not show up till almost 11:30 and I did not like this.

It was extremely bad. They cut out all the piping without telling me and I was no longer able to use the gas lamps that had been installed in my backyard for decades and my gas fireplace was no longer working. I had to have them come back to fix all the work they screwed up. They looked at it and said they couldn't fix it and walked out. I profusely tried to get hold of them dozens of times and they avoided my phone calls. They did do part of the work but they screwed everything else up. They were cordial when they showed up but they never returned my phone calls. I would never use them again. I repeatedly tried to get hold of them because there was a tax credit for the tankless water heater they installed and they didn't return my calls so I lost the tax credit.

Even though we spent more than we had originally planned, there were no surprises, Benny was very thorough and he explained everything every step of the way. The repair wasn't a complete shock, the plumber that cleared out our line the last time we had a stop up tried telling us that our only choice was a 7000 job which would take 4 days! I feel comfortable saying that Benny cared more about what we felt was best for us rather than the most expensive (which means more money for him). They worked their butts off so that they could finish in one day so that our house would be guest ready and cleaned up better than I ever imagined. We found ourselves a plumber and company for life!

The crew was on time for the 2 day job, worked hard, and finished in the timeframe they discussed. As far as quality of the work given it was a sewer line fix it's hard for a novice to tell (we've had no issues so far) so I can't say with credibility it was an A+ quality job but given the quality of the interaction with George I have every reason to think it was done with pride and quality. My only small quibble would be the landscaping replacement was not 100% as it was prior to the work, but I place that significance low on my list of priorities and only mention it to give a comprehensive review. Overall I would 100% do business with New Pipe again and have referred people to them.

Noticed a leak in the ceiling and wall around the shower in the rarely used guest bathroom. We are on concrete slab so all the pipes are in the attic. We've used New Pipe and Plumbing for all our plumbing stuff over the last 8 years, so I called them to get an estimate. Every time I call them I am surprised by how sweet their receptionist (or office manager?) is. She is sympathetic and efficient which is exactly what I needed when I knew I was facing a big and expensive headache. She asked if I needed someone immediately or if she could schedule Stephan to come out the following day to take a look and give me an estimate. Since it was a guest bath, I had no problem waiting till the next day. Stephan arrived within the 2-hour time frame they quoted me, and was very polite and courteous at my door. He tried to put on booties over his shoes to protect my floors, but I told him it was unnecessary, though I appreciated the thought. He took a look at the problem, made a face and said that they would need to replace the risers, and swap out the faucet which was also leaking. None of this was a surprise-- the pipes have always made horrible groaning noises in that shower-- ahh the charm of a 75-year old house. Stephan walked me through the process (cutting through the drywall, pulling out the risers and replacing them, and then re-patching the wall and leaving it prepped for me to paint). He said it was hard to say until they got in there exactly how much of the pipes in the attic they would need to replace. He said ballpark $1500 to $1800 and he'd give me 10% off for being an Angie's List client. We also discussed the possibility of re-piping the whole house with copper for $5100 but I just couldn't afford to do that at this time. Stephan said they could start on it the next day if I wanted. I thanked him, told him I needed to talk it over with my husband, but that I'd call them. I didn't call other plumbers for estimates, I trust these guys and know they'd do it right. We scheduled the work with the super sweet office manager (Mary?) and Stephan called me to confirm times and to remind me that they'd be shutting off the water in the house for the repair. Again, on the day of, Stephan showed up with his crew on time and they got to work. These guys were fantastic-- they put drop cloths throughout their walkways and around the job site, and were always considerate. They found the leak, it was actually the result of a bad patch job prior to our buying the house, and when they got into the wall they realized that they'd have to do the pipe all the way to the toilet as well as the shower. Stephan explained that since they guarantee their work, they have to do it "right" and not cut corners, and any time you are patching the old galvanized pipes with copper, it is a delicate operation (see the original leak being from a bad patch job 10 years ago). He showed me the problem, I could see how rusty everything was. He said he'd just charge me for the material and the labor for the additional work. While they were doing the job, I asked him about the faucet on the sink vanity and he said he'd fix it for me-- also ended up being more complicated than we thought involving him going to the hardware store for a part, but he didn't charge me for it. All in all, at the end of the day (6 hours) even including the additional work he couldn't foresee, it came in under the original bid. It's the only time I've ever been delighted while writing a $1485 check, but to have the job go so smoothly, on time, with such courteous workers, and all for less than the estimate? I was delighted!! Sadly, I think we are moving... if only Stephan and New Pipe serviced the Seattle-area!!

I've used New Pipe plumbing twice thus far, but I won't be making the mistake a 3rd time. The first time, the technician Mario (who, for what it's worth, is a SUPER nice guy/good worker), was running way behind our 8am start time, so the call had to be rescheduled for the following day. The next day he showed up promptly, but as I stated above, found no problems in my sink and determined the clog issue was a problem in the main line of the apartment building. I paid for the service call, and that was that. On the second occasion, I made an appointment to clear a clogged bathtub drain. There is standing filthy water in my tub that makes it nearly impossible to take a shower without feeling like you're bathing down river from a sewage treatment plant. The office manager booked Mario for 8am again. I was happy it would be the same technician, as, despite his lack of punctuality the first time, was actually a really good guy and great plumber. This time, come 8:30am, Mario had still not arrived, so I called the office. The office manager claimed she had me marked down for 9am, and could not have booked an 8am call, as the staff had a meeting at that time. Welp, I'm sorry. You did book an 8am. The office manager apologized profusely, but I basically told her I'd take my business elsewhere. Maybe I'm being too h****** these guys. They are always very nice on the phone, and Mario was great in person. But come on. There are honest mistakes, and then there are honest mistakes when I'm ankle deep in tub sludge. Get it together.

I must first say that New-Pipe is my go to plumber. I have used them before for a copper re-pipe (my 1st job with them) , a replacement of the drain line under my duplex, and for rooting of my sewer line. I trust them, and they have fair prices. My new tenant called me yesterday and said the gas company had come out to turn on her gas, but the Gas co. had found a problem with the venting of the water heater. Because of my delay in getting back to her, she had called a plumber that had promised to come out between 9am and 1pm today. I called New-Pipe late yesterday, too late to get service last night, but they came out at 8am this morning to fix the problem (which made my new tenant very happy) Stefan said he normally charges 125 for the call/work done, but I guess since I have used them for multiple jobs, Stefan said no charge. Needless to say, I was very happy, and frankly is why I am writing this review so soon. I can't say enough good things about these guys (and gals at the office)

They called several times before coming out so that I was aware of when they would be out. I was very pleased with their service. He was very thorough, efficient, and professional. He stayed almost 45 minutes for this free estimate. The person that came out was the operations manager of the company.

Overall, the experience was pleasant. They were professional, courteous, clean and respectful... They arrived on time and did all they said they would do and agreed on.

They arrived on time for a noon appointment which I thought would be the repair time if I accepted their bid but it turned out to be the supervisor giving an estimate. I decided to keep the traditional style water heater. The owner of the company Stephan and 2 repair guys arrived around 2:30. Stephan was professional and informative and supervised the job himself. They did the extra work to remove the extra electric unit including closing off the pipes and unwiring the 220 electric. They did a good job and I'd use them again. I have used them for several jobs and recommended them in the past to friends who used them for big jobs. The heater replacement was necessary and they did a good job, but it turns out the puddle of water came from a leak in the airconditioner drainage. I realized this when I went the inspect the new heater and there was a new water puddle after running the A/C for a few days during our last heatwave.

They came in and fixed everything. They did just a great job!

Fantastic - they are my go-to plumbers now.

It was a great experience. I have a 1350 square foot house that was in dire need of an immediate entire sewer line replacement. The workmen arrived on time and completed a two day job in one day. The price was certainly not on the low side of my estimates but I wanted a quality job and they delivered. Further, their guarantee is six times longer than any other estimate. I would use them again.

After getting the information for Angie's list i called this company for estimate. they came to give estimate and the price quote was $5000. we setup the service date and gave them $500 advance. they came on the date schedule for service they were working whole day but they did the digging in the wrong place. next day the owner came him self and explained the situation and found a different alternative and they started working again the job of finally done on Monday. It took of 3 days instead of 1 day as per their estimate previously.But the they did a good job. i am happy with the service.

After obtaining a higher estimate elsewhere, I called New Pipe for a second estimate. They did the work for about $150 less and in a shorter time frame. They were very courteous, professional and cleaned up after the job. The office was good about communicating the price and following through.

I thought it was pretty good and was satisfied. My only criticism would be the price. They were on time and did what they needed to do.

Took to long for the size of the job.

The technicial came in the same day of contact, and examined both the appliance and the gas line hardware before leaving to purchase the correct hose and attachments. He returned quickly and finished the project quickly. Very nice and professional technician.

Great!This is the second time we used New Pipe. Last summer they did a full bathtub/sink installation as well as replacing the pipes for our washer to bring it up to code and installed a water line for our refrigerator. Stephan came promptly for the evaluation. Within 20 minutes, he diagnosed the entire problem with our plumbing issues, offered us a reasonable solution and worked within our budget. Although offering to come the next day to begin repairs, we had him come two days later. When he was running a little behind, he called early, made sure his guys were here to start the work. With three on his crew, they carefully dug up the top layer of our lawn, replaced the pipe and restored the top layer of grass. They worked hard, tested everything and completed the job within about 5.5 hours. We are very pleased and have used New Pipe for two major home projects and will continue to use them in the future for our plumbing needs.

We initially called the company when we were interested in purchasing the house, but the major issue we discovered was the 80 year old cast iron pipe that was buried in slab. If it burst, we would have to pull up the hard wood floors and break the slab. When I called, I told them I was looking for an estimate and an inspection as there was another clog that was cleared and we needed another inspection. They sent Greg who saw the job through from start to finish. He gave me good advice and calmed our nerves, explaining that a lining could be injected in the pipe to make it like new. He told me to call again if we go through with the house and he would give me a good price. I called several months later and Greg came back out and looked at it again and gave me a good price even though he couldn't exactly know how big the job would be given the angle of the pipes. It turned out to be the worst case scenario, yet he stuck to his word and his price. And even when there were other issues and slight miscommunications, he always handled them professionally and continued to stick to his word. I'm sure it was not a fun or lucrative job for him, but he still provided his best service. They were also very considerate about time. Since we have two small kids, Greg brought in more men to get it all done in a day, working 9am to 7pm to get it finished. Very impressive. All in all, I would definitely recommend the company and use them again. And I would certainly suggest you ask for Greg if you do.

The sprinkler line pressure was too high and the sprinkler heads kept popping off. Stephan answered my call immediately and came promptly to fix this problem before my new tenants moved in, even though he was very busy. A second regulator, separate from the house line, was installed so that house water pressure would not be decreased. Carlos, the technician who installed the regulator, did a beautiful job without disturbing the vegetation around the pipes. He worked quickly and left the area clean. Stephan gave us the Angie's discount. We were very pleased with the job and would not hesitate to refer this company for any plumbing job.

Carlos was on time both for the estimate and for the repair schedules. He was responsive and available on the phone. He was professional, clean, and looked to be very experienced in dealing with the particular single arm shower faucet issue I was having. The repair was performed within the water shutoff time slot of the high rise building that I live in, and the work area was cleaned up.I wiill definitely use these guys again in the future if I had another plumbing issue.

I am very truly satisfied. They were prompt, efficient, courteous. I am confident everything is going to work out. Great service.