T-J Roofing Co Inc

not well

Troy has been to our house twice, once for the estimate & once to answer more questions due to a scheduling conflict on our part. He was very courteous, professional answered all my questions. We have communicated via email as well. Choosing a roofer is a difficult decision. There is the pricing, materials, then you must choose the person/company and how they present themselves. We have had companies not show up, not call back, etc. Troy has been phenomenal about calling, emailing, and being on time! If we choose Baker RoofingI have no doubt the rest of the process will be equally professional!

It didn't go well because I ended up having to find someone else.

They got the quote. It was fine. They didn't impress me enough. I had a different company that gave me a quote that was super, so I am using them.

The estimator was professional and provide the most complete quote of the companies that where contacted. The crews arrived on schedule and perfomed there work in a professional manner. The work site was cleaned at the end of each day and all debris where removed at the end of the job. The work was completed on time and in a manner consistent with the apropriate codes and trade standards. A company representative visited the site to check on our satisfaction with the work to that date. At the completion of the original contract we discussed the addition of more skylights between the originals. Since the scope of this work was out of the ordinary it was done as a time and material not to exceed change notice to the original contract. The company made good on their word and brought the job in $526 under the maximum agreed amount. Baker Roofing worked with me to perform a job that was not a standard roofing project and I am very sastisfied with their performance and the results.

Just for reference, I don't usually give out Excellent ratings just because I was satisfied. I did, however, give them an Excellent on Responsiveness that is explained further below. Baker Roofing was prompt, quick, and efficient. They were very courteous, came in, did their thing, and packed up for the day. They were marked as FAIR for their professionalism due to the number of shingle pieces and roofing nails found in the pool. That being said, when removing old roofing, it's not exactly easy to remain neat and tidy. There were a couple of leaks during the first winter's storms (some flashing was not installed over the garage, and a nail went through one of the bathroom vents) but they were there very promptly the next day and fixed the issues. I did have to wait one extra day for the first leak, but that was due to someone having a major roof failure which I understood, and I appreciated the udpate via phone call. I liked this enough to give them an Excellent rating in Responsiveness. Troy was very happy to explain any process or item where we had questions or concerns. As project lead, things got done very efficiently. They are very responsive, their rates were comparable with quotes from several other companies. I would use their services again without hesitation.

THIS WAS AN EXCELLENT COMPANY. THEY GOT EVERYTHING DONE VERY QUICKLY. WE HAVE NOT HAD ANY PROBLEMS EVER SINCE. I THOUGHT THE PRICING WAS INEXPENSIVE FOR THE ACTUAL AMOUNT OF WORK THAT WAS DONE.