CORNERSTONE REAL ESTATE GROUP-RANDY THOMAS

The only reason for 1 star instead of zero is I had too. Randy Thomas seems like a decent human being, however, one of his realtors, Patricia Ontiveros, is not. She flips a house and then is the selling agent. I purchased one of her flipped houses last August. The house I paid 500k for is a total disaster. I was told the house was gutted and remodeled.... well that's a lie. The whole plumbing system failed after 1 week of moving in. The primary bathroom flooded 2 times, the laundry room, under the dishwasher the sink area. Per the plumber who "repaired" everything said the pipes had been dormant for quite some time. Later to find out from neighbors it's been like 30 years. The Primary bathroom now has a sump pump and I was told I can't flush toilet paper when used! I paid half a million dollars for a house with a bathroom that can't flush toilet paper! Patricia Ontiveros' crew used blue painters tape as trim on the house and painted it black to match the already existing trim. After the first rain .... all the paint came off the painters tape. There were ZERO permits pulled when they "gutted and remodeled" the house, IN FACT, a neighbor turned them into the city when Patricia Ontiveros' crew were replacing the roof. Patricia Ontiveros was cited and fined for not obtaining a permit for the roof. There is an out structure in the back of the home that was severely damaged in the December rains and has mold and grass growing through the floors! The drywall all over the home is now cracking/splitting/coming apart. I can push lightly on it and it will give! In addtion to not disclosing the house had been dormant for decades Patricia Ontiveros failed to disclose the house next door is a house for Disturbed Teenagers. They smoke weed out of bongs on the sidewalks, my cameras have captured them sneaking out and back in the middle of the night, and on and on and on. The list quite frankly goes on and on and on! I am a widow. I thought I did my due diligence... I got a referred realtor who was supposed to be a reliable realtor named Veronica Johnson (she totally failed me), a "trusted" home inspector, Donn Singleton of Healthy Home Inspections (enormous fail) , pest inspector, roof inspector, home owners insurance and purchased home warranty. What else could I do? Patricia Ontiveros did pay for the plumbing and HVAC. She promised to take care of EVERY ISSUE all of which that she saw for herself. Then Patricia Ontiveros blindsided me and has gone back on her word. Which actually shouldn't surprise me. Patricia Ontiveros is a nasty untrustworthy woman who used her sick child to make me trust and feel bad for her. There are more stories like mine from folks that have purchased "gutted and remodeled" homes from Patricia Ontiveros. She takes advantage of their ages and nationalities. One is actually family member of hers. In closing, stay far away from Patricia Ontiveros who works for Cornerstone! I would also stay way from Healthy Home Inspections and Realtor Veronica Johnso and the owner of her Treasue of Realty One Group Zoom. Be wary .... very wary!!!

The experience was nothing short of exceptional. Throughout the entire experience, Randy was fully engaged. Not once did we have to query Randy as to the status -- instead, Randy's communication was proactive, leaving my wife and I with a feeling that he had our best interest in mind.

My experience with Randy far exceeded all expectations that I had about working with a Realtor. After buying my first home with a different Realtor, I was not looking forward to the headache of having to do it again. I had read some reviews about Randy (all of which were 5 Star) so I felt pretty comfortable starting the process with him. After our first meeting I can honestly say it was a complete night and day difference from my past experience. Randy explained the whole process to me at the beginning and because of this I felt comfortable the entire time. Finding and buying a house was one of the biggest decisions of my life and it really helped to have an agent that I had complete confidence in. Along the way different issues came up, but Randy was there to inform me about them and he even came up with creative solutions to solve the problems. His vast knowledge and experience was very evident each step of the way. I know that I would have not been able to close on time without Randy as my agent. We were coming down to the wire and he brought all parties together so that we were able to get in our home by the date that we needed. I cannot say enough about his tireless work ethic and his top level of service. I recommend him to anyone I know who's needing a realtor.