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AAA PLUS FLOORS R US INC

3.0(
1
)

Flooring Sales and Installation, Ceramic Tile, Floor Cleaning and Waxing,

... +2 more

About us

C-54 Tile and Stone Contractor specializing in Installation, Restoration, and Repair near San Diego (718757 and 862197) also, C-15 Floor Coverings classification and BBB A+ Rating AAA PLUS FLOORS R US, Inc. dba BERTREM CUSTOM TILE AND MARBLEWe install TILE,TRAVERTINE AND STONE. We grind, hone, restore, clean, seal, polish & repair all TILE AND STONE floors,BBB A+ Rating, 619 807 0081 We are the best tile installation and stone restoration company in San Diego and are experts in travertine maintenance. BBB A+ Rating 619- 644-0081 OR 866 TILE PRO We are San Diego's Premier Installation and Restoration Company. We are in our 15th year and have an A+ BBB Rating. Now selling STONE PRO and offering FREE delivery, product DEMONSTRATION, and EVALUATION, on orders over $50.00 in San Diego County. We have used Stone Pro exclusively on hundreds of jobs for about 7 years, so no one knows the Products and Industry better than AAA Plus Floors R Us. We do not use or sell any other stone care products, except Stone Pro. Buy on-line using the secure PayPal site, or pay by check or cash C.O.D. Join our Newsletter for monthly deals, product information, and stone care tips for the homeowner. And Now Buy on-line with San Diego Tile Locator, featuring:Stone Pro Cleaners, sealers and Polishes plus The Full Line Of Arizona Tile Products at Below Contractors rates. "Visit our galleries. I, Andy Bertrem, INSTALLED and/or POLISHED every single tile in every single photo. read about Andy & Angelica Bertrem and their charity work through the Cher Convention 2008, above, under "ABOUT US" Personal Interests WE ARE THE CONTRACTOR HIRED FOR KGTV EXTREME MAKEOVER TO INSTALL TILE AT ARC OF SAN DIEGO E-MAIL andy@aaaplusfloors.com Andy & Angelica are AAA, plus We do Floors. Two CA. Contractors Licenses 718757 & 862197, C-54 & C-15. Two $12,500 Contractors Completion Bonds & $1 million Liability Insurance. Established in 1996, we are A+ RATED members of the Better Business Bureau and the Tile Contractors Association of San Diego, and Andy Bertrem is a Ceramic Tile Consultant for the CTIOA WE ARE VERY PROUD OF OUR WORK. IT IS OUR PASSION. THERE ARE CURRENTLY 777 COMPLETED JOB PHOTOS IN OUR "IMAGE GALLERY". Below are a few of our most impressive Deco Tile and Stone Installa

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

C-54 Tile and Stone Contractor specializing in Installation, Restoration, and Repair near San Diego (718757 and 862197) also, C-15 Floor Coverings classification and BBB A+ Rating AAA PLUS FLOORS R US, Inc. dba BERTREM CUSTOM TILE AND MARBLEWe install TILE,TRAVERTINE AND STONE. We grind, hone, restore, clean, seal, polish & repair all TILE AND STONE floors,BBB A+ Rating, 619 807 0081 We are the best tile installation and stone restoration company in San Diego and are experts in travertine ma

Amenities

Warranties
Yes
Emergency Services
Yes

Reviews

3.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
2.0
Write a review
Showing 1-1 of 1 reviews
Gail D.
05/2011
3.0
ceramic tile, flooring contractor
  + 0 more
Their bid was similar to the other two bids we received. Having them as an Arizona Tile distributor was a selling point. The tile that we purchased is beautiful, and the price was great. Our family room floor was lower than the kitchen and the dining room, so the first step was to fill in about 2-3 inches with concrete over the family room and laundry room. The leveling of the floor did not go well. Andy's back was giving him problems, so the result was not ideal. He claimed that the unevenness would be corrected when the tile set was installed. The laying of the tile - Andy has a great eye. The spacing between the tiles is great. Unfortunately, the unevenness present from leveling the concrete was still in existence after the tile was laid. We had Andy remove the two worst areas (up and down when walking across the floor) which he did fix. The laundry room floor is still quite slanted. Overall the tiles are not flat to each other. The island and chairs in the kitchen (which had a level floor - he did to touch the base) rock - they did not on the previous floor. Andy would work only a few hours each day, and the job took several weeks to complete.
Description of Work: Removed tile from kitchen, leveled concrete floor in family room and laundry room and laid tile over all three areas. Also purchased tile from them, as representative of Arizona Tile.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
2.0
$9,000
Response from AAA PLUS FLOORS R US INC
What this customer never quite understood was, when floating to six different heights which were fixed, of course it can't be perfect. The main slab with wood was 21/2 inches, the kitchen was lower, the slab height was 13/4". The sliding glass door was only 1", the laundry was 0", and still we cut the door. The bedroom floors connected at 1/2" on left and 1" on right. It was also over 41/2 inches deep in the middle. A bowl shape. These spots were fixed and I had to meet there, no matter what. I did a great job. The 36 wheelbarrow load did hurt my back. The job looks beautiful, and I met all the requirements with the float. Of course it was not level. That would have been 3 inches up the slider and worse at the laundry door. That was unaceptable. In a perfect world this would be flat. That 70 year old house with numerous add-ons could not be flat and still connect at the edges. Two extra days on the float, with refloating each day when necessary. I did float in the kitchen, too. It had 2x2 tiles and was very unlevel to the family room. I added 1/2 " to zero at the wood on the far side. The homeowner was never home so she can't say what prep we did. I explained over and over to the husband. If I float level, it will be 3 inches above the door. It must end at 1" so that with the tile it is below the door runner, as it is. I have photos of this job, because the results are actually a miracle. Noone could have given a perfect install, under these conditions. I actually did a great job. The customer never really understood the variables. The job looks great, the lines are perfect, and the float is correct to each adjoining edge. The area I removed was where I asked the husband (in his 70s, and unsure what to do) chose a slope that she didn't like. I use a ten foot straight edge, so I asked him, straight across here, but this make this, look like this. etc. Whatever he chose, I went with. Member is virtually disabled and is hyper sensitive, so I revised the slopes to accomodate her. That was not a mistake, it was accomodation. No different from lowering a shower dam, or even removing it, to accomodate an invalid who can't step over the height.. As it was I set the height at the slider to work perfectly when, next year, she is in a wheelchair. The job is solid and will last forever, which is our guarantee. If the job had been less than perfect for the variables involved, she would never have said she was happy, which she did. Now that I'm gone she has forgotten the parameters. The job is beautiful. It's in my gallery. It will last forever. Two weeks is about what I said. 2 days for tearout. 3 days to deliver cement and sand and float 36 wheelbarrows full. 4 days to install (not one wall was straight, or diagonal. All were 10, 20, and 30 degree angels. 1 day to grout and finish. That was my quote before and that is what it took. I did not go home after several hours. I made more than 10 trips to RCP to pick up sand and cement (about 10,000 pounds for three cubic yards of sand alone). It's true I complained about my back, but never to her since she wasn't there. I stayed right on schedule, she forgets, She never quite understood that there is more to tile than just installing it. Prep and float take just as long as the install. The husband made decisions the wife can't live with, that's all

    Contact information

    1966 NINA CT, Spring Valley, CA 91977

    Licensing

    Bonded
    Insured
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    Service Categories

    Flooring Sales and Installation,
    Ceramic Tile,
    Floor Cleaning and Waxing,
    Kitchen and Bath Remodeling,
    Countertops and Backsplashes

    FAQ

    AAA PLUS FLOORS R US INC is currently rated 3 overall out of 5.
    No, AAA PLUS FLOORS R US INC does not offer free project estimates.
    No, AAA PLUS FLOORS R US INC does not offer eco-friendly accreditations.
    No, AAA PLUS FLOORS R US INC does not offer a senior discount.
    Yes, AAA PLUS FLOORS R US INC offers emergency services.
    Yes, AAA PLUS FLOORS R US INC offers warranties.
    AAA PLUS FLOORS R US INC offers the following services: C-54 Tile and Stone Contractor specializing in Installation, Restoration, and Repair near San Diego (718757 and 862197) also, C-15 Floor Coverings classification and BBB A+ Rating AAA PLUS FLOORS R US, Inc. dba BERTREM CUSTOM TILE AND MARBLEWe install TILE,TRAVERTINE AND STONE. We grind, hone, restore, clean, seal, polish & repair all TILE AND STONE floors,BBB A+ Rating, 619 807 0081 We are the best tile installation and stone restoration company in San Diego and are experts in travertine ma

    Contact information

    1966 NINA CT, Spring Valley, CA 91977