Sugar Bear Plumbing Co. has been owned & operated by Lawrence Smith, since 2001. Sugar Bear is a nickname given by some mutual friends of the owner and the name just stuck. Now Sugar Bear Plumbing Co. is steady growing every year, adding new Experienced Service Technicians and Experienced Office Personnel. Our San Francisco plumbing company has a great team of professionals committed to serving you with on-time appointments, straight forward pricing, warehouse on wheels, and we’ll fix it right the first time. You can rely on our San Francisco plumbing company to respect the comfort and safety of your home, providing neat, clean, uniformed professionals to take care of your plumbing service requests while using floor-savers, proven parts and equipment.
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, water heaters, drain cleaning, toilet & sewer repair.
TERRIBLE -AWFUL - DID NOT FINISH JOB! Two Sugar Bear employees installed a dishwasher for me on Tuesday, Dec. 21, 2021. The installation & haul away cost me $732.00, more than the dishwasher itself, plus tips that I now deeply regret. I have never received a receipt for the expense. There is a SERIOUS PROBLEM with the dishwasher "installation" performed by Sugar Bear: THE DISHWASHER WILL NOT DRAIN. There is now standing water in it, and I can't use it. When I called on Wednesday, Dec. 22, 2021 for assistance, the installer called me back and said he'd done the installation correctly and it was not his problem; he said that it was Samsung's problem. However, this is NOT true! It IS Sugar Bear's problem and responsibility. SAMSUNG advises that if the dishwasher does not drain, there are two installation actions that should have been done. The Sugar Bear employees FAILED to perform these 2 ACTIONS while installing the dishwasher: 1.) making a "high loop" in the drain hose and 2.) connecting the hose to an air gap. The installers did NOT perform the dishwasher installation correctly. I am very unhappy about this situation, and I believe that the installation must be completed by Sugar Bear without further expense on my part. The installation on Tuesday was not done correctly, plus they left a chip out of my counter. I chose this company because of good reviews on Yelp, but Sugar Bear refuses to finish the job I paid so much for, and the company is ignoring my requests. They get a big zero for customer service. Update to review of 12/27/2021: Lawrence Smith, manager of Sugar Bear Plumbing Co, saw my review of my terrible experience with the faulty dishwasher installation, and called me to say that "this was not who they (Sugar Bear) were" and he would make it right for me. On Thursday, 01/27/2022, Lawrence did make it right. He installed the air gap that should have been installed on 12/27/2021, he installed a new kitchen faucet that I had purchased, and then tested the dishwasher. I now have a functional dishwasher! Thank you, Lawrence, for assuring me of Sugar Bear's integrity and for following through by holding your company accountable. The deep scratch on my wood floor, caused by Sugar Bear's employees dragging the old dishwasher down the hall, still requires remedy by Sugar Bear; Lawrence has promised to take care of it.
Description of Work: remove old dishwasher and install new one
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$750
Marcela G.
08/2017
5.0
plumbing
+ -1 more
Overall the quality was good. The price is expensive.
Description of Work: They did all the plumbing for my remodeling.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Arlene O.
09/2016
5.0
plumbing
+ -1 more
.
Description of Work: I used Sugar Bear Plumbing Co for plumbing. They replaced my toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Katie G.
05/2011
5.0
plumbing, home remodeling
+ 0 more
Lawrence of Sugar Bear Plumbing has done several jobs for us. The most recent was a bathroom remodel. It's a tight spot but we're very happy with the end results. He was receptive to our needs and last minute changes. He is primarily a plumber and works with others to do the tile work, painting, etc. We were especially happy with the plumbing job, the framing, and the tile work. The paint job was contracted out. Price was an issue and we got what we paid for on the paint job. I can't actually remember when we had the job done. However we're still happy with it. He also replumbed our house. No issues there. If we needed a plumber or to do plubming work, I would call him again.
Description of Work: Sugar Bear Plumbing has done two jobs for us: repiping of our house (2005) and a bathroom remodel (2009?). Details are included below.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
GERALDINE W.
03/2011
5.0
plumbing
+ -1 more
WOW!! I never thought I would work with a person in business that was conscientious and took his work so importantly that he would stay late to make sure everything was done right. Lawrence came back and double checked that everything was cleaned up and done properly for city codes. The city passed all the work that he did with flying colors. He really values his workmanship. He encountered many problems during the job, but handled himself professionally. He remained calm and collected. He did a wonderful job. He has updated equipment and used a camera to look into the pipe.
Description of Work: They fixed the sewer pipe from the house to the street.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MORTON B.
04/2010
3.0
plumbing
+ -1 more
He did an adequate job, but it wasn't finished - it was still leaking after we got a lot of rain. He thought he had taken care of it, but it was still leaking and he wasn't taking my calls. His office answered their calls, but I guess they didn't get ahold of him. He was nice, just not reliable. I had to call someone else to finish it.
Description of Work: Sugar Bear Plumbing Inc was here to fix a leak in the sump pump in the ground. The handle kept coming up and hitting the side of the sump pump.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
Katie G.
03/2009
5.0
plumbing, home remodeling
+ 0 more
Being an old house, there were a lot of issues that came up (e.g. where to put the waste drains). This was not a do-it-yourself project and we're glad we hired someone with Lawrence’s experience. He handled the issues creatively, finding ways around what appeared to be major obstacles. The project took longer than anticipated but a good part of that was our own indecision about what we wanted. Wavering over the style of sink, picking out tile, etc. took much longer than expected and certainly led to delays in the project. I would most definitely recommend Lawrence and Sugar Bowl Plumbing and would use him again on projects at my own home. He is reasonably priced and does a good job. He contracts out areas that are not his expertise including tile work, electrical and painting. My biggest tip to new customers. Be clear about what you want and what you expect as far as design and finishes. Don't expect Sugar Bear Plumbing or their contractors to be able to intuit what you want. If you don't like brass door fixtures or halogen lights, make that clear in the beginning. Also, work out the major design and style issues before starting the project. Our hemming and hawing over sink styles (pedestal, bowl, or cabinet) and picking out tile led to delays in the project. Lawrence is great at the building side of things – he knows his stuff and has all the necessary tools and equipment. If you are particular about design or don't know what you want, you might want to include a designer in the project. Overall we’re very happy with the bathroom project and feel that we got our monies worth by using Sugar Bear Plumbing. I would recommend Sugar Bear Plumbing and would not hesitate to use them in the future. Lawrence is really easy to work with, listens to what you have to say, and is a nice guy.
Description of Work: We've had Lawrence from Sugar Bear Plumbing do two big jobs for us over the past couple of years. First he re-piped our house putting in new copper piping, replacing several of our waste pipes, and installing new fixtures. The job went well, was on time, and was well priced. Based on our previous experience with Sugar Bear, we hired them again to do a bathroom remodel. In November 2008, we hired Sugar Bear to combine a toilet room with a wet bar to create a guest bathroom with a shower downstairs.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$15,000
Contact information
101 A-Hickey Blvd # 120, South San Francisco, CA 94080
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Service Categories
Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Basement Waterproofing,
Water Filtration and Softening,
Water Heaters,
Heating and Air Conditioning
FAQ
Sugar Bear Plumbing Co is currently rated 4.1 overall out of 5.
Sunday: 8:30 AM - 5:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 8:30 AM - 5:00 PM
Sugar Bear Plumbing Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sugar Bear Plumbing Co does not offer free project estimates.
Yes, Sugar Bear Plumbing Co offers eco-friendly accreditations.
No, Sugar Bear Plumbing Co does not offer a senior discount.
Yes, Sugar Bear Plumbing Co offers emergency services.
Yes, Sugar Bear Plumbing Co offers warranties.
Sugar Bear Plumbing Co offers the following services: Plumbing, water heaters, drain cleaning, toilet & sewer repair.
Contact information
101 A-Hickey Blvd # 120, South San Francisco, CA 94080