Isaac was very respectful and friendly when I first met him and he walked me through the estimation process after he figured it was the shower drain problem. When I saw the estimate I was taken aback when I saw it was about $550. Being a senior I asked for some discounts. Even then it was still $450 . Didn’t realize there was a fee of $245 for the visit added to bill that boosted the estimate, though I was told the estimate was free. It would have been better if I was told I needed to pay for visit to get estimate. Anyway that estimate was scrapped as Isaac discovered the problem is in the main sewer line and he had to remove toilet to unclog and reinstall. Obviously that jacked up the estimate and even with the 20% discount the new number was about $913. I was stuck and realized I had to do it and get rid of the problem as I didn’t want to spend any more time on it. All in all it was a rude awakening that everything is going up through the roof. However, Isaac helped lessen the pain by completing the job professionally , efficiently and expeditiously. Thanks Isaac!
Response from SplashFix Plumbing
Hey Walter, we sincerely apologize for any confusion! To clarify, our estimates are indeed free. However, once an estimate is approved, a service fee is included in the pricing to help cover various business expenses. If the estimate wasn’t approved, there wouldn’t have been any charges.
We strive to keep our process as transparent as possible, but we appreciate your feedback and will use it to ensure we communicate this step more clearly in the future.
Thank you for the kind words about Isaac—we’ll be sure to pass them along! Isaac also mentioned your wife had a dentist appointment today—we hope you stocked up on plenty of ice cream for her recovery!