Sovereignty Plumbing

Jacob, the owner and sole employee of Sovereignty Plumbing is possibly the most dishonest and unprofessional businessperson that I've encountered in the Bay Area. I purchased one of the deals that he was offering on the Angie's List website. The deal was for one hour of plumbing services for $117. After the purchase I sent an email to follow up and to schedule the work. After the email, I called and left a voicemail. I didn't receive a call back. The next day, I called again and left another voicemail and followed that up with another email. After finally getting Jacob on the phone I described the job and I told him that I needed to have a plumbing permit pulled for the work. He gave me a quote of $275 for the time and materials and $250 for the permit. After I told him that I had purchased the $117 deal that he offered, he came up with a whole bunch of bogus excuses for why he didn't want to do the work. I told him that he shouldn't offer the deal if he wasn't going to honor it. He basically said that he didn't have to honor the deal and that it didn't matter because he could just go make the money off of someone else. Luckily, I found an honest plumber who did the work in an efficient and professional manner and who only charged me for the time that he actually worked plus the materials ($30) and for the actual cost of the permit which was only $169. The following week I had my inspection by the plumbing inspector from SFDBI and the work passed without any problems. Jacob of Sovereignty Plumbing was simply angry because he wasn't able to rip me off by getting paid $245 an hour and by over charging me for the cost of the plumbing permit. On top of all of that, now I have to get a refund for the $117 plumbing deal that I bought! What a shady character!

Jacob Serrano, the owner and sole employee of Sovereignty Plumbing is possibly the most dishonest businessperson that I've encountered in the Bay Area. I purchased one of the deals that he was offering on the Angie's List website. The deal was for one hour of plumbing services for $117. After the purchase I sent an email to follow up and to schedule the work. After the email, I called and left a voicemail. I didn't receive a call back. The next day, I called again and left another voicemail and followed that up with another email. After finally getting Jacob on the phone I described the job and I told him that I needed to have a plumbing permit pulled for the work. He gave me a quote of $275 for the time and materials and $250 for the permit. After I told him that I had purchased the $117 deal that he offered, he came up with a whole bunch of bogus excuses for why he didn't want to do the work. I told him that he shouldn't offer the deal if he wasn't going to honor it. He basically said that he didn't have to honor the deal and that it didn't matter because he could just go make the money off of someone else. Luckily, I found an honest plumber who did the work in an efficient and professional manner and who only charged me for the time that he actually worked plus the materials ($30) and for the actual cost of the permit which was only $169. Jacob Serrano of Sovereignty Plumbing was simply angry because he wasn't able to rip me off by getting paid $245 an hour and by over charging me for the cost of the plumbing permit. On top of all of that, now I have to get a refund for the $117 plumbing deal that I bought! What a shady character!

He was very quick and efficient. It only took him 30 minutes. Other plumber quoted my $1,000 and this was only $117. He was professional and didn't mess around.

I contacted Sovereignty Plumbing via e-mail and all communication regarding product, price and scheduling was done this way, which is the way I preferred to do it. They were very responsive. Jacob was running a little late but he called to let me know when to expect him. He did a great job and left both my bathrooms clean. Jacob was friendly and professional, and I would definitely call him again for any future plumbing needs.

there was some communication glitch between my tenant and the contractor. But it ended up fine. They did their job right.

Fine. He did a good job.

It went well. He is a good plumber. The issue I have is that in order to replace the garbage disposal and to snake out the drain he had to remove the trap, a ten dollar part. he asked if I wanted him to replace the trap with a new one. The trap holds water and eventually rots out, so I said yes. In order to complete the job he had to re-instal the trap. He charged me $125. for installing the garbage disposal and $125. for replacing a $10. part that he would have to replace any way. So $125. for garbage disposal + $125. for new trap +$125. for snaking out the drain + $125. for new trap.

I thought they were a bit expensive but were friendly. After they fixed it the first time it was still leaking and they came back out twice to fix it.

My problem was solved very quickly.

We had a bad experience with them. We ended up being charged several hundred Dollars and they didn't fix it. This was the first time that I was using them. I wouldn't recommend them. I would not use them in the future.

He worked on it for 5 hours when we called him initially. Then, he didn't come back for 2-3 weeks. Then he came back yesterday and worked on it. He was asking for more money, but we were a little wary of him. I guess he was working us in between other jobs. He really didn't smooth the ceiling out as much as my wife wanted it. He told my wife that he'd bring a part that would prevent the toilet from leaking into the downstairs bathroom. We were happy, but when he brought the part, he said it'd be $130 to install. Once we complained about the ceiling, he waived the charges. He is young and energetic, but it took a long time (3 visits) to be finished.

Started as leaking kitchen sink, turned out that disposal had worn out. I checked out disposals locally on-line asked if he (Jacob) could install the one I selected and he did. If I have any plumbing issues I will call this company. Jacob is a very nice guy. He explains everything.

It was fine. It took a little longer than I would have liked to get done because we couldn’t use our shower. They did great work though. Once they came out they finished the work in a few hours. I felt the price was fair.

I called for help with assessing a toilet leak and asked for a free estimate (standard is $45 for an estimate applied to invoice if you use their services or free for 10 miles away and I live 12 miles away from place of business). The assistant on the phone was very nice and cordial. She initially confirmed me for a same day appointment between a 4-5pm window and a free estimate saying the owner would be in my neighborhood. For comparison purposes, I asked how much it might cost to replace a valve saying I had an estimate for $130. When the assistant called back, I was told his price was $175 and that I would be charged the $45 estimate fee because they thought I would go for the lower bid. I said I still wanted the appointment because I already took time off work, the higher price was ok (I mentioned I already researched this plumber on angieslist and he sounded reasonable) and that I still needed a diagnosis (eg I didn't know if I needed a valve replacement yet), but I would like the free estimate. I was told this wasn't possible. After I arranged to have another plumber come out next day, the owner called me back that afternoon and offered to come at the original time. I appreciate the owner reaching out to me but I had already lost a day and made other plans.

Was not in the agreed upon time frame of 8-10A. But all else went very well. And we only delayed by a couple of hours.

The provider never showed up and never called to say that he wasn't coming. If he can't come by, ok, that's one thing. But not calling is just plain rude.

He came in really late. However he is personable and he did a good job. When I called to have him come back and do something else and he never called me back or got in touch with me so I went with someone else. Otherwise from that I was pleased with the work that he has done for me. I really liked him.

Rose was very courteous and thorough over the phone and through email. The person that came by our home for the estimate was extremely professional. Unfortunately their fees were a bit out of our price range though I might add that they wanted to use top shelf materials like copper. Their follow up was great and they even offered to lower the price by a few hundred dollars. Still, we had the work done by a friend which was still much more cost effective for us.

The service was very good and they finished the job right away.

They did do the work and the work was done correctly.

I liked that they didn’t try to increase the work needed. They seemed very honest, friendly and professional. They were also on-time. They also accepted a $25 Angie’s List discount.

I was given a window of 9:00-11:00. Jacob arrived at 9:50. He was courteous, informative, cheerful; really someone I was comfortable having in my home. He finished his work in an hour and a half and even took it upon himself to go downstairs and clean a drain cover. Everything was clean around and under the sink when he left. I was very happy with this experience and I would use these people again.

I worked with them on their busy timeline, which I understand. They did quality work, explained everything in detail to my satisfaction. The pricing was right. The owner himself came out to take care of me and his customer service skills are in high order. They were very responsive, they took great care of us and I am very pleased.

ON SHORT NOTICE, I HAD TO CANCEL MY FIRST APPOINTMENT. NO PROBLEM. THE 2 GENTLEMEN ARRIVED WITHIN THE 2 HOUR WINDOW. I WAS NOTIFIED WHEN THEY WERE ON THEIR WAY. THEY REMOVED THE TOILET FROM IT,S MASSIVE PACKING. THEY WERE EXTREMELY PERSONABLE AND INSTALLED IN NO TIME. THE BATHROOM WAS CLEANER WHEN THEY LEFT THEN WHEN THEY ARRIVED.. THEY POLISHED THE TOILET SO IT WAS FREE OF EVEN A FINGERPRINT. THEY HAULED AWAY ALL THE PACKING. THE TOILET WORKS PERFECTLY. I COULDN'T ASK FOR A BETTER EXPERIENCE.

We had a great experience - they delivered/installed our dishwasher from Lowe's, and then a few weeks later we had an (unconnected) plumbing problem with our kitchen faucet so we called them again. Just as with the dishwasher install, they were prompt, efficient, professional and courteous. Best of all, they were able to come the same day we called, and by the end of the day we had a new, functioning faucet. I would highly recommend them.